Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 pairs of shoes from Rogue Fitness. I ordered different sizes so I checked the return policy on their website (******************************************************) before placing the order. It is not clear on the website that I would be responsible for paying shipping in returns. It only says that the customer is responsible for shipping under the section for exchanges. When I called, they directly me to a separate page on their website that has a FAQ, but there was no way I would know there was a separate FAQ not mentioned on the return policy page. They also claimed that they treat returns and exchanges, but they mean different things by definition

  Business Response

  Date: 02/20/2025

  We apologize for any confusion regarding our return policy.
  
  We do accept returns within 30 days for items in new condition.

  We do not offer free return shipping, nor do we publish that anywhere on our site.

  You can find the full details of our return's policy in the links below:

  ******************************************************

  **********************************************************

  We appreciate your feedback on how we can improve clarity, and will pass this on. 
  
  If you need further assistance with your return, please reach out to our customer service team, and well be happy to help.

  Customer Answer

  Date: 02/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22967703
  
  I am rejecting this response because: the policy only says that the customer is responsible for shipping on exchanges on the policy page. It does not say anything about being responsible for shipping on returns. I've attached a screenshot of the section that discusses who is responsible for the return shipping cost. It is clearly labeled as "Exchanges" and does not mention returns at all. Returns and exchanges are different things.
  
  Regards,
  
  ***** ***********

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Rogue fitness for several items including shoes and a weight lifting belt. The belt was too small and the shoes did not fit well. I took the shoes to the gym and tried them on. I wore them for a total of 2-3 minutes walking in them. I called and asked for a return authorization and see if I could get free shipping on an exchange. I was told I would have to pay shipping to return the items. I had already paid to have items shipped to me. I was unhappy about that so I said instead of an exchange I want a full refund and I will gladly pay return shipping. I took the items to *** and shipped them. Several days later I received an email stating the shoes were "worn" and could not be accepted as a return. This company has been rude when calling and dealing with this matter. I asked for a refund to the card that was used. I then received a different weight lifting belt. The belt is in the original plastic and has not been worn. I am afraid to return and not get my $ or the item as I did with the shoes.

  Business Response

  Date: 12/20/2024

  ****,

  Thank you for reaching out to express your concerns regarding your recent experience with Rogue Fitness. We appreciate your business and the opportunity to address your concerns.

  After reviewing your returned items and your correspondence, we would like to provide clarity regarding the situation:

  Shoes Return:
  Upon receiving the returned shoes, our quality control team inspected them and found that they were not in new condition. As shown in the attached photos, the shoes exhibited visible signs of wear both inside and outside. Per our Returns Policy (available at ********************************************************************), items must be returned in new, unused condition with original packaging to qualify for a refund. Unfortunately, due to the condition of the shoes, we could not process the return.

  Weightlifting Belt Exchange:
  We also understand that you were sent a replacement weightlifting belt. We assure you that if the belt remains unused and in its original packaging, you can return it in compliance with our returns policy. While we do not cover return shipping costs, a refund can be processed upon receipt and inspection of the item.

  We apologize if our communication during this process came across as rude. That is never our intention, and we aim to provide excellent customer service. We will review our team's interactions with you to ensure we continuously improve our approach.
  If you have any further questions or wish to discuss this matter in more detail, please don't hesitate to contact us directly at *********************************************************.

