Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  133 Asphault Lane Adamsburg, PA 15611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on October 25th 2024, and I was charged sales tax. The vehicle was an ************ Vehicle). Electric vehicles bought in any capacity are exempt from sales tax in the state of ********** (*****************************************************************************************************************************)**************** includes a list of eligible vehicles, which my vehicle is included in. Both RCW 82.08.809 and RCW 82.12.809 make it clear that sales tax should not be applied. Copart charged me a sales tax of $1,405.81 regardless. I have contacted Copart several times through their sales tax refund line and they have made little effort to make this right. I keep getting told "we're looking into it" or "we apologize for any inconvenience in the delay". Like any business, Copart is quick to take your money, and not so fast to give it back when it's ill gotten. It's been over 6 months ago since I purchased the vehicle, Copart has still not refunded the money.The next step is legal action.

  Business Response

  Date: 04/16/2025

  Our ************** has confirmed that the tax credit has been issued and is currently available in the member's unapplied funds in the amount of $1,405.81. These funds can be used toward a future purchase, or a refund may be requested by emailing ****************************************** If requesting a refund, please be sure to include the member number and account details in your email. Please note that selecting certain delivery option may incur additional fees.
  
  
  Copart respectfully request the BBB to close this complaint as we have processed the tax credit and funds are available to our member. 

  Customer Answer

  Date: 04/17/2025

  I have reviewed the business response and accept this resolution. It's a shame it took having to go through BBB to get a resolution, after months of emailing and begging for money I was rightfully owed, but I'm just glad it's resolved.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2025, I purchased Lot #********,, a 2018 DODGE JOURNEY GT, through Copart. This transaction was processed successfully through my account with your bank. However, I have encountered several issues that necessitate a review of this transaction.Copart failed to deliver the vehicle as promised, which constitutes a clear violation of the terms agreed upon at the time of purchase. According to our agreement, I was to receive the aforementioned 2018 DODGE JOURNEY GT; however, upon delivery, I discovered that the vehicle was giving out a very strong odor of mold. I noticed the battery was completely exploded and upon further review it was totally dead. I installed a new battery to find out that nothing works at all. So not only is the vehicle in need of body work but it is now worthless for the means of fixing such a issue. Nowhere in the listing or after contacting copart was there to be massive water damage. I purchased 5 vehicles from Copart so it took me a few days to actually inspect the vehicle, but I promptly contacted Copart regarding this issue, as it should be covered under their guarantee. The response I received indicated that the vehicle was sold 'as is, where is.' After multiple back and forth emails with the yard manager they said that now I was outside the guarantee days Furthermore, I have made multiple attempts to resolve this issue directly with Copart, including emails and chats with various representatives, including the site manager and regional manager, but have not received a satisfactory response or resolution. This lack of communication and failure to adhere to the agreed terms has left me with a massive loss.. Had I been aware of these issues, I would not have engaged in business with Copart. I had placed my trust in a reputable company, believing they would honor their commitments documentation, including receipts, My account has been banned, preventing me from accessing important documentation and reviewing previous sales.

  Business Response

  Date: 04/01/2025

  In response to the claim asserted by ***** ****** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ***** Heindls member notes indicate that Mr. ****** signed up to become a member and consented to the Terms and conditions on 1/10/2025. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ****** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Mr. ******* had the referenced vehicle picked up this vehicle on 1/16/2025, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly,Copart rejects any and all demands ***** ****** has regarding a refund.  

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because the vehicle received was different from the listing. Putting a listing up and misleading information is not any different than stealing.  If I listed a item for sale online at any auction and said here is a item that needs some work because of a accident but you receive a vehicle that has been in a flood that is 100 percent deception. Also I never received a title and you ha e violated the copart guarantee.  I maybe not able to afford to fight but it will not stop me from attempting to fight for my rights.  I made a big mistake to trust copart and you want to involve private parties to make more money but you can't just make up rules as you go along to protect against fraud. 

