Complaints

This profile includes complaints for Conn's Home Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Conn's Home Plus

  2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

• 

  Conn's HomePlus

  150 Northshore Blvd. Slidell, LA 70460

• 

  Conn's HomePlus

  4326 Dowlen Rd Beaumont, TX 77706

• 

  Conn's

  1190 S Castle Dome Ave Yuma, AZ 85365-5303

• 

  Conn's Home Plus

  2820 W Dunlap Ave Phoenix, AZ 85051-3426

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package arrived torn open. Its food and its imperative it arrives safely and comfort human consumption. It didnt

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made numerous attempts to reason with the company between October 2024 and January 2025. In October I spoke to a representative due to me not being able to make my payment and my cash option being voided. The company reinstated my cash option and I requested to change my payment date. My payment date never got changed! For the month of December I wasn’t able to make my payment on time due to the date never being changed. A representative called me to collect my payment I told the representative I would like to set up a payment for a specific date and he never told me if I went above a certain date my cash option would be voided. I have spoke to over 5 representatives from December to January. I was informed by one of the representative to call a week later and my cash option should be applied back to my account due to the representative not informing me about my account. Each time I called everyone told me something different about my account. I have made multiple purchases within the company and have been a loyal customer for over a year but how I was treated by the supervisor was very rude. She stated that even though it was the representative fault for miscommunication and not informing me I’m basically stuck paying $400 in interest and it’s nothing they can do about it because they won’t remove it. I have had the worst experience within this company regarding my account. I have never received a email stating my cash option was about to be voided in the month of December. She stated it was notes on my account for my payment date to be changed back in October.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I purchased furniture from Conn's Home Plus, a sofa, love seat, chair, ottoman and TV console table, I also purchased insurance on the furniture for replacement for damage. The furniture arrived then then the Console table arrived from *****, in a box, and unassembled, I contacted Conn's because I wasn't told about the table needing to be assembled and that I was not happy with the furniture. I also explained that I was charged way too much from what I was told by the associate that sold me the furniture and I was told that it was too bad because once it is delivered it can not be returned, which I was never told about. When i finally did get the 200lb table boxed moved and opened, It was the wrong table, I called Conns back and was told nothing could be done. Then in August I learned that Conns was filing Bankruptcy and I contacted them about how that would affect the furniture protection that I had purchased, and was told that it would be covered, I asked how would they be able to replace damaged furniture, if they are all closed and out of business? And was told that Oh it will be replaced. The furniture material is not holding up, it looks terrible and has not been even been sat on that much. I have contacted them several times about this issue and keep getting the run around that the issue will have to wait, I have been told this since May 2024. My account is in the Mitigation but nothing is being done!

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products were purchased on 07/2024, shortly before Conn's filed for bankruptcy. The business offered a 30 day satisfaction guarantee on a washer/dryer and a stove purchase. I tried to return them 2 weeks after purchase and they assured me that if I tried them for the whole 30 days, the problems with the items would correct themselves. The manager assured me that the 30 day return policy would be honored if the problem persisted. All this knowing as a manager that they would be filling for bankruptcy. Now ********** bank wants their money as they could care less that this was going on with Conn's. We would insisted on a refund two weeks after we made the purchase if we had known that they were filing for bankruptcy. But I am sure that a member of the mgnt team was fully aware and committed this deceptive trade practice.

  Business Response

  Date: 12/23/2024

  We appreciate the opportunity to respond to Ms. ******* concerns. We have attached a copy of our response to Ms. ******* Synchrony Bank dispute received in August 2024 and stand behind our initial response.

