Complaints

This profile includes complaints for ABC Supply Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ABC Supply Co.

  One ABC Parkway Beloit, WI 53511-4466

  
• 

  ABC Supply Co.

  518 Kraft Rd Dothan, AL 36303-5738

• 

  ABC Supply Co.

  2170 Main St Mobile, AL 36617-1526

• 

  ABC Supply Co.

  57 Depot USA Dr Oxford, AL 36203-1307

• 

  ABC Supply Co., Inc.

  2501 Commerce Dr Jonesboro, AR 72401-9161

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently we discovered multiple wrong charges from ABC supply, to which they refunded us some of the recent ones. However, we discovered more past purchases that don't belong to us but are unable to get a refund due to them being old. This is an error on ABC supply part that keeps repeating and it cost us a lot of time to fix. Attached are the paid invoices that we found don't belong to us, in particular the one ship to *******, any help would be greatly appreciated, thank you.

  

  Business Response

  Date: 04/18/2023

  From the branch manager:

  I know there have been mix *** between this account and another with a similar name. These are so far back though, there is no way we can remember what took place. As far as we know this was already resolved. All other issues that have come up on these accounts have been resolved. Im not sure why they are mentioning some invoices that are 3 years old.
  
  I am more than happy to help in any way to resolve this.

   

  

  Business Response

  Date: 04/18/2023

  From the branch manager:

  I know there have been mix *** between this account and another with a similar name. These are so far back though, there is no way we can remember what took place. As far as we know this was already resolved. All other issues that have come up on these accounts have been resolved. Im not sure why they are mentioning some invoices that are 3 years old.
  
  I am more than happy to help in any way to resolve this.

   

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  This is a mess up on *** part continuously in the past and not on **. We found more invoices which were not our purchases, and request a refund for these invoices. We don't have any staff name *************** 
  
  Regards,

  Acc Dept. 
  
  

  

  Business Response

  Date: 04/19/2023

  The branch manager has asked that you contact him - all credits for invoice disputes reside at the branch to resolve.  As noted, the branch manager had indicated that he believed all these issues had been resolved. If you are looking for additional credits on invoices over 3 years old - it is difficult to do as a business.

  *******************
  Branch Manager | ABC Supply Co. Inc.
  **************************************************************
  Office: ************* | Cell: **************

   

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I already contacted twice, first time the manager was not available, second time, manager was in a meeting so I asked for a call back, but didn't receive the call back.

  The result that had been resolved were recent invoices when we first discovered the wrong charges. That's how we go back to the old invoices to find no job-site one that doesn't belong to us. 

  
  Regards,
  

  Acc dept. 

  Cell phone: ************

   

   

  Customer Answer

  Date: 05/25/2023

  There is currently no further follow up on this issue. 

  

  Business Response

  Date: 05/25/2023

  There is not a way for the company to investigate a situation that is over 3 years old.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  Dear ***,
  
  The other invoices that we posted prior for this complaint has no name, but one invoice has the name *******. *** has refunded ** the recent amount with ******* name on it but not this one since they said this one is old. Whoever *******, he's not part of our staff. You can investigate the name on the invoice. 
  
  Regards,
  Accounting Dep. 
  Phoenix Roofing Inc.
  TEL. ************
  FAX. ************
  

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are building a house and ordered windows for our new build in November 2021. We have used a contractor for some things, but have also been very hands on with the build.When I met with ********************* at the *** store in **********, ** in the summer of 2021 at his office, I specifically told him I did not want grids in the windows because we have a lake view. He told me that he would make the adjustment on the final order.The windows did not arrive until the end of February 2022. When we opened the boxes, the windows had grids in them. Additionally, we were missing several windows and screens. I talked to **** again and he told me the windows were ordered based on the house plans. I reminded him of our conversation and he told me he did not remember it. We compromised to split the cost three ways (***, the contractor, and us) of replacing the windows for the back of the house. It took 2 more months for **** to get the order right. I contacted the corporate office, but no one ever returned my call.When the new order arrived in August or September 2022, a dining room window was tempered (as if it was for a bathroom). I contacted the contractor who told me he would notify ****. I did not receive a response from the contractor so I contacted **** directly. He did not respond to me until October 19, 2022, when he told me he ordered a new window sash. As of today, I still have not received the sash or a response from the company. I have also not received all of the screens for the windows.*** has stated they work directly with contractors, however, we are the owner/builder of the house and only use our contractor for a few things. Regardless, I am the paying customer and did not get what I paid for after nearly a year and a half. This is unacceptable customer service.I reached out to corporate again and did not receive a response. I am only asking for what I paid for, the correct windows and screens.

  

  Business Response

  Date: 01/19/2023

  **** has been in contact with customer via email. The window screens have been reordered as promised.

  Customer Answer

  Date: 01/19/2023

  They said the screens have been ordered, but they do not mention the window sash. I have been told before things were ordered, only to find out months later they were not. We will see if he comes through this time.

