Complaints

This profile includes complaints for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pulte Group

  3350 Peachtree Rd NE STE 150 Atlanta, GA 30326-1424

• 

  Pulte Group

  7601 Jefferson St NE STE 320 Albuquerque, NM 87109-4496

• 

  Pulte Group

  4511 Willow Rd STE 8 Pleasanton, CA 94588-2735

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  Pulte Group

  3535 Factoria Blvd SE STE 600 Bellevue, WA 98006-1292

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  Pulte Group

  1718 Dry Creek Way STE 120 San Antonio, TX 78259-1837

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the repeated attempts to repair the roof leak in my home, which remains unresolved despite four repair attempts. Each repair has been inadequate, consisting of temporary fixes that fail to address the underlying issue. As a result, my walls and insulation continue to get wet, raising concerns about potential mold growth.I am requesting the following actions to be taken immediately:Professional Inspection and Diagnosis: A thorough inspection by a qualified professional to accurately diagnose the source of the leak.Proper Repair: Comprehensive repair of the roof leak using new, high-quality materials to ensure the issue is permanently resolved.Mold Analysis: An assessment to determine if mold is present due to the ongoing water damage.Restoration: Restoration of any damaged walls and insulation to their original ************ has come to my attention that the builder is attempting to charge back contractors who are unwilling to perform quality work or use new materials. This practice is unacceptable and further exacerbates the problem.I expect these issues to be addressed promptly and professionally, in accordance with the warranty provided. Failure to do so will leave me no choice but to pursue further action to protect my rights as a homeowner.Please contact me at your earliest convenience to confirm receipt of this letter and to schedule the necessary inspections and repairs.Thank you for your immediate attention to this matter.Sincerely,***** ********

  Business Response

  Date: 04/16/2025

  The Georgia Division is in communication with this homeowner.  The repairs have been ongoing and we are committed to completing our warrantable obligations.  We are committed to repairing the roof and conducting a professional diagnosis of the roof and the root cause of the leak.  We will be conducting a mold test to ensure there is no mold present in the affected areas.  After the testing, we will restore these areas to its original condition.  We have scheduled the mold inspection and mitigation service.  We will continue to work with our homeowner to schedule the remaining work with the homeowner's present and the trade partners will be accompanied by Pulte representatives.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder Pulte Homes buiit my housing community Lakeshore Homes which included my house. About 3 years into owning the new built house, the siding on the whole left side of the house started to melt. I called and had Pulte field officer come out and later Pulte Manager come out to look at my siding. They both said that the melted of my siding was due to low e- windows reflecting from the neighboring house, which are the windows that they installed on all the houses in the community. Pulte has refused to fix the siding and to provide a fix for the neighboring windows that are causing the melting. Builders have been aware of the low e-windows melting siding and especially when building homes very close together less than 12 feet apart. Siding contractors have said that Pulte should have used either Hardi-Plank siding or more robust higher quality vinyl siding to prevent melting with the low e-window. No new home buyer should expect to be replace siding within 3 years of purchase due to melting. Pulte has refused to help fix/replace the siding and help with window remediation A proper builder should correct this issue as the issue was due to the builder using subpar /incompatible material. They built homes with close to zero lot, where they installed low-e windows that have no where to reflect but to the side of the neighboring house and hen they installed cheap vinyl siding which melts when exposed to heat from the reflected window light.I am hoping that Pulte steps up and does the right thing to repair the melted vinyl siding and remediate the windows. No new home buyer should be expected to go through this, when it should have been the responsibility of the builder to ensure that they provide a quality build which include ensuring the siding doesn't melt within 3 years due to their building negligence. Pulte is aware of low e-windows melting siding per customer complaints since 2010 but continued to build homes without regard for this issue.