  Business Response

  Date: 04/03/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, I purchase a car from Copart its an online auction. I found out the car had water damages so I requested a refund from the General manager, The general manager stated Copart policy does not refund once vehicle is paid in full. But he offered to buy it back as a one time courtesy. I accepted the offer and request the funds to be sent as credits (unnapplied funds) so I can purchase a different car immediately. He wrote me back in email and told me he completed my request. The funds was in the unnaplied funds. After 5 minutes of the Gm unlocking my account so I can use the funds in my account, the money was removed. I email the Gm to ask what happen and he was un sure, he said upper management move it without verifying anything. He said he will help me get it back on there but the next day he was fired. The assistant manager told me he was removed from Copart. I tried contacting the regional manager she did not respond. Now I can not email anyone from Copart because the regional manager block my emails. The price for the car was 3800$ in total

  Business Response

  Date: 03/19/2025

  Member ****** & 706253
  
  In response to the claim asserted by ***** ******, Mr. ****** member notes indicate the account(s) referenced was flagged to multiple previous accounts with **********************. Mr. ****** member notes also indicate the deposit on file was refunded to the original payment form on 3/17/2025. ******************************************** has determined the member account referenced has violated Coparts Terms and Conditions. As a result, Copart has decided to suspend your account. This means that you will no longer be able to bid on vehicles on Coparts platform or otherwise be able to use Coparts products or services. You are also prohibited from creating a new account with **********************, from making any payments to Copart, and from using any other Copart Member accounts.This decision is final.
  
  Copart respectfully request the BBB to close this complaint as we have refunded the member deposit to the original payment form.
  
  Thank you,
  Copart

  Customer Answer

  Date: 03/26/2025

  I created a new account with my iCloud because I was unable to log back in to my old account. I chatted with a copart agent because I needed the account to get verified so I can purchase a car.  The agent told me it will take 24-48hrs to complete. So I ask can he just delete my new account and change my email so I can log back in and only have 1 account. I couldnt log in to my old one because copart couldnt send the verification code to my email. I will attached a screenshot of the real reason copart suspended my account since ********************** is still stating false information. The general manager unlocked my account so I can use my funds in my account to purchase a car immediately. Without any warning the money was remove 3-5 minutes later. I email the ** to find out what happened and the ** did not know what happened to it. He said upper management move it without verifying anything. The ** promise he will help me get the funds back in my account because that was apart of the contract he made but after The Weekend he was fired and everyone else kept ignoring me. The assistant manager was also fired after I sent the buyer AR team a screenshot of the conversation between me and assistant manager. The AM stated copart policy, copart does not offer refunds. Copart policy was broke and so was my contract. I do not have access to the debit card I used. Thats my babymother card she allow me to use it to make the purchase because we split tax money for our kids but I could not access that card anymore because we are not speaking. I used her same bank last year to purchase a **** mustang from copart as well I used my debit card to pay for transportation this time. I I initially requested everything to be sent back to my card only but that was denied because the AM told me copart policy states it does not refund once vehicle is paid in full. I received the money for the transportation back to my card but I do not have the funds from copart for my vehicle they purchase back. The ** stated he completed my request which was apart of the contract. Copart took it upon themselves to take back the money without verifying anything I will attach a screenshot of the ** stating that to me.
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 12, 2025 I placed a bid on the Copart Website for a 2017 Jeep Wrangler for $10,500. Lot # ******** ******* Tx. Upon Further Research I determined the vehicle was not a Rubicon. The vehicle pictured had the word Rubicon over the hood. I checked the Vin # on this vehicle and found out it wasn't a true Rubicon. I tried to cancel my bid and there was no option to do that. I won the bid and now the amount due was $13,161.56. I felt this was overpriced and this was a salvaged vehicle no less. This is a website , should not be charging over $2500 in fees. This is false advertising and I want this transaction cancelled and relisted. This company now wants to charge me a $1000 stocking fee and $50 late fee every day. After researching this company I have also noticed there were close to 500 complaints over the past few years. I acted in good faith and ask them to do the same especially If I plan on doing business in the future. Thank You!

