Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Seasons 52

  10300 Little Patuxent Parkway, Suite 3150 Columbia, MD 21044

• 

  Olive Garden

  2316 N. Salisbury Blvd Salisbury, MD 21801

• 

  Olive Garden

  500 Gorsuch Rd Westminster, MD 21157

• 

  Olive Garden

  1861 Niagara Falls Blvd Niagara Falls, NY 14304-1724

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go to Olive garden spend 170 for you whole family to eat. You and your son's get food poisining the manager sends you a email with a $75 gift card. What is that. I missed a week of work don't even offer a refund I'm disgusted with the manangent teams at olive garden. My medical was paid I have insurance we all have insurance as it's mandatory smh. To tell a customer one out of 30 customers the foods not cook that's one out of thirty unacceptable orders and everything should be checked and to temp. Y'all can keep your pathetic $75 gift card with is that gonna go for me. When we spent 170. Y'all should have refunded my order as the whole damn order went into the garbage except the bread and salad but wait let's not forget the waitress brought out salad for one person one serving two people ordered it. I had to complain and I just looked at her like wth is this. It's all you can eat. Smh. I had to go to the doctor for this and take medicine to stop be from throwing up all week

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/09/20) */ While we have no other reports of this nature, we do take these concerns seriously. Our Director of Operations has been in touch with this consumer. We've issued a full refund in addition to the gift card already sent.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (09/18/2022) at around 9:15 after eating at Longhorn, I paid my check online by scanning the QR code on the receipt to pay. I let the server know I paid online but she ignored me, no response was given. We got the confirmation screen that the payment was complete so we left. As we walked out, half way to my car, she proceeded to chase me outside and say I didn't get your payment. We asked to speak to the manager because it was embarrassing how we were being accused of not paying by getting chased and yelled at out the door. Being an African American male, I know our community is subject to discrimination. This experience was very humiliating, to be accused of not paying. We asked to speak to the manager and she was rude as well. Her response was "well sorry you feel that way" and said something along the lines of 'our system is slow so sometimes it takes a while to show up on our end that customer's paid. The way I was treated tonight was not acceptable. In addition to this, our service was awful due to her never really being attentive to us and never doing the simple things such as asking to refill our water or even checking up on us from time to time to make sure we were alright and we didn't need anything. I've had dinner at this restaurant on multiple occasions and never have I experienced this.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/21) */ We've communicated with the guest, coached the operations team and invited the guest back.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th 2022 at 8:21pm I made a purchase of $32.11 at a restaurant called Longhorn Steakhouse! The food was over cooked , pricing was outrageous for a bite size of food , and the waiting to be seated was ridiculous! (Over an hour). I've been contacting Longhorn to get my refund however I haven't gotten any response!

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/14) */ Our Guest Relations follow up with the guest within the next 24hrs.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  But my Sunday dinner shrimp were not cooked reached out to manager was told I would get a refund haven't received it

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/14) */ We do not know at which of our brands or restaurants this consumer dined. We emailed them on Sept 1st and again today. We look forward to resolving their concerns when we hear back with more details.

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into olive garden in rapid city sd on August 15. We were double charged for our meal. We had issues with out food not coming out right which was corrected with sending out a new steak properly cooked. We paid for the meal at the kiosk for $98.26 on our***** card ending in*****. The waiter comes up to the table after we paid and said he canceled the transaction to add a drink when it was just to discount and it went right back to the card and did NOT which we did not know. We ran the card again and it to out $31.31 and had to pay the rest with cash. We were told it would be back on the card by the next morning. This has still not posted to our account and has caused an over draft in our account for them canceling the payment not us. I want this to be posted back to my account along with over draft fees that might occur from them canceling the payment. No one AR the store wants to help when it's there mistake.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/23) */ We're sorry to learn of this guest's experience. We've confirmed she received an $18.99 credit as promised. We've additionally emailed a complimentary gift card for the inconvenience. This opportunity to address her concerns is appreciated. Consumer Response /* (2000, 7, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel this is not correct thinking a gift card is substantial when you caused someone's account to over draft. Then the unwillingness of staff and management to correct a problem they caused

