Business Profile
Department Stores
J C Penney Company, Inc.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Department Stores.
Reviews
This profile includes reviews for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.19/5 stars
Average of 159 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCarlos E
Date: 04/21/2025
1 starPlaced a order that said it would be delivered no later than today, i called and cannot get any information from any customer care **** due to my wife calling before me and now they want to say Im not who I say I am? All I want to know is where my 1000+ dollar item is. Considering canceling my card and rewards account and never shopping with them again. Absolutely disgusting customer service.Review fromJo T
Date: 04/18/2025
1 starJo T
Date: 04/18/2025
I purchased two sets of 600 count *** Claiborne ****** for a full size bed online before Christmas, to replace my sheets in the spring. When I opened the pack this spring, it contained twin sheets though the package clearly was labeled full. The second package of sheets had a large rip in the fitted sheet. Since these problems were manufacturing issues, I hoped the store would do an exchange, but they were no help. These sheets retail for $165 at the store. Though my purchase price was significantly less, this is a poor and honest reflection on *** ********* and the management of JCPennys.J C Penney Company, Inc.
Date: 04/21/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated April 18th, 2025, about the above captioned complaint. We have made contact with our valued customer and a new order has been placed for her. Thank you for bringing this concern to the attention of JCPenneyReview fromAdaline D
Date: 02/21/2025
1 starAdaline D
Date: 02/21/2025
Bought gold chain on line paid ****** broke after 5 weeks & would not allow return or replacement as stated I did not buy protection plan, just want people to know of poor quality of product & also because purchased on line no receipt furnished. Always bought from Pennys & never issue before so customers bewareJ C Penney Company, Inc.
Date: 02/27/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated February 21 2024 about the above captioned complaint. We have tried several attempts to reach the customer to discuss her comments with no response. Thank you for bringing this concern to the attention of JCPenney.Review fromRussell G
Date: 02/09/2025
1 starRussell G
Date: 02/09/2025
I have always shopped at jcpenney but they are making it increasingly difficult to buy from them. They never have what I want in stock anymore, they do offer to order it but if I was going to order it I would do it online. There are certain things you should check the fit on and this what they don't stock. I guess if they don't wake up chapter 13 waits for them, I don't want to see it happen but management needs to wake up. They used to carry items for younger men, middle age men and older men but those days are apparently gone and the ugly looking young men apparel won out.J C Penney Company, Inc.
Date: 02/14/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to the customer review.Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced.We have attempted to contact the customer over several days. We have also sent detailed email messages to the customer requesting that they contact us. We have not been able to speak to the customer and they have not responded to us.Again, we offer our apologies to the customer for their experience.We thank you for the opportunity to respond and assist the customer and we trust that this will close this matter. Sincerely,Corporate Resolutions TeamReview fromJeanette C
Date: 12/30/2024
5 starsJeanette C
Date: 12/30/2024
Great customer service in ***********. I lost my purse in Penneys while Christmas shopping. Several employees took much of their time to help me look for it. The general manager used the cameras, to see where all Id been in the store. Three hours later I found it. I cant say enough good things about the people there that helped me find it I had laid it down on a table of sweaters. A man named **** and the general manager were especially helpful.J C Penney Company, Inc.
Date: 01/01/2025
Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 12-30-24, about the above captioned praise. Thank you for bringing this concern to the attention of JCPenney. We sincerely appreciate you taking the time to give your feedback on the great service at the store. We have forwarded this to the store manager so they can celebrate the customer service that was given.We thank you for the opportunity to respond.Review fromSam Z
Date: 12/22/2024
1 starSam Z
Date: 12/22/2024
I will never order from JCP again. This is a dinosaur business that is trying to do online selling . The representatives are mostly overseas and information they have is completely different from the information JCPenney *** has. I ordered furniture and I had a terrible experience. Fortunately, I had paid with ******. I still do not have the furniture and the status is unknown. ****** checked into the matter and I was covered. When you buy a product from JCPenney, do not expect treatments like you get from ****** or ******* online. JCPenney has a long, long, long way to go before they can do online business.J C Penney Company, Inc.
Date: 12/26/2024
It was a pleasure helping you towards a resolution. If you have any questions or concerns, please contact us at ************. Thank you!Review fromClifford M
Date: 12/21/2024
1 starWORST AND RUDE CLUELESS CUSTOMER SERVICE!!! We will never do business online or store purchase again with them. They do not care about there CUSTOMERS!!! I see them out of business within the next 5 YEARS, Even then at there going out of business sale we won't be there.Review fromCHRYSTAL M
Date: 12/05/2024
1 starReceived order and security tag was still attached. Was told I had to take item to nearest JCPENNEY to have removed. We do not even have a JCPENNEY. I asked for a refund and to be sent a replacement, I was told NO I had to bring into a store to have it removed. Due to their negligence I am supposed to travel to the nearest store to have the tag removed. This happens to multiple people I have spoken with. Customer support also told me they would mail me a device to remove the security tag. We all know that will not be happening , they do not send those to people. Very poor support and taking responsibility for their neglect.Review fromKara C
Date: 11/22/2024
1 starKara C
Date: 11/22/2024
Ordered a bed in person on Nov. 9. Was told would recieve on 21st. I made arrangements for other bedrm furn to be delivered that dat so only to take one day off work. After 5 different calls and different sorrys why my bed wasnt even sent set it boils down to it took 11 days to send the order to ***** so they could then call me to schedule a delivery date. My child is without his bed . im having to lose pay for another day. WHY SIT ON IT FOR 11 DAYS? I PAID FOR IT IN FULL SO IT SHOULD HAVE GOINE OUT WITHiN 24 HR. Is coming the 26th . No more big purchase there. ill spend more to get honest delivery info and ttimely delivery. ** ***** claims flexible and fast delivery.....its a lieJ C Penney Company, Inc.
Date: 11/25/2024
We contacted and spoke to our valued customer today on 11/25/24 and assisted with reviewing and addressing this matter.Review fromCourtney F
Date: 10/27/2024
1 starCourtney F
Date: 10/27/2024
This is regarding an order placed October 9th on their website. On Oct 22nd I sent the email below to support at JCPenney dot com with no response as of today October 27th. Maybe that email is not valid. I am writing to express my extreme dissatisfaction with an order I placed October 9th. While part of the order was shipped out on October 10th, the most critical itema pair of earrings meant to be a birthday giftwas not shipped until ************. Upon logging in to the website it states the earrings were shipped 10/09 (photo attached). Despite over a week later 10/18 receiving an email confirmation stating that the item had finally been shipped, the tracking information has yet to update, and the package has not arrived as of today, October 22nd. When I check the tracking number the last update was Oct 17th and it says awaiting carrier pickup. This delay has caused significant inconvenience, as the earrings were intended for a time-sensitive occasion. I have been a loyal JCPenney customer, but this experience has left me deeply disappointed. The lack of timely shipping and poor communication around tracking have seriously impacted my trust in your services.I would appreciate an immediate update on the status of my order and any steps you will take to rectify this situation. Your prompt attention to this matter is crucial.J C Penney Company, Inc.
Date: 10/30/2024
We apologize for your experience and would like to help resolve your concern. Please contact us at ************ or send us an email at customerhelp-***************************** for further assistance. We are more than happy to help.
J C Penney Company, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.