  Business Response

  Date: 03/11/2025

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. **** *. Salgados member notes indicate that Mr. ******* consented to the Member Terms and Conditions on 10/24/2024. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year,make, model, condition, ACV, damage amount, damage type, drivability,accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history.
  
  
  Had **** M. ******* came out to inspect the vehicle or completed his research before bidding he would have been fully aware of any issues associated with it. Mr. ******* could have hired an ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there. All these tools were available for **** M. ******* to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund.  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart banned me for a week just because my phone number was similar to another account, without checking my name, address, or any details. During this ban, I won a car but couldn't pay due to the restriction. I contacted them multiple times, but they ignored my requests. After a week, they admitted their mistake and restored my account, but they relisted my car and asked me to pay a penalty! I warned them in emails that I wasn't responsible if my account wasn't restored in time. A manager later removed the fee but banned me again without reason. Now, they claim they will refund my money, but I haven't received anything yet. Unacceptable!

  Customer Answer

  Date: 03/05/2025

  Some communications was between us , I tried with them a lot via phone , chat and email, at the end the blocked me without any clarification 

  Business Response

  Date: 03/06/2025

  In response to the claim asserted by Saif Almansoori, Mr.*********** member notes indicate the account referenced was flagged to multiple previous accounts with **********************. Mr. *********** member notes also indicate the membership fee as well as the relist fee for the lot referenced was refunded to the original payment form and/or reversed. Additionally, our *************************** has determined the member account referenced has violated Coparts Terms and Conditions. As a result, Copart has decided to suspend your account.This means that you will no longer be able to bid on vehicles on Coparts platform or otherwise be able to use Coparts products or services. You are also prohibited from creating a new account with **********************, from making any payments to Copart, and from using any other Copart Member accounts. This decision is final.
  
  Copart respectfully request the BBB to close this complaint as we have refunded the membership fee to the original payment form as well as removed any relist fees from the referenced member account.
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Copart Auto Auction located at **** ****** **** ** ********, Colorado *****. I am seeking your assistance in resolving an issue I have encountered regarding a vehicle I purchased through their auction. On January 30,2025, I successfully bid on and won a 2009 Audi A4 3.2 Quattro. Vin #***************** at the auction, for which I paid a total of $1,793.45 that is not including the membership fee of $99.00 on May 16, 2024. . The payment was made in full via visa bank card on February 4, 2025, and I have attached a copy of the receipt for your reference. Despite having completed the payment as well as submitting not 1 but 8 different documents to provide them with proof of residency: February 6, 2025 -Vehicle Registration -1040 -Tax Authority Details -Election Small February 11, 2025 -Different Vehicle Registration -Bank Documents -Court Documents -Estate Documents Copart Auto Auction has not released the vehicle to me. I have made several attempts to contact their customer service department, please see attached e-mails. On February 10,2025 I went to the location of **** ****** **** **. As it shows on title status- ready to be picked up and also paid the $75.00 for tile. Unfortunately I waited for about a hour for manager but was not able to speak with anyone other than the receptionist and her suggestion was to contact member services. Outside I did talk with the yard manager but he was unable to give me my title or even show me the car and said I needed to contact member services. I have not received a satisfactory response. Each time I call, Im forwarded to an answering machine.I am now $455.00 in debt do to storage fees on a car they will not let me pick up. I have had contact with, -Tany *  Member Services -Mike ****** CSR -Heather **** CSR -Melissa * Member Services All with the same number and e-mail ************ ************************* 

