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Business Profile

Mobile Phone Service

Metro by T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro by T-Mobile has 879 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 549 Customer Reviews

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    Review Details

    • Mitchell A

      Date: 04/26/2025

      This place is a rip off with an attitude they advertised $25 sign up free phone was first month bill of 50 dollars should have been no more than $85 out the door with taxes I spent $150 out the door with taxes and so-called other fees that they did not want to show me or give me a receipt for I need a phone fast that day so I paid it but I will be leaving their service next month they allow their in-store employees to rip people off

    • Rebecca R

      Date: 04/23/2025

      Contacted T-Mobile to shut of service asap and had paid extra just for them to shut it off and they kept sending me bills after bills stating I owe moneywhen I cancelled the service I spoke to three different workers making sure I didnt owe anything and they said everything was paid off so why do they keep sending me bills stating I owe money they are very shady.

    • Ana M

      Date: 04/21/2025

      Ive been a customer with ********************** and recently discovered that theyve been charging me $65 per month for a second line I never signed up for and have never used. This has gone on for over 13 months, totaling around $845 in unauthorized charges.When I brought this to their attention, Metro acknowledged that there has been zero usage on the lineno calls, no texts, no databut still refused to refund me, stating the charges are non-refundable. I never authorized this second line or approved ******* for it.This is not only unethical, its completely unacceptable. Im disappointed by the lack of accountability and the refusal to make this right. If youre considering Metro, please be cautiouscheck your statements closely and dont expect much help if they make a mistake.

    • Bernadette D.

      Date: 04/10/2025

      I went to the store on March 12, 2025 to get a new phone as mine was burned out. (which is an issue itself as every phone I have gotten from Metro has burned out.) I was told to bring my id as they can not send a message to the phone. I brought it and the cashier advised that it will take a few minutes. It took 45 minutes for them to set it up and 30 mins for them to transfer data I guess. I left the store believing I had gotten a new phone and a added line. My account was a grandfathered account. I had been with Metro PCS for 20 years so, I had a great discount. I had my line for $41 with unlimited everything and 10GB for data with the hot spot, a free line and $15 for each additional line I wanted to add on at any time with unlimited service for them as well. I had three lines which made it about $65 with insurance. I went to the app to pay my bill and the bill was $109. I thought they might have added on services I did not need so I chatted in. I was advised they could fix the issue no problem. I left the chat thinking the issue was resolved. A week later I could not use my phone. I had a friend ask if they could use the Hotspot and found they couldn't connect. I went to the app to review my account. I had a plan with 2GB for ************* and each phone was at $15. I don't know where they stole my grandfathered plan. In the store or on the chat but I called to have it corrected and they advised they could not give me my grandfathered plan back. I am ****** at the service I received. Upset that they lied to me an stole my plan from me. 20 years in the trash. Grandfathered plans beware. They are trying to get rid of our plans due to service constraints. If you have to go to the store to get another device, check your plan immediately before leaving the store and or if you call/ chat with customer care to make sure you still have your plan. Screen shot everything.

    • Alex L

      Date: 03/16/2025

      ***************************************************************** PCS location. My phone stopped working out of the blue providing the message no SIM card and disrupting my cellular service which prevented me from receiving phone calls or text messages for almost 2 weeks.Customer service over the phone was unable to assist because I could not receive a verification text message code for my account. They advised me to go into a location with my photo ID for assistant. My first visit to the West 25th location, I was advised to make sure that spectrum mobile did not Port my phone number over since I did inquire about switching mobile service to spectrum. I never made the switch, nor did I provide my account number or transfer pin to spectrum. This ********************** location told me to contact spectrum to cancel any port out and then return to get my account working. I did what they directed, and when I returned I still am in disbelief over what happened. Yesterday, March 15th, at ********************* when I returned to advise I did what I was directed to, The gentleman working the desk told me he cannot see any port information and that that can take days to cancel. I tried to explain I never ported it out, and that my phone wasn't working because it was saying no sim card. This employee didn't even look up my account, ask for my name or phone number, or even look at my device. He sent me to a non-existent HQ Metro location in ******** ****. He told me they would assist but he recommended that I purchase a new phone from him, at the higher monthly rate and to pay an activation fee in order to remain a metro customer. This made no sense since my account is active and paid so I did go to ********************************** and learned there is no HQ. The employee there named ******* was the first Metro PCS representative in 2 weeks to not only listen to my issues, but look into my account and my phone and give me a straightforward answer to my issue and restored my cellular service.

    • Ossie B

      Date: 03/11/2025

      I have called the customer service number on numerous occasion to try to resolve a problem with two lines and one phone not working and requesting a free phone I asked to be transferred to a USA operator multiple times they cannot transfer me to a USA operator I asked for corporate number numerous times they cannot provide a the corporate number all the numbers that you ****** are non-working numbers what's up with this corporation why are they so hard to get in contact with I draft two complaint letters to them over a month ago and have not heard anything back from them

    • Shannon G

      Date: 03/10/2025

      Metro is the worst! The coverage is good! **************** stinks! I have been on the phone with them 4 times! Each time its over an hour and never got my problem resolved!

    • Esther J.

      Date: 03/02/2025

      Proceed with caution online will rip you off they'll take your money get another phone # of yours to syc with and send you a phone that's tampered with, pin# and all so you can't use it.This was a moto 5 phone This is Metro Pcs online orders only for free phone & monthly service for $55.00 only if I purchase online & not in store. Unfortunately I was lied to, and I can't delete Metro moto 5 from my other phone because they synced it. I'm a disabled Senior Citizen, home bound so no way to go into there store. So everyone beware of Metro PCS Do not do any automated payment for monthly fees. I can't imagine what they would have. ******

    • Stacey D

      Date: 02/23/2025

      Tmobile has a great product. I've been a long-time customer. However, I have recently purchased a new phone. I've had issues loading some of my apps. I've gone to the local T-Mobile store and have been told a couple times that they don't do that...******** with a SIM card, help with working with Android Auto and getting the Yahoo app to work. There were 3 ladies at the back of the store sitting there chatting and telling me sorry but they couldn't help me. **************** has really been lacking lately. Years ago, a woman helped my husband for hours and was great. This experience has been very disappointing.

    • Brett G.

      Date: 02/18/2025

      I had closed my account with T-Mobile on Saturday 2/15/25. I was told I did not owe anything to them. I just had to drop off my Tower. Which I did Saturday. On Sunday they took out $50.00 from my bank. I called T-Mobile Monday. They told me they were sorry this happened. They said since I closed my account I had to go to the store. I went there and the lady said I should have had the $50 taken out. I told her 2 people on T-Mobile's **************** said I didn't owe anything, and it shouldn't have happened. the lady spoke to the manager and again said nothing I can do for you. I went home very upset and called T-Mobile again. They again told me the store shouldn't have handled it that way. They said the store should have called them. **************** while I was there in the store.**************** on the phone resolved my issue. I spent over 2 hours Monday after work trying to resolve this. I didn't give up. I figured 2 people from **************** telling me the same thing on 2 different days couldn't be wrong.

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