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Business Profile

Restaurants

Brinker International

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brinker International has 588 locations, listed below.

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Chilis in ************, ** on 2/6/24 check # *******. Aside from having to wait 15 minutes for someone to even acknowledge our table, once ****** finally came over, she didnt even greet us just asked what do yall want to drink. It took forever to get our food out, and she didnt get us refills until we called her over to ask. I was dining in with my mother and sister who both agreed and were extremely displeased with the service we received. Our food took forever to come out and me and my mother didnt feel comfortable enough to enjoy our food. Once I finished paying our bill on the tablet we were asked questions about our service, and I chose to answer them. ****** sees me doing this and comes over and passive aggressively asks are you leaving us a good review, girl?. To which I responded no, your service was very bad and youre rude, Im actually leaving a bad review. She proceeds to ask me to meet her outside indicating that she would like to fight me. I told her she was embarrassing to the establishment and asked her for a manager to which she replied I aint getting s*** go get them yourself. However I did not want to leave the offer in the air and I did let her know when I was leaving that she was more than welcome to meet me outside how she requested. She replied Im right here come do something I again told her how embarrassing she was and left. Completely ruined all 3 of our experience and lunch. I go to Chilis often and have never ever had an issue, granted I visit different locations. Will never return to this specific location, very ghetto.

      Business Response

      Date: 02/07/2025

      There is already an agent in communication with this guest. They will help resolve.

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/26/2025 I place an order to be pick up, I paid for my order using mine debit bank card, when I arrive to pick up my order I was informed that the item I had requested and paid for they didnt have, so i request a refund and I was told it would take one or two days for the transaction to complete, its been five days and they been giving me the run around about my money. The total amount is $42.56

      Business Response

      Date: 02/03/2025

      We already have an agent communicating with this guest, they will follow up again.

      Customer Answer

      Date: 02/05/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife purchased a $50 gift card from the Chilis website in December and printed it out. We used the gift card and there was only $8 left on the card. We called the number on the gift certificate and it did not allow us to talk to a live person so we filled out the form email online. No one has responded to us from the email. The server at the *******, CA store helped us the best she could and referred us to call the number on the certificate.

      Business Response

      Date: 01/30/2025

      We already have a case going for this guest's wife, we will follow up with them again.

      Customer Answer

      Date: 01/31/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service was so poor. I was trying to get in touch with the location and the corporate. Our food was cold, the lettuce in the salad wasn&#**;t fresh, my daughter&#**;s steak was burnt, the burger was greasy, hi coffee was cold. The server was not professional in the least, he never introduced himself and the other workers were cutting it up in the bathroom or near the front. We gave a lot of complaints but did not try to rectify the situation other than offering replacement food, which we did not want. The meal was ******. ********************************************** is the location.

      Business Response

      Date: 01/27/2025

      We will reach out to the guest to obtain additional information, and once that is received we will offer an amicable resolution.

      Business Response

      Date: 01/27/2025

      We will reach out to the guest to obtain additional information, and once that is received we will offer an amicable resolution.

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a $50 gift card, gave to my daughter only to be told a the restaurant that it needs to be activated. I have reached out to the company numerous times with no response. Phone number has a message that says currently unavailable.I would like a new gift card issued or a refund.

      Customer Answer

      Date: 01/30/2025

      The company contacted me directly and the issue was resolved. Thanks

      Business Response

      Date: 02/14/2025

      We will reach out to the guest to obtain additional information, and once received we will offer an amicable resolution.

      Customer Answer

      Date: 02/14/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online on December 29th, 2024 and paid for the order. I received a text saying that they would text me when the order was ready. I didn't receive a text so I went inside to pick up the order at the estimated time of completion and the food was cold. The cashier was rude so I asked for a manager. The manager offered to replace the order with fresh food but they placed the same food in the bag. When I asked for cancel the order and get a refund they told me that it takes 5 to 7 business days to retrieve a refund and I still have not received a refund and I can't reach anyone in the corporate office to follow up on the refund. This was the Chili's Restaurant on Broadway in ********, *****. The service was absolutely horrible

      Customer Answer

      Date: 01/14/2025

      Placed an online order, food was ill prepared and cold. Asked to cancel order and reorder fresh food ended having to pay double for the order. Was told that they couldn't refund what I already paid for 5 to 7 business days from December 29th and I still have not received my refund

      Business Response

      Date: 01/14/2025

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    • Initial Complaint

      Date:01/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complete dissatisfaction with the service received. Add Chili's location in ******, *******. The drink ordered was not given in a glass. As represented by the advertisement on the tables, there was a special souvenir straw that was offered and not given the drink was left sitting on the table until we could get the attention of the waitress to exchange the drink and put it in a proper glass. She did not advise us until we spoke with her about. Well, it can be put in any class which was condescending, and we don't have any straws and haven't had any of them for 2weeks, which also was condescending. The wait for our food was very long. It was very cold in the restaurant and uncomfortable. We had to wear jackets. The service was terrible.I can't sit here and say, no more. It was just an awful experience.

      Business Response

      Date: 01/07/2025

      We will forward this to our franchise partners for a refund. 

    • Initial Complaint

      Date:12/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the menu it clearly states a side salad can be added to ANY entree for 4.99 but if you choose the Ancho Salmon at ***** the salad is not available for 4.99 and costs the regular price of 5.89. False advertising.

      Business Response

      Date: 12/27/2024

      We will reach out to the guest to obtain additional information, and once that is received, we will offer an amicable resolution.

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26 we dined at Chilis, my granddaughter forgot her retainer at the table. Not 5 min. later we returned and asked the waitress if she could recover the retainers (wrapped in a pink wrapper). She went to the manager who said no, that the trash in the bin had already been dumped in the big trash cans. I filed a complaint with Chilis and received a call from ***. *** said he was in charge of the complaints and that he lives in ******, ******** saying that they would pay for the retainers. Mr. *** said he was going to have the store manager file the paperwork to get the retainers paid. He asked me how much they cost, and I told him $500.00 and that I would get him the invoice from the dental office. He said that he did not need this right now but eventually would need it. I have not received a call from the store manager and when I tried calling Mr. *** at *************) to check the status, he is no longer picking up the phone - I have left a couple of messages but have not heard back. Please help me!

      Business Response

      Date: 12/23/2024

      We have a case for this guest regarding this issue, we will follow up with them again.

      Customer Answer

      Date: 12/30/2024

      I am rejecting this response because:   I have not received yet received a call from Chilis.

      Business Response

      Date: 01/27/2025

      Our *************** has been in contact with the guest.

      Customer Answer

      Date: 01/27/2025

      I am rejecting this response because:  After talking to another representative, they said they will not honor their employee's response in that they were going to cover the claim.  The **** said, the complaints manager was not trained properly, and they were going to deny and override what he had initially stated.

      Customer Answer

      Date: 02/13/2025

      I am rejecting this response because:   Chilis did not honor their word.  The person I talked to "***" approved the payment - corporate then denied the claim.

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a $50 gift card that does not work. It says it needs to be activated. I have reached out to the company numerous times with no response. I would like a new gift card issued.

      Business Response

      Date: 12/09/2024

      We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

    Brinker International is NOT a BBB Accredited Business.

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