Business Profile

Bank

PNC Financial Services Group, Inc.

Headquarters

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,955 total complaints in the last 3 years.
551 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 19, 2025 my husband and I were on a cruise and were in the ************** International Cruise Port. We attempted to use an *** within the port to withdrawal $100. During our first attempt, we received an error and the *** indicated a retry was necessary. We attempted to retry the withdrawal where the *** allowed us to proceed with the requested withdrawal. After accepting the *** fee of $9.50, the screen completed the transaction, did not dispense the $100 cash, and released our card. No receipt was given. This was suspicious to us so we immediately checked our bank account where our account had a pending charge of $1673.54. We immediately called *** and had the card cancelled as we assume the *** had a skimmer that compromised the debit card number and pin. *** initially removed the pending charge and flagged it as fraudulent. Upon checking our account 2 days later, the pending charge reappeared and had cleared, resulting in $1673.54 being taken from our account. We filed a dispute on Friday March 21. We had not heard back from *** so I called them again. They indicated to me that the dispute was denied as they see the charge as valid since it was a chip to chip transaction. I have explained countless times to them that while it appears as a transaction, it was an *** attempt where our card information was stolen and used for a transaction. The transaction on our account shows from *********** which is very far from where we were even located. *** agreed to file an additional dispute but we were told this could take 10 business days and we would be notified by mail of the decision. I was also advised that since it was denied once before, it would likely be denied again. *** is unwilling to hold up to their claims of protecting their customers finances in cases of fraudulent charges. I should be able to trust that my banking institution will work diligently to help me recover what was wrongfully stolen from me.
Business Response
Date: 03/28/2025
March 28, 2025
RE: Better Business Bureau Case Number ******** ***** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on March 27, 2025, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than May 23, 2025. To protect our clients privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a vehicle loan with PNC Bank for one year. Each month, I make an additional payment of $157.49 which is to be applied directly to my principal. These were correctly applied each month up until two payments that were made on 12/30/24 and 1/31/25; for these two payments, the amount was not applied to my principal, it was applied across both principal and interest which can be seen on the account activity. I should see the amount of interest lessen each month and for those two months, the interest is higher than previously where the principal was applied correctly. I have spoken to several different customer service **** at ******************** and was told these were applied correctly. I asked to have this escalated and was told there was nothing more that can be done and I am not able to speak to anyone else about it.
Business Response
Date: 03/31/2025
March *******
RE: Better Business Bureau Case Number ******** **** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On March ******* , we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As an established *** customer, I trusted the Grandview Ohio branch to help me set up a joint account with my fiance for wedding gift cash funds. They set up an account for us in Oct 2024 which they said would not have fees. We stressed that it was an account for family and friends to gift us money for our honeymoon so we wouldnt have money in it until we started receiving gifts. Fast forward to this month, we began receiving a small amount of cash and I noticed a monthly $7 fee was applied. I called *** and the *** requested a refund, but said it was decided to not refund us. We are very disappointed with *** for hiding this fee and taking from our honeymoon fund.
Business Response
Date: 04/04/2025
April 4, 2025
RE: Better Business Bureau Case Number ******** ****** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On April ******, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice on 2/18/25 that my property taxes were not paid by my mortgage lender PNC that were supposed to be paid on 1/31/25. I called PNC who said they were paid. I called the township and they said they never received it and PNC should contact them. I have gone back and fourth with PNC trying to get them to contact the township. It is now six weeks later and still no resolution. I spoke with the township who said PNC called them but had no information and interest is adding up. I spoke with Astrid and Sasha who assured me they would keep contact with me every step of the way and I have heard from no one. I have never been late with a mortgage payment and being treated this way is very upseting and disrespectful.
Business Response
Date: 04/04/2025
April 4, 2025
RE: Better Business Bureau – Case Number ******** – ****** ********
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On April 3, 2025, we addressed this issue directly with the client by phone. To protect our client’s privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** **
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a loyal *** customer since the 1980s, I have consistently demonstrated my financial responsibility and trustworthiness. In 2017, I took out a $20,000 loan, which I diligently paid off ahead of schedule, showcasing my commitment to meeting my obligations. However, when I recently faced the urgent need to replace my home's A/C unit, I was shocked and dismayed to find that *** turned down my modest $13,000 loan requestnot once, but twice, even after I pleaded for a review of their decision.With an impressive credit rating of 760, the refusal of this loan is utterly baffling and defies all logic. I have reached out to ***** ******* and the branch manager in a desperate attempt to understand this injustice, but my calls for help have been met with deafening silence. ***, a bank Ive trusted for decades, has let me down when I needed them most. I deserve answers, and more importantly, I deserve the support and consideration that my long-standing loyalty and impeccable financial history have earned. This isnt just a loan denialits a betrayal of trust, and I implore *** to reconsider their stance and do right by a devoted customer.
Business Response
Date: 03/27/2025
March 27, 2025