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I frequent at Olive Garden weekly. As a busy physician, it is a place I enjoy on my off time. My visits lately have been challenging. I've noticed a significant decline in service. However, it was not until today that I truly believe my experience with the manager, Wauna, directly warrants such feedback. I arrived around 12pm, I didn't leave until 2:45pm. Service was slow! I got my appetizer before I got my drinks. 30 minutes later I got soup, salad and breadsticks. There was hair in my soup so I told the server and there was no acknowledgement at all. Total disregard. I was unable to consume or enjoy the soup and never received refills on soup, salad or drinks throughout my time there. The manager comes to the table 1 hour after we arrived and serves us our entrees. As I grabbed my fork to take my first bite of my 5-cheese ziti I noticed it was not a lunch size and the manager says "No that's dinner size that's what you ordered" how dare the manager make such an assumption when she isn't the one who took my order! She then says "I'll fix it for you" and grabs the plate, walks away. 15 minutes later, I tell my server that I'm no longer interested in the entree and to please remove it from the check. She tells me she can't since the manager is working on it. I insist that it's unacceptable, I've been waiting far too long. She removes the entree from my check, never acknowledges that I mentioned to her how my mothers seafood pasta doesn't contain scallops as it should, and at checkout I see I am being charged $7.95 for the soup I found a hair in! I ask the server to please remove this considering never finishing the soup and she says she can't. I then tell her that I'll take the entree in that case. She said "we already threw it in the trash" I advise her that I'll await for a fresh entree to be made to go. 5 minutes later she returns to my table with the entree. It looks disgusting as if she pulled out from the trash! This experience is absolutely unacceptable!

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/18) */ We appreciate this guest's feedback and appreciate her reaching out. She's been recently sent gift cards, and we have noted her latest concerns. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. However, I have not received a gift card nor did I request a gift card. I spoke with the guest relations team yesterday who stated a regional manager would reach out to me. I have not heard from anyone. This response to my complaint provides no reassurance that this matter was taken serious nor that discussions of changes were implemented so this is not a repeated issue. I highly suggest Olive Garden take a closer look at recent reviews on******* and ****, as I am not the only customer who has had such a poor experience, specifically with this manager which was mentioned on some feedback. Business Response /* (4000, 9, 2022/08/19) */ We appreciate the follow up. Her concerns have been shared and addressed with those responsible for this restaurant. Thank you again for the feedback. Consumer Response /* (4200, 12, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not recently been sent gift cards as stated previously. This matter is not about a gift card. I also never asked for a gift card. My dine in experience with the manager and overall service was my main concern. I called the customer relations team to discuss this as the table next to me also experienced awful service and attitude from the restaurant manager when the server made countless mistakes. I was advised a regional manager would be in touch within 24 hours. This did not happen. I'm disappointed in the lack of acknowledgment and accountability from Olive Garden and will no longer visit this restaurant again as it is quite evident I am not a valued customer.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check No: ***** Table No: 115 Date: 08/06/2022 12:06 PM Server: Julia A Total: 52.23 Unexceptionable service and treated very poorly. Arrived at restaurant at 11 and staff was rude and racist. Our waiter didn't give us the drinks we ordered and when our food arrived it was not placed in front of us and when asked for cheese on our food, it was very little. It was this is what I decided That you deserve from the staff. Paid for food with the kiosk at our table, our waiter never came to check on us and we sat at the table 50 minutes after we were done. In that time we used the kiosk tablet to call for a waiter 3 times, and I even went to the front of the restaurant to ask them for a box and it never came. The staff ignored our table and as a slap to the face 3 tables that were seated after us got boxes and drinks to go. I'm extremely upset considering the way we were treated and the fact that we couldn't get a box for the food that was paid for it extremely sad.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/11) */ We're sorry to learn of this guest's disappointing visit. We've been in touch and have sent out a complimentary gift card. We appreciate the opportunity to address her concerns. Consumer Response /* (2000, 7, 2022/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love love olive garden but today we found a sticker in our food that said use by end of day. Frankly I am disgusted and my kids and I are not willing to eat this food.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/08) */ We're sorry to learn about this guest's disappointing visit. Our restaurant manager sent the guest a complimentary e-gift card. We appreciate the opportunity to address these concerns.

