Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank charged unnecessary fees on my bank account on total of $72. There were 2 transactions on my account that came through for payment. *** gives you a certain amount of time to deposit money in your account to avoid them changing you a fee. The *** Mobile Banking App tells you how much time you have to make the deposit before a fee is charged or your transaction is returned unpaid. I had 2 transactions with 27 hours or extra time still to make the deposit I to my account. I made the deposit withing the time frame and I logged back into my account to mark my transactions pay ; However, the transactions were already marked pay and I was unable to review the transactions to alert the system that the deposit had been made, so the extra time ran out, and I was charged 2 fees even though I made the deposit within the alotted time frame. Typically transactions are marked return and when you log into your account after making a deposit you change the decision to pay, review and submit the action.(this alerts the system know you made the deposit withing the proper time frame and offsets any fees). But this time, my transactions were already marked pay, and so there was no way for me to go in a review and choose "pay now" to alert the system that the deposit was made in the alotted time frame to offset the fees. And because of this I incurred 2 fees. I called the bank to explain my situation with no resolve. I understand how the extra time works. The only difference this time was that the bank went ahead and marked my 2 transactions pay for me which caused a lapse in time due to not being able to review the decision on my account after making my deposit within the alotted time frame; and because of that I incurred 2 unnecessary fees totaling $72. The bank refused to refund me those 2 fees. The bank took money from me unnecessarily. The app doesnt allow screenshots, so I was unable to screenshot the screen to show date and time of the transactions with the extra time.

  Business Response

  Date: 04/22/2025

  April 22, 2025

  RE: Better Business Bureau Case Number ******** ****** *******
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  

  On April 21, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  

  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  ****** *.
  Executive Client Relations
  

  PNC Reference Number 225111578649

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is full of *** You messed on my autopay method and now got me messed up! I paid off the balance now for my credit card! You owe me a refund for the late fee, the *FINANCE CHARGE* PREV CYCLE PURCHASES charge, and the 4% cashback I would've gotten if I was able to use my credit card card at the gas station earlier today! And any other fee that incurred on my account---you will pay it back to me or else I will take the appropriate legal action! Disgusting animals run this place!

  Business Response

  Date: 04/17/2025

  April 17, 2025
  RE: Better Business Bureau Case Number ******** ********* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. A final formal written response will be provided to our client no later than June 11, 2025.
  To protect our client's privacy, we cannot share further information concerning the details of our response.
  However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed random audit of my business account with *** ending in 3571 and discovered *** charges I did not authorize or know of in the amount of $5562.41 posted 11/18/2024, I immediately reported this to my *** account agent who reversed it. On 11/25/2024 the same transaction was reattempted which PNC bank blocked. This led me to further review my account, and discovered prior fraudulent *** debits: on 10/10/2024 an *** Debit of $4199.50 cust ID: ************** TO LIBERTY MUTUAL COMP ID ********** SEC: WITH A CUSTOMER named ********* ******* a name/person I have never known,on 4/10/2024 for $3677.5 , 4/16/24 for $3704.50, 9/17/2024 $154.44, 10/16/2024 for $7434.00 and 06/18/24 for $1392.18. Total $20, ******. I notified my banker ***** *. I called liberty mutual and progressive insurances on 2/27/25 @ 10:23am ******* with progressive provided me with information after ascertaining transaction was not in my name or company and told me to ask my bank to reach out to **** ****** *****, request a late *** in writing with *** investigative **** fax **************, & gave email **************************************** I relayed this to Ms. ***** *. my banker with PNC. *** advised me to open their pinacle *** system which was a secure way of running payroll via *** amongst other benefits stated by Ms ***** *., who upon this report advised I obtain further protection for my accounts for a fee!. I have since requested a new account to be opened and stopped transaction with the previous while this is being resolved. I was told by *** that the *** debits must have been made by "some one who has my routing number and account number". If this was true then everyone, who writes a check should have great trepidations as every check has routing number and account number. *** spoke with me and sent me a letter ref only $7434. I am requesting a full credit in the amount of $20,****** plus any further amounts that may be found as I go through audit of my accounts with PNC.

