Business Profile
Home Builders
Pulte GroupHeadquarters
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Reviews
This profile includes reviews for Pulte Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.15/5 stars
Average of 150 Customer Reviews
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Review fromBison ridge H
Date: 04/24/2025
1 starPoor quality.. over putty on all windows. Very cheap quality... not even a brand name on window if i need replacement parts.. it looks like someone built on their garage... On other issues, I told them what the problems are. It took them 2 times to fix the problem - one their way then mine... you know so much, do it right the first time! If it's broken, clearly how you did it was wrong! ... what makes me crazy is that we pay so much money to have a connected home only to have missing rj45 terminal connectors!!! They said att handles it... well att wants $55 each and i have 11!!.. they can't connect these connectors?? You wired the whole house! What's another 5 mins to connect the rj45 ends?? And you pass the bucket to att??? .Btw, they also wired coax to the same 11 rooms... you don't need that many coax! Id rather have 11 properly installed ethernet cables!!! Do your job right the first time!!!- Bison ridge community home ownerReview fromSeneca K
Date: 04/03/2025
1 starSeneca K
Date: 04/03/2025
As we approached closing in 2020, we couldn't mark issues with blue tape, pushing us to close despite unresolved problems. The ** manager dismissed our concerns, even gaslighting us about a stair railing that wasnt properly secured.After after moving in, we discovered water intrusion in the basement. Pulte sent someone to fix it, but by year four, we had even more leaks. With 5 days of rain in the forecast and an active flood watch, I found multiple new leaks. Our warranty covers leaks for 5 years, so I requested an urgent repair. Instead, I was told NO and to simply mop up the water. Tremco will show up whenever they feel like it.****** *********, the Ohio warranty coordinator, has been condescending since day 1. She downplays issues, declines repairs, and lacks empathy. Instead of ensuring our home is in good condition, she minimizes every concern, making ppl fight for service.Beyond water issues, our home has deteriorating drywall, ceiling cracks, and shifting. ****** chalks it up to settling, leaving us to spend hundreds on professional evaluations. Pulte gives a structural warranty, but it only applies if the home is uninhabitable, so were left without real support.The contractor system is the worst part. We never know whos showing up, and they refuse to give us vendor contact info. One contractor refused to do simple drywall repairs in year one. Our camera caught him telling another contractor not to let us know he had even shown up so he wouldnt have to do the work. Nail pops never properly fixed, and when they returned, Pulte put the burden on us.When I escalated concerns, the Tremco manager hung up on me. If youre considering building with Pulte, Hire an inspector and refuse to close until every issue is fixed. They rush you through the process, but once youve signed, getting them to honor their warranty is a constant battle. The lack of accountability and the struggle to get basic repairs done make building with them a serious risk.Pulte Group
Date: 04/07/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns.Review fromJanice S
Date: 03/25/2025
1 starJanice S
Date: 03/25/2025
Very disappointing trying to deal with these people. Their subcontractors are all terrible and do not do a good job and don't care that they don't do a good job. They may give you warranties, but that means nothing since who they send out to fix issues tend to make it worse. Why people think they are a great builder is beyond me. They talk big, but do not follow through at all.Pulte Group
Date: 04/07/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns.Review fromRobert G
Date: 03/24/2025
5 starsRobert G
Date: 03/24/2025
This is positive review reflects the quality of service of the our Pulte *** ****, Wildlight, (************) Property Engineer, ***** *******.This review is specific to our Property Engineer. This is the person that is responsible for communication with me, the buyer, during the entire process of the build, and just after completion and inspection."I would like to express my heartfelt appreciation for the outstanding service we received during the construction of our new home. I want to highlight the pivotal role that the Property Engineer played throughout this entire process. From the outset, our expectations were not only met but consistently exceeded. The communication was clear and timely, with regular follow-ups that kept us informed every step of the way. The quality of work delivered was truly remarkable, and we couldn't be happier with the results. In particular, I must commend Mr. ***** *******. He stands out among all the property engineers on staff and has set a high standard for excellence. I've heard stories from fellow homeowners at *** **** Wildlight about less-than-satisfactory experiences with other engineers, but Mr. ********* approach has been nothing short of exceptional. His personable demeanor, professionalism, and dedication to ensuring our satisfaction have made this experience incredible. Having managed over 800 employees in my career, I can confidently say that Mr. ******* would be my number one choice among all my staff. His commitment to going above and beyond for his clients is commendable, and it raises an important question: How can we appropriately recognize Mr. ******* for his exemplary service? He has truly made our journey to homeownership a happy and fulfilling one, and we believe he deserves acknowledgment for his efforts. Thank you for fostering such a remarkable team. We are thrilled with our new home and deeply appreciative of the hard work that went into making it a reality."****** GPulte Group