  Customer Answer

  Date: 02/24/2023

  I received an email and was told the window that was supposed to be here last week will not be in until April 4. This is how it has been for this entire process. Supposedly the window was order last October, but then after my complaint **** told me he ordered it again. So honestly I have no idea when it was ordered. Also have not received an update on my screens.

  

  Business Response

  Date: 02/28/2023

  ******************* (Branch manager) emailed the consumer yesterday (2/27) that the screens and window would be in on March 14 - see below:

  I am sorry for this delay . ******** sent me a new updated ship date is 3/14 which is 2 weeks as soon as they hit the dock door you will be my first call . 

   

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not believe the delivery will be made on 3/14 because of all the past issues. I would like this ticket to retain open until I actually receive the items. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 04/06/2023

  We finally received the correct window and some of the screens. But there are some missing and others that were the wrong size. I am so over dealing with this company.

  

  Business Response

  Date: 04/11/2023

  We are happy to work with your contractor to fix any issues with sizing of the screens.  The screens were ordered as specified so not sure how the manufacturer shipped us the wrong size.

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  I would like for them to send a sales rep to look at the what is missing. 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 04/12/2023

  Please work with your contractor on this. We are a "wholesale distributor" and sell to professional contractors - so working with your contractor to get this sorted out is the best option.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The problem clearly lies with the distributor continuing to get the order wrong. I dont see why someone cannot come out and see for themselves what the issue is with the screens. It is customer service both the the contractor and the customer. I paid for a service and have yet to receive what I paid for. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed this order a3 months ago thru abc supply located on East Washington st. They took $30 k promising it will be delivered in 6-8 weeks. They changed the delivery time to December 23rd. They now changed it to January. We need to move into the house but we cant because we took existing windows thinking they we would install them in 8 weeks. Kitchen and appliances cant be delivered because the home is not secured. We are in very difficult situation because of this.

  Customer Answer

  Date: 12/28/2022

  I have ordered windows from

  abc supply who is authorized dealer for ***************. 
  thabks 

  Customer Answer

  Date: 12/29/2022

  Windows were purchased from abc supply which is authorized dealer for *******. 

  

  Business Response

  Date: 01/03/2023

  From the manager of the Little Rock store:  I just got off the phone with ***********************. His home had a significant fire and he is repairing/remodeling it. When he approached us about ordering windows, he wanted Wincore and asked what their lead time was. We called Wincore with him standing at the counter and were told it was currently 3 weeks. We warned him that we have had problems with longer lead times from Wincore but he wanted to order them anyway. He pulled the old windows out of the house 2 weeks later expecting the new windows to arrive at 3 weeks, which they did not. Over the course of the next 2 months,we both have called Wincore and the widows still are not here.  They are currently in shipping and should be here soon.  He also never covered up the holes and has had problems with the drywall, homeless people stealing *************. I explained to him that most builders right now are covering up the window holes with plywood and he should consider doing that. I also told him we would find out exactly when the windows will be here and would let him know. He told me he intended for his BBB complaint to be against Wincore, not **** Please let me know if you need any more information. Thanks.

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022 we placed an order with ***** at ABC supply for our new construction windows. I have proof of follow up with ***** to ensure the order was placed at that time. We subsequently followed up on several occasions to check on status of our order and was told it would be delivered in July. When our windows did not show up in July, we were told the vendor would not return their calls. However, when I called the vendor directly I had no problems getting through and was also able to find out that *** did not place the order in February as requested but it had been placed in May. Long story short we did not receive our windows until October of 2022. ABC supply continued to lie to us about when they placed the order and even manually manipulated a document as proof to further support their lie. They continued to tell us it was the window vendor that was the problem. This 2 1/2 month delay in placing the order cost us over 10k in carrying costs for our storage and housing. We are seeking a reduction in our invoice to help offset our carrying costs that resulted from their miss and attempted cover up on placing our order as requested.PO#********

  

  Business Response

  Date: 01/03/2023

  To address you issue, we will need the location of the store that you purchased from.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  here is the address for the business as requested:

  abc supply. **********************************.  *****, ** 75702
  [Please type your response here.]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/06/2023

  From our branch manager: The delay in ordering was due to the homeowner/contractor changing sizes and not being 100% on what was needed exactly. 
  We did have a bit of extra delay with the ordering due to lack of communication from the homeowner to contractor to ***** and we recognized that, so in turn we decided to help this customer out. We agreed late last week to give them all of their windows at cost. Those PCR's are being done now and then they will owe the new total.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I disagree with your response. We finalized and confirmed the order on 2/18/22 and there were no further changes from that point.  This is also the day we told him to place the order.  So if i had no changes and requested the order on 2/18, why was it not placed to Showcase until 5/4/22?  That is a 2 1/2 month delay that had a huge impact to us.  What is worse is that your sales man lied to us and attempted to manipulate documents to continue his lie that the order was placed in February when we requested it. See attached, you can see in bold where the order date was manipulated to be 2/15/22 however please call Showcase and they will tell you exactly the date they received the order.  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/12/2023

  ABC sold you the windows at cost - that is all we can do.