  Conn's has gone out of business and closed. There is no one to escalate this to who can make a different decision.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store on 9/01/2024 and purchased a washing machine they had online. Expected delivery was to be on 9/04/2024. That day came and nothing was delivered. I contacted them the following day and was told it was never delivered due to it being out of stock. They instructed me to go back to the store to see about a replacement item or a refund. When I got to the store and explained what happened, the manager at the store said he didn’t have another washer of that price and was not authorized to do a refund. He said I would have to contact customer service again for a refund. I called and the assured a refund would be issued. On 9/09/24 at 3:40pm I called again and was told a refund could not be done until they created a ticket to cancel the item which they did and I would be expecting my refund within 3 weeks. On 10/18/24, I called them again and while waiting for the next representative, I chatted with Maria through their online service. She told me to go back to the store for a refund or to call 1-877-358-1259 to report an issue. Finally a representative came on the phone and said the refund didn’t happen yet due to a ticket needing to be created for a refund and to call back on Monday or Tuesday. On 10/23 the following Wednesday I called was told a follow up ticket would be created and a refund would be issued. On 11/12 I placed another call to which the representative is says the refund ticket was incorrectly placed and she would place another ticket and I would be receiving my refund. Here we are today, 12/20/24 and I still have not received my refund for the item they did not have in stock nor for the delivery charge.

  Business Response

  Date: 12/20/2024

  We appreciate the opportunity to respond to Ms. ********’ concerns. ??
  
  Ms. ******** has stated in the complaint:
  1. She purchased a washer that was supposed to be delivered on 9/4/24, but the item was out of stock, so the order was canceled. She called several times to get her refund but still has not received it;
  2. She is requesting to receive her refund.
  
  Our investigation reveals that:
  1. Ms. ********’ order was canceled because the item was no longer available. Due to Conn’s filing for bankruptcy, all refunds were pending as the Chapter 11 bankruptcy automatic stay is in place;
  2. As of 12/20/24, we have processed Ms. ********’ refund to the card used at the time of purchase.
  
  Upon reviewing Ms. ********’ complaint, we found that her refund was pending a refund of $567.42. Due to Conn’s filing bankruptcy and going out of business, we could not process refunds at the time.
  

  We spoke with Ms. ******** on 12/20/24 and processed the credit of $567.42 to the Visa card used at the time of purchase. Please allow 3-5 business days for the refund to reflect.
  

  We sincerely apologize for any inconvenience Ms. ******** experienced due to the delay.
  
  We appreciate Ms. ******** for bringing his concerns to our attention.
  
  Sincerely,
  Conn's Servicing/Badcock Servicing

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 I began financing an appliance from Conn's located off Dowlen Rd. in Beaumont Texas. I continued to make payments on my purchase for a year. My appliance stopped working several months ago and I have been struggling to get anywhere with the company to resolve the matter. They have confirmed that it is covered for repairs or replacement but after many failed attempts to schedule for someone to come attempt to service the refrigerator I am at a loss of what else to do but reach out to the BBB for assistance in finding a resolution to this problem. I have No need for the appliance anymore as I was forced to find an alternative solution when the Conn's Company let me down. I do not want the remaining balance to go against my credit that I have been working so hard to repair after suffering an economical and Financial Hardship this year, but I also refuse to continue making payments on an item that has not worked in months. I hope that you can assist me in finding an acceptable resolution to this issue!

  Business Response

  Date: 12/17/2024

  We appreciate the opportunity to respond to Ms. ****** concerns.
  
  In her complaint, Ms. **** stated:
  1. She purchased an appliance and confirmed that repairs are covered. The appliance stopped working months ago, but she has been unable to get assistance in setting up an appointment.
  2. She is requesting a correction to her credit report.
  
  Our investigation reveals the following:
  1. Ms. **** purchased a refrigerator with a 48-month Repair Service Agreement. We have no records of her contacting us prior to Conn’s store closure. She has been provided with the contact number for Assurant, the current warranty administrator.
  2. Ms. ****’s credit report is being accurately reported.
  
  Prior to the closure of Conn’s store, we have no records indicating that Ms. **** contacted us regarding any issues with her appliance. However, we did show that she called on November 12, 2024, to inquire about service and was given the contact information to schedule an appointment with Assurant.
  