  Business Response

  Date: 04/16/2025

  April 16, 2025
  

  RE: Better Business Bureau Case Number ******** ***** ****
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced
  customer. We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  

  Our valued customer brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our customers
  experience is a top priority. We contacted the customer on April 15, 2025, and will continue working
  directly with our customer to address the matter promptly. A final formal written response will be provided
  to our?customer no later than June 13, 2025. To protect our customer's privacy, we cannot share further
  information concerning the details of our response. However, our customer may use their discretion in
  sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  ****** M
  Executive Client Relations
  

  PNC REFERENCE Number 225105384405

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provisional credit reversal. I disputed the charge on 1/8/25 and everything to my understanding was approved. Now on 4/7/25 I see 40 dollars pulled from account on the only day off I have and I cant do anything because if I deposited the money I needed to use to pay online bills. Im getting screwed over on fees from all of this and I have never had any problems except for this.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  RE: Better Business Bureau Case Number ******** ********* *****
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On April 11, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem: PNC Bank has had $5,500 of our money on hold since 2/18/2025 instead of crediting it to our PNC account as was supposed to happen when we requested the transfer from our **************** savings account via PNC's transfer system.2/12/2025 A $5,500 transfer from **************** Savings to our PNC joint Checking account was initiated via the PNC Bank transfer system 2/18/2025 **************** sent $5,500 to PNC Bank From 2/20/2025 to today, we have made several attempts to get *** to credit our account with our $5,500 PNC has on hold, but *** has failed to do this. 4/4/2025 **** ******** was assigned to the case. The case was transferred to ***** in Executive Client Relations. **** gave me case #************ and said ***** would give me a call. She gave me this phone number to call *****: ************. ***** did not call even after I left him two voicemail messages.

  Business Response

  Date: 04/08/2025

  April 8, 2025
  RE: Better Business Bureau Case Number ******** **** ********
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the customer on April 7, 2025, and will continue working directly with our
  client to address the matter promptly. A final formal written response will be provided to our client no later
  than June 3, 2025. To protect our client's privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My name is **** ********, and my wife is *** ***** ******** (copied). We are writing to provide a detailed chronology regarding the missing $5,500 transfer that was initiated in the PNC Bank online system on February 12, 2025, and has yet to be resolved. Due to the Better Business Bureau's character limitations for description in the initial complaint, we are outlining the full sequence of events below.
  
  February 12, 2025: A $5,500 transfer was initiated via PNC Bank Online from *** ***** ********** **************** Savings account to our joint ******************** Checking account.
  February 18, 2025: **************** confirmed the $5,500 was debited from our savings account and sent to ********************.
  February 20, 2025: We contacted PNC Bank regarding the missing deposit. A representative stated the transaction was stopped by *** and would be returned to **************** Savings within a few days.
  February 28, 2025: We contacted PNC Bank again and filed a formal dispute as the $5,500 had not been credited to our PNC checking account or returned to *****************
  March 3, 2025: PNC Bank sent a letter (attached) denying our claim, providing a tracer number, and instructing us to contact ****************. **************** investigated the tracer number and confirmed in writing (attached) that the $5,500 was requested and sent to PNC Bank. During a subsequent three-way call with PNC Bank, **************** reiterated this information and provided PNC with a tracking number to research the transaction in PNC's system. The *** representative said *** would conditionally credit our account $5,500 if the issue were not resolved within 10 days. *** has  not conditionally credited our account the $5,500 after more than ten days has passed.  
  March 18, 2025: We received an identical letter from PNC (attached) reiterating the denial to our claim for the $5,500. We called *** to request the documentation supporting their decision, as the letter stated was our right. I also visited our local *** branch and spoke with **** ****, ****************** who agreed to escalate the issue to the Branch Manager.
  March 19, 2025: We met with *** Manual, Assistant Branch Manager, who informed us the complaint had been transferred to the *** ********************* and that we would be contacted within a few days.
  March 24, 2025: ******* (PNC *********************, ************) informed us *** could not provide written documentation for their claim denial. She stated *** was holding our $5,500 and suggested we ask **************** to request the funds be returned. Another three-way call with PNC(*******) and **************** (*********) clarified that *** must initiate the return request through the transfer system since *** initiated the transfer and is holding the $5,500. **************** said they could not initiate a request to return the $5500.
  April 2, 2025: We contacted ******* to inform her **************** had not received a return request from ***. ******* said *** Online Banking insisted we contact **************** again, despite ****************'s previous confirmation that *** needed to initiate the return. Unable to assist further, ******* transferred us to ******** (PNC Online *********************). ******** said he would submit another claim with the same information, requiring an additional 5-day wait. I expressed my lack of confidence in this approach. I then contacted our local PNC Branch Manager, ****** ****** (copied), who also offered to submit another claim. Subsequently, I contacted Online Banking and requested to speak with an ********************* supervisor, and was told ********* would call us.
  April 3, 2025: Having not received a call from *********, we contacted *** Online Banking again and spoke with Escalation Supervisor, **** ******** *************). **** stated our case was transferred to ***** (Executive Client Relations, ************), assigned case number ************, and that he would call within an hour. We have since left two voice messages for ***** without a response.
  As of today, April 5, 2025, *** continues to hold our $5,500 and have not credited it to our checking account. **************** has confirmed they have still not received a request from *** to return the funds.
  