  Business Response

  Date: 04/18/2025

  Distortion of siding is caused by the style of windows required by building codes. We use a high-quality vinyl siding when building our homes and should be noted that such damage can happen to other similar materials that are not on homes such as lawn chairs, garden hoses, components on the exteriors of cars and so on. It is a concern for builders but unfortunately, the building industry as a whole is still working through a practical solution to the issue that still allows us to satisfy building code requirements. 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Pulte Homes regarding a garage door defect that has persisted since shortly after I purchased my new home from them three years ago.Shortly after moving into the homewhich was newly constructedI began experiencing issues with the garage door. It made unusual noises during operation and frequently failed to close all the way, often reversing halfway down. I reported this problem to Pulte Homes multiple times while the home was still under warranty. However, each time I called, I was told that the problem could be resolved by applying oil to the wheels. No technician was ever sent to inspect the door despite my complaints.Over time, the problem worsened. A few days ago, I discovered that the issue is due to a broken hinge and bracketa mechanical failure that should have been covered under the original warranty if Pulte had properly investigated the issue when it was first reported.When I contacted Pulte Homes again to request repair, I was informed that the warranty has expired and that I would need to pay out of pocket. I find this response unacceptable given that the issue was clearly reported during the warranty period but never properly addressed.I am requesting that the BBB assist me in seeking a fair resolution from Pulte Homes. I believe they should take responsibility for this ongoing issue and cover the necessary repair costs, given the defect was reported in a timely manner and mishandled by their customer service.I have supporting documentation and a detailed timeline of events and am happy to provide it upon request.Thank you for your attention to this matter.Sincerely,********************************* ************************************************ ********** ************

  Business Response

  Date: 04/15/2025

  From: ***** ***** <*********************************************************************>
  Sent: Tuesday, April 15, 2025 11:10 AM
  To: ***** ***** <*********************************************************************>
  Subject: RE:
  
  
  
  On April 14, I contacted homeowner ***********, ***** regarding his concern with the garage door. The homes Close of Escrow was June 7, 2021, making it 3 years, 10 months, and 7 days since closingwell beyond the one-year warranty period.
  
  I scheduled an appointment to meet the homeowner on April 14 at 2:00 PM to assess the issue. Upon inspection, I found damage at one of the hinges. Additionally, the garage door opener appeared to either require a pressure sensor adjustment or had misaligned electric eyes. There was no visible indication that the garage door had been maintained, lubricated, or serviced since closing.
  
  I explained the findings to the homeowner and, as a courtesy, offered to Have a technician come out and make the best repair on the damaged hinge we could do to the damage we would not be able to replace the garage door panel due to homeowner damage, adjust the opener, and lubricate the tracks and wheels. The homeowner agreed to these terms and confirmed that he would dismiss the Better Business Bureau claim.
  
  I scheduled and completed the service at 7:00 AM on April 15. I also provided the homeowner with my business card and contact information, and assured him of our continued willingness to assist where possible.
  
  I followed up with the homeowner this morning April 15.  After our technicians completed the service. They observed the damage at the hinge screws Homeowner had made a repair to the hinge with some type of adhesive or glue at the screws, which did not hold , consistent with forceful impact or misuse, suggesting the issue was a result of homeowner-related damage.
  
  The technicians re-fastened the screws to the best of their ability. One s**** had been pulled out in a way that prevented it from securing properly, but they were able to stabilize it as much as possible given the condition of the material.
  
  We communicated to the homeowner that this repair represents the best possible outcome given the existing damage. He was understanding of the situation.
  
  Below is a documented timeline of all garage door-related concerns submitted by the homeowner:
  
               July 22, 2021: The homeowner submitted a list of multiple warranty concerns,one of which included a missing garage door rubber seal. A work order was created, and a garage door technician was dispatched to evaluate and address the issue.
               August 20, 2021: A replacement panel was ordered.
               August 30, 2021: The panel was installed, and the issue was resolved. No additional garage door concerns were submitted during the remainder of the homeowners one-year warranty period.
               November 20, 2023: The homeowner submitted a request stating that the garage door opener was intermittently not closing. A response was provided, informing the homeowner that the home was beyond its warranty period and advising them to contact a local garage door contractor for maintenance.
               April 7, 2025: The homeowner reported a broken wheel brace and damage to the garage door. We responded, once again advising the homeowner to contact a licensed garage door professional, as this concern was nearly three years outside of the one-year limited warranty and the damage reported was not covered.
  