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase of cabinets for our laundry room. Our handy man measured & installed them. Item#**MISO0506, Hanover white base SB42 $31.04 plus tax did not fit, also Item #**MISO0507 White F630 filler $78.54 plus tax for a total refund due back to us is $545.25. We paid H3339333335**39313831H in full on 9/11/2022 in the amount of $3,231.05. There sales REP. #is ***H as stated on the invoice. Order # ********, order date on invoice 8/31/2022. *** # ***, ***************************************************************************, phone # **************. We have been extremely kind and patient but to no avail. I was told the manager thought the owner took care of our refund and then was told the owner thought the manager took care of our refund. I believe that we have been patient long enough. It is now going on 3 months and we are patient no more.

  

  Business Response

  Date: 01/12/2023

  The customer signed off on a kitchen design that they wanted.  The cabinets were ordered and delivered.  The customers contactor installed the cabinets.  The customer decided they didnt like how the cabinets were and wanted to take one off.  Therefore the cabinet is not returnable.  We sent in and issued a credit for the part that was re-usable that they will be receiving.  ABC supply ordered the material as requested by the customer in which the customer decided they didnt like.  Material is non-returnable after installed and removed from original packaging.  We were able to find a home for some non-returnable items and issued a credit for those.
  
  The numbers do not match.$31.24 plus $78.54 = $109.58 plus tax in which they were refunded.

  Let us know if you have not received this refund.

   

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refused to honor it's return policy. We purchased $4,529.00 worth of siding from *** and our contractor quit on us and so we called to make sure they would honor their return policy, spoke with *****, and they said yes of course, we had to take a half day at our jobs and a full day packing all the materials to return them and drove an hour there and when we got there a guy named ********************* said he would not except our return because the boxes got wet even though they were brand new unopened boxes of siding.

  

  Business Response

  Date: 09/14/2022

  Our return policy clearly states the product must be returned: within 30 days; in resaleable condition; in original boxes (undamaged) - this return did not meet either of these criteria.  We cannot accept a return of materials that we are unable to resell - photos are attached. Return Policy - ABC Supply see link on our website.  

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   

  The response provided is completely inaccurate. 

  #1 We called and spoke with the manager "*****" that was clarified with the office manager (*********************) when we arrived too.

   We had called and asked if the return would be excepted and discussed the purchase date and condition of the boxes being wet and we were told they would absolutely honor the return. So we took a day off work to load our truck and drive 2 hours to the location to return the siding when the location manager ********************* came out and interrupted the workers from unloading the materials saying that he would not honor the return because the brand new unopened boxes of siding were wet and I explained they were wet when we purchased them and obliviously siding is waterproof and all the materials were completely brand new and in the same condition as we had received them. He proceeded to tell me that he didn't care and it would be a hassle for him to get new boxes to resell them and to go down the street to a siding shop where I could easily **** them. 

  He then instructed the workers to wrap the siding with the plastic they use for selling siding without boxes and to put it back in the truck. 

   

   

   

   
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/06/21 I was at ABC Supply, ******************************************, to pick up slate tiles I had ordered.As the forklift was loading my pickup truck the driver ran into the back of my tailgate and caused damage,The tailgate was creased along the top which was immediately acknowledged by the forklift operator. The store manager ***** *************) inspected the damage and told me they would take care of the damage and someone would be in touch with me. I provided him with all my necessary information. No insurance person ever contacted me from the company. I personally visited ***** 3 times at the store within the next 3 months and each time he told me he would "go call them right now". Needless to say I was never contacted. I had the tailgate through my insurance company totaling $2180.40. I had to pay the $1000.00 deductible. My vehicle that was damaged is a 2020 *************** Wagon that had NO damage prior to this event.I was assured the company (ABC Supply) would make it right and pay for the damages. I made several attempts to handle this matter with the store manager with no success.I would like ABC supply to reimburse me the $1000.00 I paid to have my vehicle fixed that they damaged.

  

  Business Response

  Date: 06/06/2022

  We were made aware of this situation in late March. At that time, we learned that he filed his claim through his insurance carrier,Farmers. We spoke with Farmers and are currently waiting for the subrogation demand from Farmers. Once it is received, we will work out the settlement with Farmers and they will reimburse Mr. ******** for his deductible.

  
  Thanks,
  *********************************
  Risk Management
  Liability Claims Manager, ABC Supply and L&W Supply
  One ********
  ******, ** 53511

  Customer Answer

  Date: 06/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I am pleased to hear that a settlement is being negotiated to refund my deductible.  I would like it noted however that the only reason the liability manager, *********************************, did not hear about the damage to my truck till late March was because of the failure by the store manager to report the incident.  It was only because my insurance company reached out to them that they were made aware of this problem.  I have been extremely inconvenienced by their lack of action in this matter that was completely their fault.  I do hope this is the last correspondence needed to resolve this issue.  Thank you for your assistance and timely handling in my complaint.
  
  Regards,
  
  *******************************