• Initial Complaint

  Date:06/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Restaurant: Olive Garden - 22161 Powerline Rd, Boca Raton, FL 33433 Date of transaction: 06/24/2022 Table Number: 42 Server: Gabriela C Description: I had been to Olive Garden for dinner with my wife and brother in law. We are vegetarians and ordered all vegetarian food (explicitly asked the waitress to make sure it all vegetarian and no meat included). We received food and we started eating. In one of the dish - "Fettuccine Alfredo" Waitress identified chicken piece in it and replaced the dish. It was just in couple minutes. We asked if chicken was taken out of it or was it prepared fresh. The waitress mentioned Chef had prepared new dish without chicken in it. We believed her and started eating, until we found chicken pieces in it and we had already consumed chicken pieces. We complained about this to the manager. The manage said they'll prepare another one without meat in it for no charge. We took everything to go and came home. I checked the bill and found out they had been charged for the dish she said she wouldn't. I called her and asked about it and she said she'll do it then which will reflect in couple days. My wife is pregnant and she never had any meat in her whole life. She never gets sick for anything. Now she's not feeling well and kind of sick. I am now frustrated with this situation. I need this complaint to be lodged with Food department. Also, I need all of my money back. P.S. We never got the bread sticks we were supposed to. This was a disaster.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 8, 2022/07/19) */ This consumer already reached out to us directly. We've resolved their concerns, and appreciate them giving us the opportunity to correct this disappointing experience. Consumer Response /* (2000, 10, 2022/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it doesn't change what happened, we were glad that the owner took the responsibility and took good care of us on the second attempt. We requested for the refund but they provided a free dinner which is equivalent to what we requested. We are happy with their response.

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/22 at 9:46 PM, Steven T the bartender at the Conyers, GA Longhorn location stole $90 in change from me. My tab was $110.59 the change was supposed to be $89.41, however, because my friend gave me the money to give him and walked out he said the person who "paid" was "gone" and "the change was his". I asked for my change and he proceeded to ridicule me in front of others patrons. I asked for the manager and Isabella ******** came out and proceeded to say "if it wasn't my money, he did not have to give me the change" However I explained in detail that I handed him the money so yes it was my possession at that point. My friend had to leave and by the time all this was happening was gone. I asked for the corporate information and was denied the information and told to "google it" and Isabella walked away. I asked Steven for my receipt as it had not been supplied and he denied it to me and told me to leave or he would "call the cops" I did not leave and he called the cops and falsely reported I was trying to leave with an alcoholic beverage. While this was happening he screamed to other staff "not to speak with me" and when I asked the host to ask the manager to come back so I could get the receipt, he yelled to the host "to NOT call the manager" The manager took about 5-7 mins to come back out and I expressed that the bartender Steven had denied me my Receipt which she too initially denied me and then said the police were coming and she would get it "momentarily". I spoke to the police and asked them to pull the cameras that would show I handed Steven $200 and he took my change. They said they could not because it was a civil matter. I have them on camera stating the manager Isabella "apologized because she admitted being rude to me" but that she did not instruct the bartender to give me back my $90 of change. Her lack of leadership, professionalism, and integrity in this situation was appalling and only emboldened the bartender in his deplorable actions.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/22) */ Each and every guest who visits Longhorn Steakhouse is very important to our company and we also value our team members and managers just as highly. Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 24hrs.