  Please note: We will have limited access to phone and email from April 6th to April 13th due to travel, and responses may be delayed during this period.
  Regards,
  
  **** & *** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my identy stole from me and I notified the bank. They got me back the money that was stolen from me. Than they locked my account without telling me and accused me of fraud. For three months I have had trouble pulling money from my account. They closed my account 5 days ago and sent me a letter. Problem is with out two weeks I can not change my social security check which i need for rent. I went all the way up the food change and talked with ******* *. who promised me she would hold the check, let me withdraw it, and close the account. I tried to call her and email her with no response. I called customer service today and they lied to me and sent back the check. I live in a apartment where rent has to be paid on time or they kick you out. Because of what they did now I face eviction. Not because I don't have the money but because they decided to close my accounts with no explaintion. I understand the close but not to explain or tell me in advance about it. *** let the people that stole my identy impersonate me when they called in and paid them. This bank has no security for you or your money. I suggest that you check into other banks before you consider going here. This whole time I have been lied to over and over when they say they were going to fix the problem. I am the victim and the bank wants to wash there hands of me.

  Business Response

  Date: 04/16/2025

  April 16, 2025
  RE: Better Business Bureau Case Number ******** ***** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank attempted to contact our client on April 8, 2025 and April 15, 2025, via phone and email, to
  discuss our research of their complaint and we have not received a response. *** welcomes the
  opportunity to discuss the clients concerns and have provided the client with our direct contact
  information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  
  I filled this out with no contact. There is no reason for talking to a bank about what they did to a customer. I will not remove these people need to see it. If you lose customers than it is how your people treat people. I have almost considered getting a lawyer and filling a lawsuit against you for the mental strain it took. I got my identity stolen. I thought this bank was good. I had a contract, they had a website, I even called them. You worked with me on the accounts to recover and to seal my accounts. But you let them call in as me and take 600 dollars. Your fraud does not catch much. Then fraud told me to talk to the bank because they did not want to talk to me. So the bank had to call and talk to them. You locked my accounts on me and I had to go into the bank. Tell them I was withdrawing. Wait for the teller to get someone to call. Get back in line and talk to a teller. Than go tell the person I was done so that they could lock them. You never told me why you locked me out of my own accounts. It would talk me a hour and a half to withdraw money. I took the whole check out so I did not have to do it more than once. Than you put a charge on my account because the money never sat in my account for *****. So now I get a fee for not hitting the monthly deposit amount. Now we will talk serious about the worse part. You company and there lies. I got a notice 5 days after you closed them. 3 days before my check hit. I get one check a month. Due to my disability I can not work. I survive on ***. Social Security Disability. So I told customer service that I needed the check to hit the account and I would change it for next month. I can not pay rent late where I live it is in the contract that we get evicted if I pay it late. Your customer service person told me there is nothing I could do and you do not want to be associated with me. Why? because I am a victim so you throw me out like trash. I said I want to talk to her boss. It took a hour but she said they would call me back in 24 to 48 hours. I do not have time for this check. When I finally talked to her she said I see what you are saying and know it takes a while to change accounts so when the money hits I will open the account so you can take it out and pay your rent on time. I said next month it would go to a new account and close it. When the day came I could not get a hold of her. Here is why. She lied straight to my face and did not look for it. She let the money go back. It takes to days for a return and two days to resend which is 4 days. I am out of time. Lucky by the ***** of God I have been here for ten years and never paid late. The landlord felt my hard ack and gave me the chance to pay it late. Now my mom is retired and sometimes I have to help with her rent. I paid 75 dollars late for me and her because of your choice not to help me. You have no compassion for people. You just want there money. You don't care about your customers. This should be public record so that everyone knows how you operate. If you lose customers because of this than that is on you. You should of actually been there for your customers. I still do not know why you locked or canceled my accounts. I went there because my family has had good things to say about you. But they are all leaving now because of how you treated me. I was a victim and you turned me into a victim. Let this post forever stay on your record so that my story gets out there and people know how you treat your customers. I got a hold of this lady on 4/16/2025. I left a voicemail but it says she ain't in till Tuesday. Lets see if she calls me back or if she wrote the response to make it seem like she was just doing her job. 

