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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 30% of the total complaints filed.

Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 284 locations, listed below.

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    Customer Complaints Summary

    • 479 total complaints in the last 3 years.
    • 206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When my order was delivered, the seal on the bag was not properly placed, leaving it open upon arrival. I was handed an unsealed bag and was immediately concerned that my meal may have been tampered with. Additionally, I was expecting a female driver, but a male driver delivered my order instead.I contacted DoorDash, and they instructed me to return to Wingstop for a refund. I have a voicemail from Wingstop confirming that their boss approved my refund. However, today, an assistant manager is now claiming there is no refund.Due to the compromised packaging, I chose not to feed my family the meal, as I could not trust its safety. I am requesting a full refund as previously approved.

      Customer Answer

      Date: 03/10/2025

      I have a voicemail from 2/28 that they would refund me. I don't have that refund yet. I want my refund.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I want a refund for my purchase. I ordered wings and they were undercooked and very oily. I paid $74 and feel like I should have gotten what I paid for. I did ask for my wing to be extra cooked.

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with two companies. I ordered food from Wingstop through their website to be delivered (6:36pm). Apparently they use door dash to deliver their food. Delivery time was 7:30pm. Per the tracking it said my dasher was at the location but waiting on my food. The delivery time continued to get pushed back. At 7:45 it said the dasher was still at WS waiting on my order. I tried to use the option to get in touch with the dasher but did not get a reply. So I decided to call the restaurant for an update. The young lady who answered said my food has been ready and they called my name but no one claimed it yet. I told them that my app says the dasher is there. Within seconds of hanging up the tracking changed and said my order was picked up and on the way. The order made it to my house after 8:00pm. The food was cold/disgusting and the drinks were watered down from the melted ice. I called door dash that evening and complained. They said since it was ordered through the website they could only issue a refund to WS and WS would have to refund me. Long story short I have not received a refund I have talked to DoorDash and WS several times. Door Dash states that refund was sent to WS and WS states thats not how it works. Then how does it work?! I spent money on inedible food and I want my money back. This has been back and forth since 12/23/24. I have contacted WS local location, door ******* WS customer complaint option online (never responded). Everyone is pointing the finger to the other. WS says it was door dash delivery so they pay you directly. Door Dash states WS has the refund and we cant issue a refund directly because I ordered through WS website. I feel its unprofessional that there has been no resolve. It seems WS contracts door dash to deliver their online orders but they have nothing to do with each other. All I want is my refund for the quality of my food.

    • Initial Complaint

      Date:01/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was 08/04/2024 at 6.28pm.we went to eat there with my family, we ordered around $55 first round. Before we placed the order we were ask is it halal chicken wings or not one of cashier her name is ******** she was not sure so she go to kitchen for ask nd she said yes it's halal.when we did second round order I was asked is it halal right just be make sure and the store mngr behind of her he no it was not ******** was so bad for us nd that's effect on religion, they play with there feeling and trust and when I try to talk with mngr, server, kitchen boy they come to me on my face and they stand around me they said u ate already we can't do anything. I said I will do complaint he do whatever u want thnk u. I tried their website so many times complaint but I didn't get any response from them.

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and paid for my pickup order online. When I went to pick it up the staff told me that they were closed. I asked for a refund and they told me that they cannot do that. I would like a refund of my money. I am a single mother and that amount I cannot afford to lose.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/25 I placed an online order through and directly on WINGSTOP ONLINE. When my order came in I was missing items. I immediately called and texted the delivery driver within minutes of my food being delivered and had no response. I had to call wingstop numerous times and when I finally got through to wingstop I asked for the manager .The Manager stated her name was ****** , I explained to her I was missing items all she could say is if you want to pick up the missing items I told her after paying delivery fee , service fee , and tipping the driver I shouldnt have to go pick up my missing items .she proceed to then say I personally packed your order (in that case she should of seen I was missing items ). I ask her for her managers name and she said she cannot give that out . I asked for corporates phone number she did not give it to me . I had to repeatedly ask for a refund and I was only asking to refund the missing items . The manager said she would process a refund and I would receive a refund in 3-5 business days. I asked her for the amount and she said she couldnt tell me the amount I would be getting because it was online . The manager lied because I never received a refund . I left numerous feedbacks with my information and yet to receive a contact back.

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, January 10th 2025 I ordered a $49.38 wing meal from this Wingstop location at 7:10 pm. My order had an estimated wait time of ***** minutes and I received a message at 7:49pm that my order would be delivered at 8:24pm. At 8:51pm. I called them and was left on hold for 39 minutes, never to be answered. At 10:54pm the same night I received a message that my delivery had been canceled and that I needed to reach out to them for more information. There was no refund. The next day, January 11th, I called at 12:31pm asking to be issued a refund for my canceled order. They were clueless as to what I meant and asked me to call back in an hour after they called Door dash. I called back on my friends phone around 2:00pm and they shared they had called but were on hold and I needed to call back again later. I called again at 4:49pm and was answered, immediately put back on hold, and I waited for 38 minutes before driving to this location myself. I watched many employees stand around and was finally greeted by the manager after 10 minutes. He asked my name and replied unenthusiastically after I told him my issue. He informed me that a similar problem was happening with 15 other people. He shared he looks at tickets on a first-come, first-serve basis and there were too many people waiting for orders that weren't ready to refund people for their cancelled orders. He said no one knew what happened the previous night because the manager and the employees from January 10th were not there. The manager tried to belittle my issue by informing me that there were hungry customers waiting for their order right now, and suggested that other customers deserved a refund more than I did because they had spent more money. I filed a dispute with my bank for this charge.

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered food. They charge my card. 25 minutes to get ready. When I arrived for my food they said it would be another hour and a half. Requested refund and they refused to do it. They refused to give me a receipt the order was cancel. The manager was a major a****** and said if he submitted the cancellation it would be 3-5 day if I get a refund at all. Call back in a week if you hadnt received it. They charge my card in seconds and would refund the money in 3-5 if at all. They had about 30 people ahead of me, many requesting refunds. This isnt a way to run a business. Ive been there before with no problems but this manager didnt seem like he cared about being there. Just refund my money and deal with this manager. I would give you his name but he refused to give it to me.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/30, I ordered over $100 worth of food from the Wingstop website. The order came from the location on S. 71st. The order was delivered. When my food arrived, 20 wings were missing. That is a lot of food to be missing. When I called the Wingstop at that location, no one would answer the phone. I was on the phone for 30 mins and still no answer. I had to call numerous other Wingstop restaurants to see what can be done about this. I finally got ahold of someone at the restaurant on S. 71st. St. that night and I was promised a refund. It is 1/8/25 and still no refund. If no one answers the phone at the restaurant, how does the restaurant know if they messed up an order? How are they informed? Why do we prepay for our food, get shorted a lot of food, and then the restaurant is unaccountable? Please look into this matter as I feel like I'm being lied to about the refund. I do not know of a refund that takes over 5 days to get. I can't call the restaurant because they don't answer the phone.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got the wrong food to our order. I returned the wrong order. I asked for a refund and was told by ******* that I can't get a refund because the order was right. That was at 745pm that night. She was rude an argumentative. Mistakes happen just please give me my refund.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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