  
  From: *** <***********************>
  Sent: Thursday, July 22, 2021 9:37 AM
  To: Socalservice <*****************************************************************>
  Subject: 203 Sawbuck
  
  External Sender
  To whom it may concern,
  
  The followings are the problems that it were when we moved in:
  
  1. Toilet and bathtub clogging the same time anytime we use the both. 
  2. Laundry cabinets are turn yellow
  3. Kitchen cabinets are peeled paint on corners 
  4. Garage floor has black spots all over it
  5. Frontyard wall and gate has cements spot. 
  6. Garage door has rubber missing 
  7. Kitchen fridge goe out of power once every 2 weeks

  
  Saman bakhtiarian 
  203 Sawbuck 

  
  Please let me know if any further information is needed.

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract. On November 28th 2023, did a walk through with one of Pulte group representatives to go over the house and to point out issues that needed to be fixed. I pointed out a few, one being the **** not cooling or heating. The representative made note to have the **** come out and fix the problem. I notified Pulte via messages in January and Feb 2024 that no one has come to fix the problem. I also called and left voicemail. 2025 March. I called the hvac company because of the ** not heating or cooling. I was informed of a Freon leak due to manufacturer defect. And the charge to fix was 1300USD. Informed Pulte of the charge, they offered 375$ but would not take full responsibility because my warranty ended. All through the time we have lived at Pulte home. The electricity bill has been extremely high. Pulte did not fulfill their contract with me.

  Business Response

  Date: 04/09/2025

  Homeowner called us to report her AC was not working at 2 years, 3 1/2 months. (Warranty coverage ends at 2 years)  The **** was inspected by the company who installed the unit and found a faulty TXV valve. Although the unit is beyond warranty coverage for labor, the valve is still covered under the parts warranty.Despite no reports of any **** concerns since January, 2024, the homeowner believed the current failure was related to an **** imbalance she experienced over a year ago. Pulte requested a second opinion from a third party **** installer who agreed with the original company that the current failure does not appear to be related to the concern from over a year ago.  Even though this failure happened beyond the warranty coverage period, Pulte offered $375 as a courtesy gesture to help with **** labor expenses, in addition to noting the ****** parts warranty is still in effect which will cover the expense of the part. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23175529
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Time frame: November 28th 2023 home inspection with *****

  January 14 2024: reached in regards to AC not heating or cooling but blowing cool air when the heat is on no mention of inflow of air or imbalance.

  February 12 2024: reached out to ***** regarding the hvac company not showing up. 
  
  Multiple phone calls with voice messages left for *****. 
  

  Two of the ********* service technicians agreed that the Freon leak is associated with our AC not cooling. We were solely relying on emergency fan. 
  

  All through 2023, 2024 and 2025. We have paid extremely high electricity bills ranging 600 to 900 dollars. All evidence pointing the Freon leak. Im asking a fair resolution. 375$ Pulte is offering does not come close to the cost of fixing the **** which is 1300$. 
  

  Pulte in their own account, acknowledged no Hvac ticket was put in. 
  My dispute is, was I within the warranty period when I requested the **** to be Fixed yes I was. 
  Was the **** fixed or a diagnostic done to determine if the current issue is related to the previous issue? That was not the case. 
  did I make multiple attempts to have Pulte fix my ****, yes I did.
  

  Business Response

  Date: 04/11/2025

  The text messages that were provided by the customer in the last message perfectly tell the story and our position.  It begins with a text message to ***** submitted as evidence that the request for service was sent during the warranty period, but ************ is a landline, not a cell phone, so it never would have received those messages.  All of the messages with ************ are with a manager of the customer care team and the points he reiterates still represent our position.  Namely, there are numerous ways to contact our team that would have been communicated to the customer throughout their home ownership journey.  And, as stated, the current refrigerant leak that occurred after the warranty period expired has nothing to do with the air balance issue that the customer claims we never took action on during the warranty period.  The $350 offer is truly out of goodwill in trying to help with the situation, even though there is nothing PulteGroup could have done differently to produce a different outcome.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a home built by Pulte in 2021. In the past year, we have had flooring issues that are now throughout the entire house. We came home this weekend to the flooring in our main hallway buckled all the way across. Prior to the floor buckling we contacted Pulte two weeks ago, due to other cracks, lifted tile and grout missing in our floors. We were only given the option for a virtual meeting with a Pulte representative who quickly shut down my husband and told him that the issue was through the tile company and tile installation company. I have reached out to several other people within the neighborhood and they have had their floors replaced and the issues solved by Pulte. One family, was even told by a Pulte representative that they were aware of a defective batch of tile. We were told similar but were not given an option for Pulte to handle the repairs. We were given information to contact a tile company and an installation company that Pulte contracted. The flooring installation company has many bad reviews, including ones that "do not recommend them to come out and fix repairs made by them. Their issues are worse than when they started." I would like for Pulte to take responsibility for their poor choices in contractors and I would like my flooring in my less than 5 year old home replaced and installed properly.