  Ms. ****** warranty on her refrigerator is valid until August 28, 2027. She may contact Assurant directly at 800-316-2993 to schedule service. Assurant currently administers the Repair Service Agreement.
  
  We appreciate Ms. **** for bringing her concerns to our attention.
  
  Sincerely,
  Customer Relations
  Conn’s

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order for a stove, upon delivery it had scratches and I filled a complaint and turned in pictures. I recieved notice from them that they would refund me for $250.00 since it was damaged. I have contacted them multiple times and put in a serv order so they would refund me. Then they have filled bankruptcy and now are saying they cant help me. I have an email with the second reference to this issue. I still have not recieved the refund and just want the adjustment made.

  Business Response

  Date: 12/17/2024

  We appreciate the opportunity to respond to Mr. *********** concerns. As a reminder, Ms. ********* may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252.??
  
  Ms. ********* has stated in the complaint:
  1. When her stove was delivered, it was damaged. She was offered a $250 refund but still has not received it;
  2. She is requesting a billing adjustment.
  
  Our investigation reveals that:
  1. Ms. ********* reported damages after receiving the range and accepted a $219.99 concession to her account. However, due to bankruptcy filing, there was a delay;
  2. We have processed the concession of $219.99.
  
  
  Upon reviewing Ms. *********’s complaint, we found that on May 8, 2024, she purchased a range that was delivered and accepted in good condition on May 10, 2024.
  
  After further review, Ms. ********* contacted us after the delivery, stating that the range was scratched. After sending the requested information, she was offered and accepted a concession of $219.99 and advised to allow 2-6 weeks for the credit to reflect on her account. Unfortunately, within that timeframe, Conn’s announced we had filed for bankruptcy and was going out of business, which caused a delay. As of 12/16/24, we have processed the credit of $219.99 to Ms. *********’s account. We ask Ms. ********* to allow 3-5 business days for the credit to reflect on the account.
  
  We appreciate Ms. ********* for bringing her concerns to our attention.
  
  Sincerely
  Customer Relations
  Conn’s

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conn's Home Plus charged bank account $3556.25. No services were ever received, not a current or previous customer. Called customer service ************ and billing department **************, they were unable to assist without a phone number or account number. Again, not a customer so have no account with them and no account details to give. The third rep I spoke to advised all physical stores are closed and the only recourse to resolve is to fight with the bank.

  Business Response

  Date: 12/12/2024

  We appreciate the opportunity to respond to Mr. ********* *********** a reminder, Mr. ******* may contact Conns regarding questions by calling our **************** Helpdesk at?**************.?? 
  
  Upon reviewing Mr. ******** complaint, we could not locate a profile in the system under his name, phone number, or email address. We cannot further review or issue a billing adjustment without additional information. ********** will need to contact his financial institution if he believes there was a payment error.  

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My purchase is for a window unit ac/ heater. My contract has me under the 1 year same as cash option. I've paid over$600 on a $800 purchase in under 6 months. I'm a teacher and got ahead because I don't get paid over the summer months. I missed the summer months payments mainly because I missed understood and thought since I was so far ahead that I didn't have a worry because I was paying off within a year. Not too mention I tried several times to go in the store to make 1 payment, but since they were going out of business the store never opened back up. As a result conn's voided the 1 year same as cash option and refused to work with me and give the option to reinstate it. I didn't get any warnings, emails, or calls from customer service over the summer months to inform me of my missed payments. Once I finally called to see what was going on customer service was rude and refused to help any kind of way. Now I'm stuck paying double the amount of the purchase. I feel cheated and bullied into finishing the purchase I have with them. I wouldn't advise anyone to do business with this company. Conn's is definitely a good name for them

  Business Response

  Date: 12/11/2024

  We appreciate the opportunity to respond to Mr. ******** concerns. As a reminder, Mr. ****** may contact Conns regarding questions by calling our **************** Helpdesk at?**************.??
  