  Business Response

  Date: 02/26/2025

  In response to the claim asserted by ***** ***** about his request for a refund, one of the prerequisites to bid on prospective vehicles is establishing a member account with Copart. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart’s binding Member Terms and Conditions. ***** ******* member notes indicate that he consented to the Terms and conditions on 5/16/2024. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types.
  1.            Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  2.            Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  3.            Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ***** ***** ******* acknowledged that he understood the terms and conditions and proceeded with his membership.
  Our member license department confirmed your member account validation process failed due to an address discrepancy and advised we would need proof of residency to proceed with activation of your member account. Proof of residency documents needed would consist of: Insurance Statement, Mortgage Document,  Utility Bill, Vehicle Registration, or Voter Registration. Unfortunately, the proof of residency you provided were not acceptable. Once you have provided proof of residency documents that are dated within 30-60 days, the member license department will review and update your account accordingly.
  Additionally, in reviewing your member account history, a chargeback was received regarding the referenced vehicle and your member account has been suspended. All charges will need to be resolved prior to the activation of your member account.
  Copart respectfully request the BBB to close this complaint as we have informed Mr. ***** of the documentation needed to verify his member account. Accordingly, Copart rejects any and all demands ***** ***** has regarding a refund.  

  Customer Answer

  Date: 02/27/2025

  I am rejecting this response because:   I was never informed that my member account validation process failed due to an address discrepancy. As you can see in attached documentation in there policies is clear states “In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Copart's onboarding and screening requirements.” 
   Jan. 30th 1:46 pm Not only  was I able to bid on this vehicle but bid was accepted and was informed I won and would be able to pick up vehicle once payment was received. 
  Then about 2 1/2 hours later at 4:17 pm received an e- mail stating account status changed do to failed verification and if I had questions to contact the office.

  On Feb. 4th I paid for car in full as well as all other fees etc. payment was not only expected but I was also sent Sales Receipt/Bill of Sale that was 
  Dated 02/04/25 04:24 AM.  That not only does it show car was paid for but also states Document evidences transfer of title from seller to Member. That shows me , ***** ***** as member and Copart as seller. 
  

  Although sale was already completed I did submit requested documentation for address verification. Not sure why that’s even relevant as vehicle still will need to be registered and the sale was completed. Everything I submitted was rejected although it’s what they said they needed. 
  

  After 3 weeks of getting nowhere. Copart had clearly breached contract by refusing to release my car so I went to bank and stopped payment for $1,793.45. That is not including $99 “member fee” or storage fee I paid in addition to that is shown under un-applied funds. 
  

  Resolution I would like to see is to be able to continue with the purchase of this vehicle. Re- submit payment and pick car up or receive all monies back that I have put into this purchase. 

  Business Response

  Date: 02/27/2025

  Copart’s position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a bid for a 2017 Jeep Wrangler on the website Copart last Fri. Lot# ********. The *** was $10,500. During this process I discovered the vehicle was Not a true Rubicon. Even though the name Rubicon appeared on the picture, it was NOT a true Rubicon. I checked the *** # and discovered it was Not a Rubicon! I tried to cancel the order and there was no place to do that,which I felt was strange. I feel this was deceptive and false advertising. This vehicle is also a salvage one and it was overpriced! There were fees that totalled $2650 which were extremely Excessive! I noticed there were several hundred complaints against this company over the past few years.i would like to cancel this order without incurring any penalties or fees. Thank you!

  Business Response

  Date: 02/20/2025

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  **** Manual Salgados member notes indicate that Mr. ******* consented to the Member Terms and Conditions on 10/23/2024. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year,make, model, condition, ACV, damage amount, damage type, drivability,accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history.
  
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist ******* the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees may vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  
  Had **** Manual ******* came out to inspect the vehicle before bidding or had this vehicle inspected prior to bidding he would have been fully aware of any issues associated with it. Additionally, all member fees are outlined in the Member Terms & Conditions which was consented to upon becoming a member. Our members have the availability to see the fees listed in detail by logging into their Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there.  All these tools were available for **** ****** ******* to utilize, but he failed to use any of them. Copart asks that the BBB closed this case as everything was presented to **** ****** ******* prior to becoming a member. After his review,knowing these risks, he agreed to these terms and conditions and became a Copart member. 