  Business Response

  Date: 04/11/2025

  Good Morning,
  Thank you for the opportunity to respond. At PulteGroup, we take warranty concerns very seriously and are committed to conducting a thorough investigation, taking into account all relevant factors and any special circumstances.
  We have already reached out to the customer and have arranged to investigate the matter in person on Monday, April 14. Following this investigation, we will carefully review the findings and determine what offers, if any, are both fair and legitimate.
  Thank you for your understanding, and please dont hesitate to contact us if you require any further information or assistance.
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We believe defective tile was laid by a subcontractor in our house. We also believe that lax oversight of subcontractors here (something we have witnessed over and over with this house, and we would be glad to provide examples and discuss further with you if you like) allowed these subcontractors to also install the defective tiles improperly (we have over 65% of our tiles with hollow sounds when a golf ball is dropped upon them, something experts have told us is very bad).We also know that the floors were not properly cleaned prior to use moving in (Glue and caulking stains across broad areas of the floor) and that the contracted flooring cleaner was sent in by your warranty department and they chipped our tiles over 80+ times (review attachments for photos). We have discussed this with the warranty department and with Pulte personnel for some time with no explanation as to why this has occurred and as to a remedy that is fair. We went though the mediation process hoping to find Pulte realizing the harm this has caused us and hoping for a resolution that would be aimable. They continue to offer this Akime epoxy touch up repair (not permanent and not aesthetically a good solution). We had this process done to a wall tile in our bathroom (again, unsupervised subcontractors installed chipped tiles in our guest bathroom) and it looks like a five-year-old was given crayons to color on the tile. This solution would be akin to me handing you a bottle of touch up paint after I scratched your car 80 times and telling you it will be OK.

  Business Response

  Date: 04/09/2025

  Due diligence was conducted throughout the process to ensure the existing tile in the residence is not defective. A third party inspection company was administered to examine the specifics and the outcome is that all tile was laid appropriately with no defects in the material. The builder also investigated the homeowner's claim of post-closing cleaners damaging the floors with cleaning equipment. There is nothing in the equipment that would cause harm to tiles as all components of the cleaning apparatus are solely manufactured to not cause topical damages. Inspection report from third-party vendor noted that chips throughout the residence are largely in high traffic areas which is common to occur due to wear and tear over time. Case in point, the homeowner brought ***** chips into question initially with now a different count of double the amount of chips throughout the residence. The builder initially offered an epoxy repair process as courtesy in the spirit of customer service to address the cosmetic concerns, which the homeowner is not choosing to pursue. As that was the only offer on behalf of Pulte homes, with refusal by the customer on multiple occasions, there will be no further action taken in regards to the homeowners concerns. This is the final decision on behalf of PulteGroup. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23161503
  
  I am rejecting this response because:

  The cleaning company caused the over 80 chips and scrapes in our tiles. This was brought to the builder's attention immediately. The "third party tile inspector" was hired by the tile manufacturer and did not inspect the tiles whatsoever, only found that over 65% of the tiles were hollow sounding which he indicated was not positive and possibly an install issue. The epoxy fix, which we had tested on bathroom tiles looks like a child drew on the tiles with a crayon, so who would want this with over 80+ chips/scrapes caused by the cleaner Pulte sent in. The indication that this is in "high traffic" areas is completely false and again, Pulte manipulating the script. Many are under rugs and carpets that were laid in over 30% of the flooring space and are still there. Pulte did felony level damage to our home and will not address the damage they caused. Lack of supervised subcontractors, failure to address the damage, this is indicitive of Pulte's handling of these issues. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/09/2025