RE: Better Business Bureau Case Number ******** ******* ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on March 26, 2025, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than May 23, 2025. To protect our clients privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was missing money out of my account so I let my bank know and they investigated the situation and said that there was a withdrawal made at there ATM at which I have never used there ATM before. I ask them to let me see there video footage on the date I was suppose to of taking it out because it should show who did and they wouldn't show me and really didn't give me a reasonable answer to what had happened to my money. Only saying they weren't responsible.
Business Response
Date: 04/03/2025
April 3, 2025
RE: Better Business Bureau Case Number ******** **** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
PNC Bank, N.A. attempted to contact **** ******** on March 25, 2025, March 28, 2025, and April 1, 2025,
via phone to discuss our research of their complaint and we have not received a response. ***
welcomes the opportunity to discuss the customers concerns and have provided the customer with our
direct contact information. We will work directly with our customer if they contact us.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept 6, 2024 I placed 3 bills into mailbox in front of post office on *********************. The 2 with smaller dollar amounts where never seen again. The $2000 check I had written to my credit card company, *******, had the pay to changed and re-entered as **** W ******. At this time it was deposited into ********/******* for deposit only. Apparently this was done by phone. I didn't find this out for several days then i tried to find out why the 2 smaller checks had not paid my water bill and cable bill. My bank is *** And I went there to find out what was going on. On Sept 10, 2024 it way cashed. I closed my checking account and charge cards at ***. At some time someone at the bank put notes into my info that ********** was involved. I was told that Fidelity was associated with *****. This is NOT TRUE. I just found that out on 3/20/25. From ***** branch manager. The managers at my local *** branch have talked with me at least 10 times. I get no where and I still have NOT gotten my $2000 returned. They keep putting me off, saying ***** is the hold up. No wonder they are not involved in this. The post office is no help. I do have a cash number with them. It means nothing. The ************* never even called me back. It been 7 months. I want my money back. HELP
Business Response
Date: 03/27/2025
March 27, 2025
RE: Better Business Bureau Case Number ******** ******* *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On March 25, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* ***** I have spoken to PNC and they are not doing anything to help me get my $2000 back. They are still saying that ********** is the hold up on returning my funds. I had a appointment with ***** manager and they told me they have no dealing with Fidelity who cashed my check. My dealing with banks has alway been NO ACCOUNT THEY DO NOT CASH CHECKS FOR ANY AMOUNT. So how did **** W ****** cash it with them?
Initial Complaint
Date:03/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to my busy schedule, I opted to open my account online, assuming that the setup process would be as seamless as it is with other financial institutions. Unfortunately, I quickly realized that was not the case. I was required to visit a branch in person just to obtain my account number, which was an unexpected inconvenience. Despite my initial hesitation, I made the effort to visit a branch, expecting a quick process. However, what should have taken a short amount of time ended up being nearly an hour due to system errors.Once my online account was finally set up, I wanted to start with $8,000 in the account, only to be forced into yet another overly strenuous processcalling PNC to become eligible to link external transfer accounts online. This is a requirement I have never encountered at any other financial institution. Nevertheless, I completed this step, linked my external account, and initiated two online transfers of $5,000 and $3,000. These transactions were successfully withdrawn from my external account. However, when I attempted to log into my *** account to verify the funds, I was informed that my online access had been suspended.I then contacted the fraud department and spoke with a representative named ****. Unfortunately, my experience with her was far from helpful. I was informed that I needed to visit a branch again to verify my identity because my account was new. I explained that I had already gone into a branch for the initial setup, but she insisted there was no record of it. Even when I provided evidence of an email survey request confirming my branch visit, she stated that she did not have access to that information. Additionally, when I requested her full name, she refused to provide anything beyond her first name, and when I asked to speak with her supervisor, I was told she did not have one. At this point, my money is being held without access. I just want to close this account and get my funds back asap. I will not go into branch.
Business Response
Date: 03/25/2025
March 25, 2025
RE: Better Business Bureau Case Number ******** ******* ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the customer on March 25, 2025, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than May 22, 2025. To protect our client's privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:03/22/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello and thank you for reading.I signed up for a *** business checking account and I was supposed to get a $400 bonus for completing qualifying activities which I did. *** is telling me that the terms when I signed up on September 30th were actually $5,000 for three statement cycles instead of $2,000 for three statement cycles, and also that the bonus for that time with 200 instead of 400. However, I've attached screenshots showing that on September 30th the offer that I responded to said $2,000 for three statement cycles, and 20 transactions on the debit card, which I did all of the above. I hope that you will honor your offer. Thank you very much. ******** *******
Business Response
Date: 04/10/2025
April 10, 2025
RE: Better Business Bureau Case Number ******** ******** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on March 25, 26, and 28, 2025; and April 1 and 10, 2025, via phone
and email to discuss our research of their complaint and we have not received a response. ***
welcomes the opportunity to discuss the clients concerns and have provided the client with our direct
contact information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:
I returned each call, leaving a voicemail each time.
When I recieved the email, I responded the same day to let him know I've been leaving voicemails.
No one ever picks up at this number.
It goes to voice mail each time, and I've left a message each time.
One of my messages detailed my issue and asked him to please discuss via email since I can't get through on the phone, however the email he sent simply says to call.