  Thank you for your understanding,

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase totaling $4300. Items came in 24 separate packagesmost heavy, which is good as Rogue builds amazingly sturdy equipment. 1 of my items (crossmember nameplate) came with both legs protruding completely through the box due in part to insufficient packaging material for the ************** given. Black powder coat finish was damaged and metal itself scraped. Other item was a well packed skinny pull up bar that once unpackaged, contained warped end mounting plates on both ends. The metal at the ends of this pull up is extremely thick. The warpage is caused from excessive heat during the welding process and IS avoidable. Bar cannot be mounted properly to the mating surface and if attempted as suggested by **** T at Rogue Fitness (customer service phone representative), an unsafe condition would present itself due to a now reduced structural integrityas *** (customer service phone representativewho was great by the way) brought up. I called in to see if maybe an exchange for a crossmember vs that of the pull up bar was an option as I was fairly certain based an my experience and the reading of a review (with photos) where someone had the same issue.would result in another inferior bar sent. I also explored the idea of maybe a credit for the damage to the crossmember nameplate. **** T and I proceeded with an exchange of emails that resulted in my deciding to move forward with the replacement of both items. That was on Nov. 13th. Later that day I placed a separate order and that order shipped the very next day, to arrive 11/19. Ive called in as well as emailed multiple times to inquire about my replacement order having not been shipped. Im left feeling that the delay is retaliatory due to me not accepting their less than reasonable credit offer AND/OR Im being backburned due to no new money, which is costing them. Regardless, I have paid my money and deserve to be made whole in an EXPEDITED manner. This delay prompts complaint.

  Business Response

  Date: 11/26/2024

  *****,

  We apologize for the poor experience of receiving items with shipping damage and the shipping delay on the replacement items.

  The replacement nameplate, pullup bar, and hardware all shipped on 11/20 and show out for delivery now.

  *************************************************************************************************

  Please let us know if you experience any further issues in receiving these items, or if you have any other questions.

  Thanks,

  Customer Answer

  Date: 12/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  **************

  ********, ***** 22575037

  70082363

  Dec 6, 2024 11:00 AM

  1

  
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Monster Lite rack on 11/2, and requested a Natural/Textured black color package based on website renderings. I reached out to Customer Service before I placed the order and was told it was no problem. I took the day off to receive the shipment as it was supposed to be 13 items. Only 12 showed up, the missing item being the hardware to assemble everything. I started opening boxes the next morning and found that A.) The parts I had ordered in textured black were actually gloss black. B.) The natural finish uprights look NOTHING like the rendering online. C.) Every piece of 3x3 tube was damaged. When I reached out to CS I was initally cut off from a chat, then had to follow up with call and e-mail, and was told my order was unclear and the color and shipping damage was within Rogue standards. After days of e-mail exchange was finally able to get them to submit to a replacement. I was clear through the whole e-mail chain that I was going to be traveling and that shipping windows were tight.My replacement items sat packed but unshipped for days after I was told they would go out ASAP. Surprise....delivery day is the first day ill be gone. When I reached back out to CS their response was to have the shipment returned to them. So at this point I have payed in full for this rack, but have less than half of it in my hands. There were multiple errors on Rogue's part, but they are trying to make it out as my problem.

  Business Response

  Date: 11/26/2024

  ******,
  
  Apologies for the issues.
  
  Per our email correspondence, we've agreed to ship you new rack components in Charcoal Gray.
  
  This shipment was loaded on a trailer today and is en route to you now via RL carriers under this tracking number: *********

  **************************************************************************************************
  Thanks,

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a barbell from Rogue for about $350. It arrived defective. I have been working with their customer service to resolve the issue. I had a phone call with them. I sent them pictures of the defect. I later sent them videos of the defect. I measured the specifications of the item for them. Now, they are asking me to send them photos of me measuring the specifications. I feel like I am being asked to do their job. The item is defective, and I just want them to help me return the item at this point. It is a big item, so I need them to provide me with a shipping tube.I just want them to mail me a shipping tube to return the barbell and provide me with a prepaid shipping label for *** pickup from my house along with a refund for the defective item. The refund amount should be $350.00 plus tax to the original payment method.

  Business Response

  Date: 10/16/2024

  ****,

  We apologize for the issue with your barbell.

  It looks like we received the requested measurements from you and were able to confirm one sleeve was out of spec.

  As discussed and agreed upon via email, replacement sleeves are shipping out to you today.

  Thanks,

  Customer Answer

  Date: 10/16/2024

  Thank you for your help. Rogue agreed to send me new sleeves (i.e. the defective part). I hope the new sleeves arrive soon without defect and they are easy to replace. 

