Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 405 Customer Reviews
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Review fromOstennia P
Date: 04/24/2025
1 starOstennia P
Date: 04/24/2025
My mortgage was transferred to m &t and I am not happy with them. I have not received a statement for three months from them. I even set up automatic payments and they told me that the information was wrong, even though it was correct. It's funny how my house payment went to 1040 a month from 800. I am going to transfer my mortgage to a lender that is in my city and state. Beware when the weather is bad and the mail is slow they will charge a late fee. I don't recommend this company.
M&T Bank
Date: 04/25/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromNicole T
Date: 04/05/2025
1 starNicole T
Date: 04/05/2025
This company is deplorable. Last week i transferred money from one of my accounts to another one of my accounts, which is supposed to go in right away, and the teller at the ******* **** *** **** M&T branch in Seymour CT on Bank ST did not transfer it correctly. I went to go pay a very large vet bill and was not able to because the money never transferred. Upon realizing this i called the bank and spoke to the manager Allison, who told me she was to busy to help me and would call me back. However, busy or not, i needed my transfer fixed so i went to the bank where she continued to be rude, made me wait outside in the middle of the grocery store (the bank location is in a store) even though they had empy offices. As a customer, i should have been sat in one of those offices while Allison fixed the issue her teller made. It was not until after i called the M&T call center and spoke to a manager there and he called the bank location that Allison fixed the issue. This was after i waited for 25 minutes, so she had an adequate amount of time to help me, she just chose not to. After the manager of the call center called her, she came out from hiding in her office, to tell me that i was making a scene and she did not appreciate it. However, there was no scene made, which can be verified by viewing the cameras for thar day Flash forward to friday and ******* issued me a cashiers check, and took the funds from a different persons account. When i went back to correct it, because i'm honest, she told me it was my fault for putting a wrong account number, however u did not fill out the withdrawal slip, she did, which can also be confirmed by viewing cameras. She later called to tell me $1400 of mine would be on hold while she fixed the error SHE made. Why does the customer have to pay for your employees careless mistakes? I will ne bringing this even higher up as far as i can because its disgusting business practice.M&T Bank
Date: 04/07/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.Review fromDavid D
Date: 04/01/2025
1 starDavid D
Date: 04/01/2025
Please pray to God that this company never gets your mortgage. They steal the money that is meant for your Contractor, and play games about trying to pay them. They are extremely unprofessional, and will hang up on your Contractors when they are trying to get information.M&T Bank
Date: 04/03/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromMatthew G
Date: 04/01/2025
1 starMatthew G
Date: 04/01/2025
Are constantly telling us different things about our mortgage loan. They are constantly trying to make us go into default and cannot get anyone to explain anything to us. Constantly having to fight our own mortgage company is not right.M&T Bank
Date: 04/02/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromLouie L
Date: 03/31/2025
1 starLouie L
Date: 03/31/2025
Upon purchasing a travel trailer, the finance dept at dealer was able to get my trailer financed through M&T bank. This decision was unfortunate through multiple reasons . I set up automatic payments to avoid missing payments. This was the first mistake. I made a large payment to get ahead of the loan. Well the system decided it wasn’t in the banks best interests to lose interest on the loan so it halted automatic payments without notifying me. When I notice the payments were halted, I contacted customer service to get to the bottom of this situation. Upon receiving updated information, I decided to make another large payment. Unfortunately this amount went solely to interest because I was behind on the schedule interest due to the fact that the system halted payments without my authorization. M&T banking system is designed to screw customers which are trying to get ahead of the loan. The customer service representative notified me that it’s normal practice to screw their customers. They’ve been doing it for over 150 years according to the representative.M&T Bank
Date: 04/01/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromEny G
Date: 03/27/2025
1 starEny G
Date: 03/27/2025
I have had more than 3 instances where I’ve tried to make purchases my card declines, my account gets locked or I need to to wait over 10 minutes for verification codes to get sent to my email. I’ve had my son stranded, my dogs running around the vet because my vet needs to get paid and me waiting for the rep to help unlock my account for no reason at all because I can’t use my card. It’s ridiculous and not necessary. Very frustrating and unnecessary ways of verifying information. Usually over less than $100 transactions or ***** paymentsM&T Bank
Date: 04/01/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromJera D
Date: 03/26/2025
1 starJera D
Date: 03/26/2025
Ridiculous place. Every time I call the person I talk to tells me something completely different every time even after reading the notes left by previous people. Never know what the truth is and feel like I’ve been lied to about my mortgage loan and have been screwed over constantlyM&T Bank
Date: 03/28/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromRyan B
Date: 03/26/2025
1 starRyan B
Date: 03/26/2025
I purchased a boat, and was given over to M&T bank to handle my loan. YOU CANNOT DO AUTO PAY FOR A LOAN IF YOU DONT HAVE A CHECKING/SAVINGS ACCOUNT OPEN WITH THEM?? Thats asinine. This wack *** bank will never get me to open a checking account so guess i will just manually pay every month. GARBAGE COMPANY. ***** if youre reading this, do NOT bail out this bank when they inevitably go bankrupt.M&T Bank
Date: 03/28/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromChristine L
Date: 03/25/2025
1 starChristine L
Date: 03/25/2025
My mortgage was transferred to them since Feb 4, and it has been a nightmare working with them. I called end of February because online it was showing I did not make a payment since Jan. The rep told me they havent received all documents from the previous servicer. I was told to call back in 10 days. I call back way past 10 days, to be told they still havent received all my documents, and to just make a payment. I call back today, to be informed they see I made Jan and Feb payments to the previous servicer. Now the money magically appeared. I cant wait to get my mortgage transferred to another servicer that has provided the upmost customer service, helping me through this nightmare.M&T Bank
Date: 03/27/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromJa H
Date: 03/24/2025
1 starJa H
Date: 03/24/2025
My mortgage was sold to this company all they do is be extremely rude, lie, and give you the run around. Wish my loan was never sold to this unprofessional company!M&T Bank
Date: 03/25/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.
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