Reviews

This profile includes reviews for Northwestern Mutual's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Northwestern Mutual has 32 locations, listed below.

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  Northwestern Mutual

  720 E Wisconsin Ave Milwaukee, WI 53202-4703

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  Northwestern Mutual

  333 Bridge St NW Ste 1200 Grand Rapids, MI 49504

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  Northwestern Mutual

  6235 Carnegie Blvd Charlotte, NC 28211

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  Northwestern Mutual Wealth Management Company

  409 Court St., Suite A Lynchburg, VA 24504

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  Northwestern Mutual Financial Network

  2322 Blue Stone Hills Dr Ste 160 Harrisonburg, VA 22801

Review Details

• Review fromRita M

  Date: 04/15/2025

  1 star
  Worse experience ever. Do not waist your money and go find coverage in another company.

• Review fromMichael B

  Date: 04/14/2025

  1 star
  Extremely poor service! If I had it to do over again I would never deal with Northwestern Mutual. It used to be a good company and they used to respect their clients. The company has gone down the hole! You have a hard time getting a hold of people, they don't return your call. I would never deal with them again. How do I even know my beneficiaries will get paid when I'm dead?

• Review fromRosalie K

  Date: 01/09/2025

  1 star
  My ex husband passed away and they are fighting to pay me the policy. Its now in court. Do not use them for life insurance youll pay until you die and they will not payout!!!!! Buyer be ware!

• Review fromErin M

  Date: 11/14/2024

  1 star
  Predatory life insurance tactics to get young individuals to sign up.

• Review fromJay M

  Date: 10/10/2024

  1 star
  Some words to describe my experience are bamboozled, fraudulent, thieving, corksniffers. I hope they all get uncontrollable ********.

• Review fromElizabeth K

  Date: 09/30/2024

  1 star
  Northwestern Mutual (NWM) used to have somewhat decent customer service. We have been customers for almost 40 years. Currently, their Client Services are exceptionally poor with a few exceptions. I would not trust NWM with your money. Whatever the financial results of this company may appear to be, they are not a customer oriented company. I was trying to fix a problem with our billing. On the first call the "second tier" client services representative pretended to not understand me, at least 3 times, then lied to me and told me I didn't understand what I was talking about. I tried again, hoping to find a more helpful representative, and the second representative also lied to me and tried to tell me there was no solution. I was on the verge of filing a complaint with our state attorney general about NWM billing practices when my husband and I figured out what NWM's core billing issue was, and we figured out a workaround that was accomplished with the help of a first tier representative. I would not trust these people.

• Review fromRyan J

  Date: 09/25/2024

  1 star
  We began working with financial advisor Jacob ******* and things started off well. We had a plan to begin term life insurance, begin a money market and explore whole life insurance in the future. He never took the steps to help set up a money marker and then asked if we could begin the underwriting process for whole life, saying we'd have 6-8 weeks to decide if we'd like to proceed. About a week after agreeing to this, we were charged the full yearly price of whole life insurance without any discussion or authorization on our part. We asked for a refund, he apologized and said he'd make sure it happened in 2-3 business days. 7 business days later and no refund, I called Northwestern Mutual and they informed me he never requested a refund and they'd cancel the policy to ensure a refund. Beware of working with financial advisors like Jacob who appear honest and trustworthy but will make unauthorized payments of multiple thousands of dollars. This process felt shady and dishonest.

• Review fromJustin F

  Date: 08/26/2024

  1 star
  Don't give them your money. They're eager to meet with you and get your money but when you want it back, they're non-existent. I have been trying to get the cash value of my whole life policy back for two plus months. To get a response back it takes two or three emails/messages.

• Review fromDaniel M

  Date: 08/21/2024

  1 star
  The most awful, deceptive practice that takes advantage of young families. We were not properly informed of their "loans" and ended up deeply in debt to them. Mr. Larry ******* was highly deceptive in his practices and I would not recommend them.

• Review fromJacob H

  Date: 06/06/2024

  1 star
  All was well until it wasn’t - or until I wanted to access my funds. It took weeks and weeks of emailing, phone calls, yelling at my advisor and his assistant and even needing me to speak with the Compliance Officer Kelly **** - she is the only person I have spoken with who actually cares about me/my situation (and if she doesn’t she is great at pretending). My main issue started APRIL 16 2024 and as of JUNE 6th 2024 is still not resolved. The agent who looked into my complaint told me it would be 2-4 weeks until resolution and would let me know if it was longer. (That was April 16) I heard back on May 29th that it was approved! I’m getting some money back! Or so I think… still no check or deposit by the 6th. After replying to the agent who “investigated” Christa ****** - she noted that she hadn’t actually sent the check until today (June 6th) because she was unsure if I wanted to have a conversation about it? But never reached out to me asking to have that conversation. I spoke with her Supervisor Jake who did also seem apologetic. He and Kelly were great. My advisor, Cullen and Christa- not so much. After speaking with Jake, Christa’s supervisor- he said that he will be issuing the check tomorrow morning (an additional day lag! Imagine that! Even though Christa requested it to be “expedited”). I should hopefully see the check early next week. If you can avoid doing any business whether it be insurance or investments with NM I would advise to do so. It is very evident that there is little to no customer service training that goes into their jobs and it is all about $$. I get it, it’s wealth management. But at the end of the day there needs to be a level of compassion that was no where to be found when dealing with people’s finances.