   
  Regards,
  
  ***** *******

   

   

  Business Response

  Date: 04/24/2025

  April 24, 2025
  RE: Better Business Bureau Case Number ******** ***** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 23, 2024, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/25/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/03/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access my bank account with ********************** since February. This includes transactions, statements and money transfers. Ive called numerous times and the employees say the same thing delete the app and download it again and Ive done that numerous times. And when you speak with someone through chat or social media they act as if its your phone or the app just needs to updated. Its beyond ridiculous that I havent been able to actually see whats going on with my money since the end of February. Everyone online and in reviews have been complaining about it. I hope theyre ready to resolve any disputes us customers may have from the unprofessional situation.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  RE: Better Business Bureau Case Number ******** ******* ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On April 11, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023, due directly to being critically injured in the line of duty as a law enforcement official then medical complications related to Covid 19, I became economically and financially affected. As a result, I canceled my credit cards, did a modification of my mortgage and called PNC bank whom I had a credit card with and a balance of $12,162.00. **** customer assistance program placed me in a payment program, paying $268 per month on auto payments through my bank, *** on the 1st of each month. I would pay this $268 each month til I paid back $3,900. After paying the $3,900 any balance would be forgiven in an issue of a 1099c form by PNC bank for tax purposes. September 2024 was last scheduled payment of $268 then October would be $38. This did not happen and *** continued to take $268. When I stopped payment, *** placed me in collections which now Ive been contacted by mail on 03/31/25 from a company named ***************************, claiming to be an agent of PNc bank to collect the balance in question. *** filed complaints with **** and FTC on 03/31/25 and 04/01/25. Cease and desist letters were written and will be mailed out to both PNC bank and *************************** to this alleged debt. Fraudulent claims of debt are illegal and attempts to collect and or intimidate consumers is illegal as pursuant to the Federal Fair Debt Collection Practices Acr (15 USC 1692c). Im asking for your assistance to stop PNC bank and their agent, *************************** to cease and desist communication and collection tactics as this a dispute in presenting pending with ******** online dispute resolution. Reporting false debt or attempted collection of said alleged debt is not only illegal but is unethical business practices of both of these two companies

  Business Response

  Date: 04/17/2025

  April 17, 2025
  RE: Better Business Bureau Case Number ******** *********************************
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We attempted to contact the client on April ****** and April ******. A final formal written
  response will be provided to our client no later than May *******. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied about the gas prices through their PNC Purchase Payback credit card program! They can make excuses saying third party all they want! You still advertised it! You're at fault for scamming consumers! Disgusting!

  Business Response

  Date: 04/16/2025

  April 16, 2025
  RE: Better Business Bureau Case Number ******** ********* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  Our valued customer brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our customers
  experience is a top priority. A final formal written response will be provided to our customer no later than
  June 11, 2025. To protect our customer's privacy, we cannot share further information concerning the
  details of our response. However, our customer may use their discretion in sharing our response directly
  with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my phone stolen by who I believe was a family member and having fraudulent transactions come out my account I reported it to *** then two weeks later my car windows were busted out and my purse including two bank debit cards were stolen. *** told me they would investigate told me To open another account with them took both police report numbers down for both incidents. They then lock my access to my account told me its on hold and review denied me the right to walk into a branch to retrieve any of my funds as Im working and my direct deposit are still going to that account.

  Business Response

  Date: 04/03/2025

  April 3, 2025
  RE: Better Business Bureau Case Number ******** ******* ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On March 31, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************