  Mr. ****** has stated in the complaint:
  1. He purchased a window unit AC/heater unit and was under contract with a 1 year same as cash option. He paid his account ahead but missed the summer payments, and we voided his cash option
  2. He tried several times to pay in-store, but since we went out of business, the store never reopened;
  3. He did not receive any warnings regarding the missed payments; and
  4. He is requesting a billing adjustment.
  
  Our investigation reveals that:
  1. Mr. ******* account qualified for a 12-month Cash Option. In May 2024, he paid ahead to bring his account current until August 2024. However, he did not make any payments in August, which resulted in the cash option being voided;
  2. We accepted in-store payments until the store closed on October 26, 2024. Additionally, we still accept payment online, over the phone, and at approved third-party retailers;
  3. We made phone calls and sent texts to Mr. ****** regarding his late/missing payments;
  4. We cannot issue a billing adjustment.
  
  Upon investigating Mr. ******* complaint, we show that on January 18, 2024, he purchased an 11.8K Cool/Heat window unit with a 36-month ************** Agreement Plan. His purchase qualified for a 12-month Cash Option Promotional balance of $1046.84 with monthly payments of $58.52 due on the 17th of each month.

  After further review, we show that Mr. ******* cash option promotion was voided on August 27, 2024, due to late/missing payment. As listed under the terms of the promotion, If the minimum monthly payment is not paid within ten (10) days of each due date and the total cash-option price is not paid within ten (10) days of the expiration date, the cash-option will be voided, and the original terms and conditions found in the promissory note and security agreement will replace the cash-option addendum. Therefore, we cannot honor Mr. ******* request to reinstate the cash option or issue a billing credit.
  
  We appreciate Mr. ****** for bringing his concerns to our attention.
  
  Sincerely
  Customer Relations
  *********************************************

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going in to my account to make my last payment before interest was accrued. I purchased my refrigerator on 12/2023. i have one year interest free. Went I pulled up my account online, my balance due had doubled. I called the customer service line and I repeatedly got transferred then hung up on. I want to pay this payment before the due date but I will not pay the extra interest as Conn's did not honor our agreement. My due date is 12/11/2024 and today is 12/6/24

  Business Response

  Date: 12/11/2024

  We appreciate the opportunity to respond to Ms. *********** concerns. As a reminder, Ms. ********* may contact Conns regarding questions by calling our **************** Helpdesk at?**************.??
  
  Ms. ********* has stated in the complaint:
  1. She purchased a refrigerator in December 2023 with a one-year no-interest account. She went to make her final payment, and she found interest was added
  2. She is requesting a billing adjustment
  
  Our investigation reveals that:
  1. Ms. ********* purchased her refrigerator in November 2023 with a one-year no-interest that expired in November 2024. She did not pay the full promotional balance within the timeframe, which caused interest to accrue as listed under the terms;
  2. We are unable to issue a billing adjustment.
  
  Our records show that on November 11, 2023, Ms. ********* purchased a refrigerator that qualified for a 12-month Cash Option Promotional balance of $1457.55 with monthly payments of $73.32 due on the 11th of each month.

  
  After further review, we show that Ms. ********** cash option promotion was voided on November 21, 2024, due to the full cash option balance was not paid before the expiration date. As listed under the terms of the promotion, If the minimum monthly payment is not paid within ten (10) days of each due date and the total cash-option price is not paid within ten (10) days of the expiration date, the cash-option will be voided, and the original terms and conditions found in the promissory note and security agreement will replace the cash-option addendum.

  
  We cannot honor Ms. ********** request to reinstate the cash option or issue a billing credit. We have included supporting documents with our response.
  
  We appreciate Ms. ********* for bringing her concerns to our attention.
  
  Sincerely
  Customer Relations
  *********************************************