Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Darden Restaurants, Inc. has 2604 locations, listed below.

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  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Seasons 52

  10300 Little Patuxent Parkway, Suite 3150 Columbia, MD 21044

• 

  Longhorn

  7059 Arundel Mills Circle Hanover, MD 21076

• 

  Olive Garden

  5609 Spectrum Dr Frederick, MD 21703

• 

  Olive Garden

  500 Gorsuch Rd Westminster, MD 21157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to Cheddars restaurant on 5/30/2022 and we never saw our waitress till she brought the bill. The bill was $28.68 and I gave her $40.00 when she came back to our table she tossed $11.00 on the table and left. I did not receive the correct amount of change and g=have sent email to the company with no response. My table #31 served by Anna with check******. I don't mind giving a good waitress a tip but she never asked how the food was if we needed refills and then stole my money.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/17) */ I have emailed the Guest to connect, gather information on which restaurant location he visited so we can make this right. Consumer Response /* (3000, 7, 2022/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They lied they have never emailed me. Business Response /* (4000, 9, 2022/06/23) */ I originally reached out to the guest on 6/17 at 1:54pm via the email he provided in this BBB complaint. I have emailed him again today and included a copy of the email from 6/17 for his reference.

• Initial Complaint

  Date:05/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took almost an hour to be serve at Oliver garden manager still forgot our order try to make it it up by giving that particular appetizer for free the breed sticks wear hard as ice. Manager haven't even check in on us just been ignore Olive Garden guests relation aren't doing nothing about it. I want a resolution and I want to talk to a manger that refuse to talk. I'm not calling no one because it's not my fault they need to fix it asap

  Business Response

  Date: 06/16/2022

  Business Response /* (1000, 5, 2022/05/17) */ This guest has been in touch with us directly. We've provided two gift cards since April 2021 to address these concerns. We appreciate the feedback and look forward to serving them in the future.

• Initial Complaint

  Date:05/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I order food for pickup from the Olive Garden the employees prepares the food to their liking ignoring the request to add or remove specific ingredients/ toppings. On 4/22/2022 the day before I left for vacation I placed an order for curbside pickup. Specifically requesting no red sauce and to add extra Alfredo sauce on the side. This is not what I received. They added a ton of Alfredo sauce to a meal that doesn't come with Alfredo sauce. No sauce on the side. The previous time I requested the same order they kept the red sauce on the food. I do not like tomato sauce. I am completely tired of the cooks at this restaurant disregarding my request for food that I am paying for. I kept the receipt so I could place this complaint when I returned home from my vacation.

  Business Response

  Date: 06/14/2022

  Business Response /* (1000, 7, 2022/05/17) */ CORRECTION: We're reaching out to this guest to learn where they dined and so we can make this right. We've not provided a gift card at this time, but look forward to hearing back so that we may indeed get this corrected. Consumer Response /* (3000, 10, 2022/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just placed and picked the same exact order and received the same exact service. MANAGER SCOTT AND THEIR CORP REACHED OUT AND BOTH ASSURED AND I STILL RECEIVED THE SAME INACCURATE ORDER. ACCORDING TO THE OLIVE GARDEN MENU STUFFED SHELLS ARE SURROUNDED IN MARIANA SAUCE WHICH I ASKED TO HAVE EXCLUDED. THE SHELLS ARE NOT DESCRIBED AS BEING SURROUNDED IN ALFREDO AND MARINARA SAUCE. Alfredo is a topping according to the picture and description! I requested extra Alfredo on the side which they consistently add it to the food losing the texture of the shells. My shells are swimming in Alfredo. I want the opportunity to control the amount of sauce on my food. This restaurant prepares the food to their liking. It's stated on the receipt extra Alfredo on the side not on the shells. I received Zero Alfredo on the side. BAD BUSINESS! Pictures included. Business Response /* (4000, 12, 2022/05/23) */ We honored this consumer's request for a full refund (23.63) and additionally sent a $35 gift card. We appreciate the feedback, and apologize for the disappointing meal. We'll use this feedback to improve. Consumer Response /* (4200, 14, 2022/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was contacted by the manager George at the location which tried blaming the error on the cooks visibility to see the special instructions. They cam see the special instructions because they clearly eliminated an ingredient per my special request they just chose to prepare customers food to their liking. DONE WITH POOR SERVICE.

• Initial Complaint

  Date:05/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/8 - went to Olive Garden on Pineville Mathews Rd to place an order for food. There were no To Go spots available. I parked in a space right next to 5he Red Lobster Sign and ordered online a little after 4:15 pm. The ordering system said the food would be ready by 5:15 pm. That was expected since it was Mother's Day. I called Olive Garden at 5:00 pm from parking spot to let them know where I was from the door the cashier who verified my order was very nice. I asked her for a cup of ice water to have while sitting in the warm car. She asked me to come in and everything was pleasant. I went back to my car and waited patiently. I received a text to check in. There was a button that states - I am not in a To Go spot. I clicked in and filled out the description of my location and the color, make and model of my car to make it easier for whomever was bringing the food out. 5:15 pm - no one came out. 5:30 - no one came out. 5:45 a woman came out and went to the empty gray car next to me. I flagged her to see if she had my order. She asked if I was Leona then told me to move my car to the curb in front of the door. I did. I saw that she had a bag of food so I tapped my horn to get her attention. She walked back inside with my order. I was ver confused. She stopped to talk to someone coming out of the door while carrying my food instead of giving it to me. I had waited until almost 6:00 pm and I was not happy. I went inside to get my food and she lied and said that I told her it wasn't mine. She was 10 feet away from me and she told me to move my car. I never had a chance to say anything. While inside she still took forever to hand me the bag. When she finally gave it to me she was very verbally rude outside and inside the restaurant. There was no place to park and I did not understand why I needed to move my car when she had the order. She never read the receipt that explicitly gave instructions of where I was parked. When I got my food it was cold as if it had been sittin

  Business Response

  Date: 06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ The General Manager for the restaurant has spoken to the guest and extended our apologies. A refund has also been submitted. We appreciate the opportunity to resolve this. Consumer Response /* (2000, 7, 2022/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager apologized and stated that I would receive a refund which I accept.