Thank you,
******** *******

Business Response
Date: 04/15/2025
April 15, 2025
RE: Better Business Bureau Case Number ******** ******** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On April 11, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for the clear communication. I appreciate your time and patience.

Regards,

******** *******
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The situtation revolves about cancelling a lost credit card and activating a new credit card; and late charges and interest fees assessed inappropriately.Feb 12th ***orted lost card to PNC CSR CATALINA-last four **** Feb 20th new card was activated-last four #**** March 1st statement arrives-last four #**** (old card) showing balance of $798.75; called PNC spoke to CSR-***** explained the situation and after several pauses in the conversation ***** stated DO NOT PAY. New statement for #**** will arrive and no fees/no late charges will be assessed/due.March 10th visit to local PNC bank ************** in ****** and explained the information and sowed the statement = Bank *** stated fees will be reversed.March 12th? new statement arrives showing new balanceof $827.25 (late fees and interest rate included) Called CSR to discuss the error and that I was waiting for corrected statement - His ***ly was "we only send out the statements, we do not deliver them." I hung up,called back again and could not understand the person speaking and I finally said I wanted of lodge an official complaint #************** was given t me.March 13th at 11:30 went to the local PNC bank ************** in ****** again - and was assured that the fees would be reversed and I should wait for the new statment..Another statement arrives with a due date of April 1, 2025 of ^***** and balance of $827.25-fees still there. CSR at ************** printed out a Transaction sheet showing the late fees were removed on March 7th-$27.00 and finance charge of $1.50 also removed...again due date for payment would be due on April 1, 2025.March 18th -visit to ******* in *************** - purchases amounted to $********** credit card ******************* was denied!!! Went to the local *** again - saw the same CSR and asked what was going - she said pay the $*****. I asked why would I since it was not due until April 1st and I make my payments in person to the bank. She stated the my account was in default?
Business Response
Date: 04/02/2025
April 2, 2025
RE: Better Business Bureau Case Number ******** ********* *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On April 2, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Good ***************************** per our conversation, I did receive the letter from BBB and am resonding.

First, I thank you, Ms. ******* for the opportunity to have my consumer voice heard!! AND your assistance in navigating the system.
Second, I thank **** U, Executve Client Relations, with PNC, for his genuine interest in resolving my issues.

In several conversations and a vmail, Mr. ***** assured me that the late fee and interest have been refunded, that my payment did post to the account properly, that my account was not delinquent and that upper management is being made fully aware of the servicing issues and they would be reviewed. (PNC reference number 225079376439)

On that note, I believe that my issues with PNC have been resolved. I am anxiously awaiting for my next credit card statement for the final proof.

Again thank you to both!
********* *******

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.