  The process was conducted to thoroughly assess the condition of the existing tile in the residence, ensuring it is free from defects. A third-party inspection company was engaged to review the details, and their findings confirm that all tiles were properly installed with no material defects. Additionally, the builder investigated the homeowners claim that post-closing cleaning equipment may have caused damage to the floors. The inspection determined that the cleaning equipment used is specifically designed to prevent any harm to the tiles.
  The third-party inspection report indicated that the chips observed throughout the residence are primarily located in high-traffic areas, which is typical of normal wear and tear over time. Initially, the homeowner identified ***** chips, but the current count has increased to double that amount. In an effort to address the cosmetic concerns, the builder offered an epoxy repair process as a courtesy; however, the homeowner chose not to pursue this offer. Given that this was the only resolution provided by Pulte Homes and the homeowner has declined it on multiple occasions, no further action will be taken regarding these concerns. This is the final decision on behalf of PulteGroup.
  Should you still feel that the proposed solutions are not acceptable or do not align with industry standards, I encourage you to refer to Section 7 of the warranty guidelines on page 17 of the attached warranty. You have the option to request mediation of your warranty claim by providing written notice to ***************************************** (****). Their contact information is provided on page 17 of the warranty for your convenience.
  We remain confident in our decision regarding this matter. Thank you.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking reimbursement from Pulte for multiple cleaning services that were necessary following warranty repairs in my residence. Initially, ***** ****, Division Manager customer care, indicated that he would reimburse for the cleanings. However, when I provided him with the different amounts, he requested additional details. After forwarding him each invoice, he replied that he had never agreed to reimburse for more than one carpet cleaning.

  Business Response

  Date: 04/17/2025

  Greetings-

  I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
  
  I will be contacting the Pulte, Southeast FL division leadership now regarding your concerns. The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.
  
  For your convenience,please use the local Southeast ******* contact information below to address your home concerns.
  *********************************************************************
  **************
  
  Have a good day. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home with Pulte in January 2024 with a 12 month warranty. Upon closing, we noted many issues, with the most significant being water intrusion coming from a wall electrical outlet in our living room. The builder attempted to cover this up and said it was paint dripping and took no further steps to investigate. Unfortunately, we found out that there was significant moisture intrusion caused by poor insulation and condensation forming in the outlet. After 4 appointments where we took around 12 hours off of work to accommodate, Pulte FINALLY listened to me and agreed that this was the issue. They cut a roughly 2x2 ft hole in our wall and left exposed electrical wires for a month before finally finishing the "repair" today 3/25. This was a huge safety risk that was completely ignored. The reason I have "repair" in quotations is that, after now 7 appointments, the only "repair" they completed was to send an ELECTRICIAN with a $3 can of expanding foam to spray it around the area. Insulation and moisture intrusion repair are NOT standard duties within the scope of an electrician.Unfortunately, this is just one issue. - We had a representative of Pulte come to our house unscheduled and with no communication. He jumped our fence and then unlocked it from the inside and let himself in. - A section of our gutters broke off, but we were told gutters are only covered under warranty if they are leaking. So if a section falls off, then technically its not leaking.- Our driveway has significant pitting and chalking due to being poured during rain, yet we are told its not going to be covered. - 2 repairs were never completed, despite scheduled appointments which has left me to complete them myself I estimate to have lost at least 24 hours of work time to accommodate Pulte. Lastly, as a simple request, I have asked multiple times for someone from Pulte with construction experience to review to ensure quality, but have continually been ignored.

  Business Response

  Date: 04/08/2025

  The Pulte Central *********************** has met with the homeowner to ensure all pending repair items were addressed. Were pleased to report that everything has been resolved successfully.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23113250
  
  I am rejecting this response as the items were NOT completed and I have not been given any opportunity to speak with Pulte leadership. 
  