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a running/driving 2015 **** Flex SEL through the Copart auction. This was lot #******** from Copart yard *****************. I have a sales receipt dated 11/19/2024 and picked up the vehicle on 11/21/24. Copart associates told me they had to process the title directly with the State and would take 3 to 6 weeks. I still do not have a title.Copart has repeatedly informed me that the Michigan Secretary of State has had the title since 12/19/2024.Verbal communications with members of *** have informed me that the title has been rejected multiple times due to incomplete paperwork, including rejections after 12/19/2024.I request the BBB contact Copart of ******* and get this title sorted in a timely fashion. I also request the $50 title processing fee, $20 title pick up, and 50% of the $650 buyers fee be refunded, totaling $395.

  Business Response

  Date: 02/19/2025

  Mr. *****
  
  
  Our apologies for the delay of title processing. Unfortunately, there were processing updates within the state that were outside of our control. The management team at the Copart purchasing location has confirmed they have complied with the new state requirements as well as received confirmation that your title was processed on 2/7/2025. You should have received your title from the state. Additionally, the Copart purchasing location has credited the $20 title pickup fee as well as the $50 title processing fee due to the state delays. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as all title processing has been completed as well as goodwill credits issued to our member for the delays.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 02/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a car on 10/11/24, I had multiple issues with the vehicle like not being to access the vehicle (the doors would not open) & the car would not start. There were also issues with the car not going into park or reverse. I contacted Copart & talked ** ******* on the phone, & shared the issues. ** said it would best to have Copart collect the car & take it to the Copart location in **********, **. ** stated that Copart would buy back the car from me. I agreed to this & Copart picked up the vehicle on 11/14/2024. Despite our arrangements, a week after Copart picked up the vehicle, ** then stated they would not buy back the vehicle from me but instead would put the car back up for sale on my behalf, which I disagreed with. Nothing was put into writing by Copart to state that they would be collecting the vehicle and selling it on my behalf. Since recovering the vehicle from me, I have had little response from Copart. I tried to file a complaint w/ Coparts **************** by fax, but the number did not work. Coparts customer service refused to provide me w/ alternative contact information for Corporate. I then mailed the complaint through certified mail but have had no response. I also have sent the regional manager, ****** ********, 2 emails w/ the complaint & have had no response. I then disputed the transaction w/ my bank, which was found in their favor. In the 3 months since Copart have had the vehicle in their possession, they have not attempted to reach out to me. This ordeal has dragged on for 3 months. I have no vehicle & am out the money. Also note that as of 2/12/2025, Copart has the car for sale on their website w/ an auction date of 2/13/25. Copart has not made any arrangements w/ me to sell the vehicle, (no signed permission to sell on my behalf or agreement on seller reserve etc). Copart also does not have possession of the title. All of these factors make it illegal & unethical for Coparts to be selling the vehicle but not refunding me.

  Business Response

  Date: 02/20/2025

  **************************************** team at the purchasing Copart location has confirmed they will be proceeding with the buyback of this vehicle. Reimbursement for the purchase of this vehicle in the amount of $8,967.00 was forwarded via ***** tracking ************. Tracking information reflects delivery tomorrow, Friday 2/21/2025. We appreciate your patience while resolving this result of unforeseen occurrences.
  
  
  Copart respectfully request the BBB to close this complaint as the referenced vehicle is being processed as a buyback and reimbursement funds are on the way to our member.
  
  
  Thank you,
  
  
  Copart

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  copart is a title company that my car insurance provider hired to get a duplicate title for my vehicle. they were supposed to just order a duplicate title. instead they mistakenly applied and was granted a salvage title change, knocking %20-%40 off the value of my vehicle. when I call they first told me "oh well just deal with it" after intently insisting they take responsibility they agreed they would fix the issue. that was June 2024. it's now February 2025 and i havent even gotten the salvage title. my registration is long expired because of this. I call periodically with no resolution and now they don't even take my calls anymore. I've emailed the regional manager and no response.

  Business Response

  Date: 02/12/2025

  ******* ***** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is **********************, who assigned Copart as part of our Title Express program to procure the necessary title documents for an insurance claim. If ******* ***** has any issues regarding the vehicle and/or title work, they should address them with ********************** who requested Copart procure the title work on their behalf. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you. Copart

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because:   they did not complete the job in any manner 

  Business Response

  Date: 02/13/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.