Date: 03/27/2025
Thank you for providing this positive feedback! I will pass this along to the local division. Have a great day!Review fromKrishna M
Date: 03/11/2025
1 starKrishna M
Date: 03/11/2025
Such a disappointment buying with Pulte. Good at sales by cheating people and not disclosing all the information at the time of the initial contract signing. Recently purchased a home with them and only on the closing day I came to know that the house is in flood zone in ********. Normal storm and property is damaged. Warranty does not cover act of nature and you are on your own on getting things fixed. Cheap quality builder. Stay away from Pulte homes.Pulte Group
Date: 03/27/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns.Review fromCurtis C
Date: 02/20/2025
1 starCurtis C
Date: 02/20/2025
Buyer Beware!!!! Pulte is quick to sell you a home, provides vague information on standard and upgrade features. Then smacks you will additional fees for items that were sold as standard features. Only to move in and have to pay additional contractors to finish work that should have been completed as part of the build. Then when something does break due to substandard quality materials, it is passed of as a homeowner responsibility...Horrible communication throughout the build, worse after closing customer care!!STAY AWAY FROM **********************!!!Pulte Group
Date: 02/24/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns.Review fromSam S
Date: 01/24/2025
1 starSam S
Date: 01/24/2025
Wish I had known Pulte quality was what it was - heavens help me if this house even last 5 years. They use the absolute cheapest materials possible. Barely a few years in and drywall is cracking, nail popping, and worse of all is the low quality flooring. Even a kid walking around the living room causes everything to shake. I complained early on about my construction manager but they assured me was fine. Turns out the guy got his job at pulte due to family connections and worked in real estate before - zero project management skills. Ive complained before about the shaking before and they constantly tell me well thats normal - no.that is DEFINITELY not normal, its called not adding in proper supports when constructing a home. Information a seasoned professional would know but pulte only hired people with barely a peanut for a brain. Warranty is worth nothing and they love to constantly ignore you or push or onto someone else. Will never in my life ever consider Pulte nor would I recommend them to anyone.Pulte Group
Date: 01/27/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concernsReview fromDavid W
Date: 01/10/2025
1 starDavid W
Date: 01/10/2025
My Pulte home purchase experience thus far has been less than ideal. Failures to communicate by sales and construction staff resulted in missing key milestones for pool construction and a critical in-process review prior to insulation install. In particular, my desire to walk-through the home prior to insulation and drywall install was stated during my initial meeting with the construction manager and during a phone conversation 23 days prior to pre-drywall inspection. It was stated at that time that I would travel as early as possible to ensure that I could review the home immediately after low-voltage wiring was installed. Just prior to the pre-drywall event, insulation was installed without my knowledge. I took 2 days off and travelled 800 miles for a pre-drywall walk-through that was largely a waste of my time. Its clear that my personal needs are not a priority at Pulte unless Im opening my wallet.Pulte Group
Date: 03/27/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns.Review fromHassan R
Date: 01/04/2025
1 starHassan R
Date: 01/04/2025
******** Mortgage, Sales, and builder service. We were pre-approved for a home from the Pulte Mortgage and paid the deposit of $20K, and in the last month of closing, we were asked to have a co-signer or come up with a $250K down payment. During the walkthrough, we asked them to fix a few items, and they assured us they would before closing, but only some of the items were fixed. After closing, we asked them to complete the requested items. However, the request went into a Black hole. The front door would not lock when. I went to the sales office to see why the front door had not been fixed yet. Of course, the salesperson (**** ******) had no idea and said to call the builder. The builder said to call the warranty company. It seems as if no one knows what is going on in Pulte. The salesperson also asked me to leave and not return to the sales office again, and he said if I didn't go, he would call the police. I wish he would have! Poor customer service does not pay attention to the quality of work. Make excuses for every request we make to fix the faulty items (builder person name ***). The builder manager was the only person willing to help; unfortunately, I don't remember his name. I appreciate him. There are many items unfinished and faulty at our brand new home. (************** in ******, **)Pulte Group
Date: 01/06/2025
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concernsReview fromJames k
Date: 12/23/2024
1 starJames k
Date: 12/23/2024
Pulte does not adhere to warranty promises. They lie and push for 5 stars @ closing and do not do what is promised. Contacted Pulte many times they do not respond. When you finally get a response they so call set up appointments that never show. Then you go without hearing from them again forever.Pulte Group
Date: 12/24/2024
We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns
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