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a barbell from Rogue Fitness, attracted by their advertised “lifetime warranty” and “30-day return policy.” Unfortunately, my experience has been far from satisfactory. Within three weeks of receiving the barbell, I discovered a deep scratch on the coating. Concerned about the durability and overall quality, I reached out to Rogue Fitness to request a return and refund under their stated policies. However, after a week of back-and-forth communication, they refused to honor both their 30-day return window and their lifetime warranty. I’m disappointed with both the product’s quality and the lack of responsiveness from customer service. They do not stand by their warranty or return policy, which is frustrating as a customer who trusted their promises. In my experience, the barbell’s coating was of poor quality, and the company was unhelpful in resolving the issue. I hope this helps others make a more informed decision.

  Business Response

  Date: 10/14/2024

  ******,

  As mentioned via email, we stand by both, the lifetime warranty and our 30 day return policy.

  Your bar falls under our Barbell Lifetime Warranty and we stand by that warranty. It is still in effect.

  You mentioned you noticed the damage in the photos provided within 3 weeks of owning and using the product.

  The warranty does not cover damage to the product. 

  You can find the full details of your lifetime warranty here: ****************

  Lifetime Warranty
  Rogue fitness will warranty this product from defects in material, functionality and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for so long as the original purchaser owns the product, and is non-transferable. Warranty does not apply to barbells that need maintenance.*

  * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Rogue product with which a customer is not satisfied will be reviewed on a case-by-case basis.

  As mentioned in our emails, we are here for support if ever needed. You have a fully functional barbell that is warrantied for life.

  Unfortunately, we are not able to accept returns for used products. Our 30 day return policy is extended to items in new, unused condition within 30 days of delivery.  Our full return policy can be viewed here: ****************

  Thanks,

   

  Customer Answer

  Date: 10/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because I am eligible under both their warranty and return policy as stated. There was clearly a defect in workmanship with photographic evidence. They say the bar is “used” because of the defect!!!! I’m trying to return 3 weeks after it arrived!

  There is a reason why these guys have the worst bbb rating you can get. They simply do not abide by their stated policies. They either need to own up to their warranty/return policy or state on their website that all sales are final. The “lifetime warranty,” simply does not exist. 
  

  this practice not only hurts their reputation, but also hurts any other small business that wants to promise a warranty and abide by it. When companies like Rogue screw over customers in things like this, it erodes trust in other honest businesses. Customers are then left only wanting to do business with larger corporations with a reputation of honoring return policies (Walmart, Amazon, etc). It’s a shame. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a return on a defective product but was refused. The business went ahead to sent a partial replacement without giving me the option to return.

  Business Response

  Date: 09/24/2024

  A pre-paid electronic return label was issued for this product on 9/20/24.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rogue infinity dip bar and also a wall mount for the dip bars which are recommended by the website itself as compatible, after receiving the mount and not receiving the dip bars I had to file a complaint with the company to receive the item. Now that I have both items I put them together and they are incompatible. They want me to put in all the leg work to return something that was supposed to be a simple delivery. They offered to exchange the item for the correct one but they will not refund the difference in cost.

  Business Response

  Date: 09/10/2024

  
  Rogue Fitness <*******************************>
  Mon, Sep 9, 3:19 PM (17 hours ago)
  to Better
  
  Better,
  
  Your request Ticket ID ********* has been received.
  
  You can expect to receive a reply within 1-2 days.
  
  In the meantime, you can find answers to our most common questions here: *************************************************
  
  Thanks,
  Rogue Team
  
  To add additional comments, reply to this email.

  Business Response

  Date: 10/21/2024

  ***********,

  We apologize for the issues with your delivery and order.

  It does look like we shipped the compatible product on 9/3 and covered the upgrade cost for the issues.

  This shows delivered on 9/5.

  *************************************************************************************************

  Please let us know if anything else is needed.