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau (BBB) Team,I am filing a complaint against Pulte Group regarding defective carpet installation in my Brand new home. Within one to two weeks of moving in, the carpet across both floors began bubbling and making noises. An installed inspector confirmed the entire house is having issues , but Pulte later insisted on replacing only the carpet pad not carpet.During replacement, workers mishandled the carpet, causing visible damage (10-20%) and potential internal degradation. Despite photo evidence, Pulte representatives denied any damage and refused to replace the carpet.This ongoing issue has caused major inconvenience:We had to delay furniture deliveries because heavy items would make future repairs ************ family has been sleeping on the floor for weeks.Ive spent countless hours coordinating with Pulte and rescheduling deliveries.I continue to make mortgage payments on a home I cannot fully use.The stress of dealing with this issue has significantly impacted our daily lives.Resolution Requested 1.Full replacement of carpet and pad as initially recommended.2.Compensation for financial and emotional distress due to delays and inability to use my home.3.Escalation to Pultes senior leadership, including the CEO, to address these concerns ************** Consideration If Pulte fails to resolve this fairly, I will pursue legal action for breach of quality standards and customer neglect. I request ********************* assistance in holding Pulte accountable.I have photo evidence supporting my claims and can provide it upon request. I look forward to your swift ************* Regards,********* ********* ************************************************************************ Email: ***************************** Phone: ***************

  Business Response

  Date: 04/03/2025

  Greetings-

  I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.
  
  I will be contacting the ********** division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap. 
  
  For your convenience, please use the local Central TX team contact information below to address your home concerns.
  ************************************************************************
  ***************
  
  Have a good day. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new built home from Pulte homes and I am very disappointed on their building quality and the warranty representatives ****** and *****.I cannot recall the exact date but after I moved into my home in 2023 a service request was submitted to have an electric outlet repaired due to a bump on the wall located on the second floor outside the bathroom, they sent someone to fix it at that time. A few weeks ago I noticed the outlet is coming lose and I submitted a service request for it to get fixed, the response I received from ***** was a NO because Im past the warranty time frame. I purchased a house of over $350,000 and I cant believe that she refused to send someone to fix something that was not fixed the way it was supposed to the first time they came.Pulte gives a one year warranty from the date of closing, I had mine done in 7/2024 which doesnt make sense since my closing was in 8/16/23. After speaking with a neighbor who had their one year warranty inspection on 10/2024 mentioned Pulte is still doing repairs after being past their one year warranty which is making me think ***** is violating Pulte's warranty policies by addressing some homeowners service requests and denying others when it should be the same for everyone past the one year warranty period. I had requested a repaired for something they failed at the first visit. I feel discriminated and the emotional distress she has caused is not something Pulte should do to the homeowners who they tricked by offering quality homes. I am also complaining about a service request on 7/17/24 where I had squeaking padding issues on my carpet upstairs, the guy from just floors refused to do the repairs because God knows why. That repaired was never done and now the squeaking noise got worse.I am very disappointed on Pulte's malpractices and I would like to know why ***** is making exceptions with certain homeowners past the one year warranty and violating the warranty policies.

  Business Response

  Date: 04/03/2025

  Greetings-

  I apologize for the frustration you have experienced. I can assure you the team will work diligently to review this concern.

  I will be contacting the Central FL division leadership now. The leadership team will evaluate your concerns and have the appropriate person follow up with you asap.  
  
  For your convenience, please use the local Central ******* contact information below to address your home concerns.
  **************************************************************************
  *************
  
  Have a good day. 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23110059
  
  I am rejecting this response because:

  No one has contacted me to go over the issues. I have tried to contact ***** via email but she no longer replies to me.
  

  I will be more than happy to provide the emails that were sent to her.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/08/2025

  Thank you.  We are dedicated to providing high levels of service for our customers.  We look at each individual case to determine root cause, warranty timelines and history of claims.  If the home warranty expires for certain areas, there may be no coverage.  In this case the home is out of warranty and clearly a new issue different than the original electrical location.  It has been determined, because of these facts, that the warranty issue is denied for lack of coverage.  

  We are more than happy to introduce any/all customers to the original vendor in an attempt to rectify the issue that has been denied for being outside the expired warranty coverage period.  Thank you.