  Customer Answer

  Date: 10/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *********** *******

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased what’s referred to as an “Ohio Bar” from rogue fitness. This bar costs over $300 and is coated with a black finish. After only owning the bar for a week, I started seeing rusting and pitting in the smoothe metal finish. After two more weeks it was fully rusting to the point where it scratches the skin. I reached out to Rogue Fitness demanding my money back and they told me that even though this bar is almost $400 that rusting is normal and happens very quickly. Of course they don’t advertise this and won’t give me a refund. I’ve attached the email conversation where they admit that their product is faulty.

  Business Response

  Date: 08/13/2024

  Thank you for providing those photos. We're happy to address these concerns and answer any questions.
  
  The black oxide bar that you have is very different from a plated bar like zinc or chrome, or a spray coated Cerakote finish.
  
  The black oxide process is a chemical conversion coating, which leaves the surface of the shaft and sleeves in a different chemical state - black iron oxide.
  
  We offer an Ohio Bar variant with the black oxide process because it allows the user to experience the full feel of the knurl. There is no layer of plating between the knurl and the user's hands, allowing for a slightly more enhanced feel and grip.
  
  This the same reason why some lifters prefer to lift with bare steel bars. A black oxide bar provides this same benefit while also providing mild corrosion resistance.
  
  What you are seeing is normal. Because there is no plating over the steel the bar will oxidize.
  
  This version of the Ohio Bar requires regular maintenance and the bar will develop a patina overtime.
  
  You can view the resistance on the oxidation rate scale here: ***************************************************
  
  You can clean this up with a nylon bristle brush and 3:1 oil. We have a maintenance guide setup here: ************************************************************
  
  Please let us know if you have any other questions or concerns.
  
  Thanks,
  

  Customer Answer

  Date: 08/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22052902
  
  I am rejecting this response because: the photos I submitted of rusting and pitting of an expensive piece of equipment were taken about a month after receiving delivery of the equipment. The companys response is that this is normal? This is not normal and if it was there should be a huge warning label informing anyone that purchases this that the quality will not last longer than 31 days and that buyers should beware. 

  I want either a cash refund or $1,000 in website credits from rogue fitness to resolve this. 

  
  Regards,
  
  ***********************

  Business Response

  Date: 08/13/2024

  *****,

  We apologize if there is any confusion.

  It is normal for steel with a black oxide treatment to oxidize very similarly to what bare steel does.

  We offer this same barbell in Cerakote and Black Zinc finish options have a much higher oxidation resistance. You would not be experiencing any oxidation with either of these finishes. 

  The black oxide option is for those who want the feel of bare steel and do not mind maintaining their barbell.

  This bar will develop a patina over time (by design) and will last a lifetime. 

  Customer Answer

  Date: 08/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22052902
  
  I am rejecting this response because: this company is trying to say that a piece of metal equipment (a barbell) is supposed to be rusted by design. This is absurd. The barbell is an expensive piece of equipment and was already rusting when it was delivered to my home. Within 30 days the black metal finish was pitting to the point you can catch a fingernail on it and their response is to use oil. If they expect that their product will pit and rust and be nasty then they should advertise in bold letters This product is a defective piece of junk. 
  

  I will accept one of two settlements from the company:

  1) a full cash refund, or

  2) a $1,000 online gift certificate to their website for the headache this has caused me. 
  

  To use the amount of oil needed to even slow the amount of rust would render the barbell useless as it becomes so slippery from oil. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/23/2024

  *****,

  We apologize if there is any confusion.

  It is normal for steel with a black oxide treatment to oxidize very similarly to what bare steel does.

  Barbells have been made as bare steel or black oxide for over a century, and for some users these are still the barbells of choice due to not having any plating between the knurl and your hand.

  These barbells are absolutely designed to develop patina over time. 

  That being said, this isn't the best choice for everyone. That is why we offer this same barbell in multiple other finishes that have a much higher oxidation resistance and do not require this maintenance.

  This is listed on the product page along with other verbiage and charts showing the very low oxidation resistance in comparison to the other finishes offered.

  Customer Answer

  Date: 08/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22052902
  
  I am rejecting this response because: Ive said this several times now. I reject the business response. I reject the business response. I reject the business response.

  This company lies on their website saying they are selling a quality product that lasts when it doesnt. Their excuse is that I can just put oil on the bar. The bar is pitting and rusting very badly after only owning it for 30 days. 

  
  Regards,
  
  ***********************

  Business Response

  Date: 08/23/2024

  All of the customer's complaints have been addressed in the previous two responses.

  The complaints the customer has provided are all descriptive of what the product is and exactly how the product is displayed and advertised on the website.

  This specific finish option was not a good match for this customer, but this product has been well used and this is outside of any return period.

  There is nothing new we are able to offer to meet a resolution the customer would be satisfied with.

  His requested actions are unreasonable.

  Please advise.

  Thanks,

  Talor

  Business Response

  Date: 08/23/2024

  *****,

  Thanks for the quick reply.

  Here is a link to the product page that this bar was purchased from: **********************************************************************************

  You can view everything in the above link, but here is an excerpt and multiple screenshots relevant to the customer's complaints that his relatively new barbell is rusting.

  Black oxide, the original finish of the Ohio Bar, pays homage to the old school iron game. With this treatment process, the knurl is left exactly how we machined it, providing a great feel that cannot be achieved with other finishes. Unlike other finishes, the black oxide treatment does not add a coating layer between your hand and the knurl, allowing you to experience the true feel of the knurl. Over time, and with some care, this bar will develop a patina providing an antique look and a bar that will last a lifetime.
  Please note: Black Oxide has a much lower oxidation resistance than other finishes and requires regular maintenance. For higher oxidation resistance and less maintenance, consider the Black Zinc, E-Coat, and Cerakote finish options of the Ohio Bar.

  We offer a 30 day return window for items in new condition. Our full return policy can be found here: ******************************************************

  This barbell was purchased on 6/8/2024. The customer first contacted us outside for the 30 day return window and after the barbell had been used for weeks.

  We make our best effort to make accommodations wherever possible, but there is nothing further we are able to offer in this case.

  Please advise if anything else is needed.

  Thanks,

  Talor

   

  Customer Answer

  Date: 08/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22052902
  
  I am rejecting this response because: the business states that this product is not a good match for me. This doesnt make sense. I am a customer that wants to put weight plates on a barbell. How is this not a good fit for me? 
  

  The company has failed to warn customers that this product will rust and pit almost instantly upon siligery after they spent several hundred dollars on the product. 
  
  If they are saying that the black finish is known to rust and pit after 30 days then they should have a huge warning to inform customers that they should not purchase this product. Rogue Fitness has a reputation for making quality products and this is not a quality product. 
  
  I will accept a full cash refund, a new stainless steel 45lb barbell, or $1,000 gift card to rogue fitness online store to settle this matter.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  spent 62$ on a product from them, received a defective product and they refused to replace it, and would only accept a return if i paid a large return shipping fee.

  Customer Answer

  Date: 07/29/2024

  i purchased barbell collars from rogue for a total of $62.72

  Business Response

  Date: 08/13/2024

  ********,

  We're sorry to hear you are not satisfied with your barbell collars.

  We understand the barbell collars will fit on your barbell, but are more difficult to close than expected.

  All of our barbell collars are designed to be used with barbells made to Olympic spec, which includes the sleeve does not exceed 50.00mm at any point.

  We are happy to look into this further, but we would need to know the exact diameter of your barbell sleeves in order to do so.

  All of our barbell collars are designed to be used with barbells made to Olympic spec, which includes the sleeve does not exceed 50.00mm at any point.

  Often times imported barbells are made with looser tolerances and we can't guarantee our collars or plates to fit any barbells that are not made to the Olympic spec listed above.

  We are happy to review further if a measurement is provided.

  Thanks,