Reviews
This profile includes reviews for Smart Start's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromBrian S
Date: 04/17/2025
1 starThis company should be shut down I'm on food stamps not once they told me there's programs to help you pay I moved now it's 183 then come to find out they charging my credit card 50 dollars just for s*** and giggles with out my promossoon just look at my stampent 50 doller charges why you a robber 911 smart start using my credit card ok 50 dollars I'm on food stamps then one day the device says you have 72 house or you locked out of a truck I own smart don't own my truck I do not them me ok I go get it caliprated it says it was unplugged twice no I never un plugged ok 208 85 to unlocked the truck I own so I'm on food stamps but smart start own my truck and can bill my credit card for s*** and giiles you need a class action lawsuit a huge your a cropt company you don't own nothing of mine I'll rip that machine out you come get it from my hands dump company class action lawsuit bring it down hard you learn how feed you're kids while living on the streetsReview fromAnthony D
Date: 03/27/2025
1 starThis company is a ripoff my monthly bill used to be ***** now it went up to ****** and the shop that do my calibrations is going to charge be ***** for my calibrations because smart is refusing to pay them that's over ***** more I was promised to pay when I hire them do not do business with this companyReview fromJessica K
Date: 03/20/2025
1 starMachines malfunction regularly. 5 hour wait time for customer service phone line. Not to mention when your device is calibrated, they connect your device to a machine that uses the same mouth piece for every customer which is not only repulsive, but also a great way to spread diseases. On a positive note, if you contract herpes from them using the same machine on every customer, thats a huge lawsuit! Good luck.Review fromMatthew W
Date: 03/17/2025
1 starMatthew W
Date: 03/17/2025
Absolutely worst customer service. They do not follow up, live agents are extremely difficult to get connected with, they over charge and have hidden fees, their devices are faulty and cause computer issues in your vehicle. I have had to have multiple repairs and tows due to device failure. Refunds for tows and follow *** on incident reports are ignored. I can not express how poorly this company operates and handles itself or customers/clients. Truly the worst company i have ever worked with (testimony from many, many other customers).
Smart Start
Date: 03/19/2025
Hello, Smart Start has two accounts in our system with different spelling of the first name. The active account shows "******" which I believe is incorrect. Our incident report team is processing a credit to your Smart Start account in the amount of $112.00 for the tow reimbursement, you will be able to use this credit for future services. Please contact me directly at ************************************ so that I can ensure that your account is set up correctly. Best regards, ***Review fromBrandy S
Date: 03/08/2025
1 starBrandy S
Date: 03/08/2025
Im not even going to give 1 star in fact if there was a neg star I wud do that You can never get a hold of anybody on the phone-long story short if you have a lot of money and want to give it away smart start will gladly take it and dont worry about that awkward kiss after cuz you wont get one!! The worst!! Save your time, your money, sanity and time find a different place that will work with you, care, and help you.Smart Start
Date: 03/10/2025
Hello, you can reach Smart Start at **************, or via chat on our website at *******************************Review fromKelli H
Date: 03/03/2025
1 starHorrible! Locked out for no reason. My fees were paid, a week early. My car got locked out, they said I hadnt paid. Then they saw where I had paid and said I owed $63 to get it unlocked. It was completely their fault and I HAD TO PAY THEM to be able to get into my car.Review fromNatalie J
Date: 02/19/2025
1 starWorst company ever. Do not recommend at all! All they care about is money. It takes over an hour to get through to an actual person on the phone. When my car wouldnt start and was having electrical issues I called Smart Start and they claimed it was an issue with my car. After paying to have my car towed to the mechanic, once the mechanic followed the instructions to bypass the device provided on a 2 hour long call to Smarter Start, the car started right up no problem. Oh and I missed an appointment during this time which resulted in a $80 service lockout fee and then an additional $35 unlock code. Not only that, but because I missed an appointment, my license was suspended and I had to ************************ my 6 months over due to missing a month. And then they didnt even submit the service ticket to the ***. I find that suspicious business practices in order to get more money. They also just recently starting randomly making the date/time of your next appointment and if you cant make it charging $55. They claim to be transparent with their fees and provide them all upfront, but that is definitely a lie. They are very deceptive and I get charged for additional items every time I go. They fail to provide certain financial disclosures in their lease agreement.Review fromJose H
Date: 02/15/2025
1 starI blow , succeeded and start my car. 5 minutes later while driving asked me again to blow , 10 to 15 minutes later asked me again to blow and so on so in 1 hour driving I have to blow several time . It is that normal . How I can request to modify this ?Review fromTina P
Date: 01/30/2025
1 starTina P
Date: 01/30/2025
Worst company ever! Can't get someone to assist you when you have issues with your device and device just randomly locks you out even though you do not blow a failed test. The device won't register your blow. Tells you to blow longer, and/or please retry. Then when you retry like the device tells you to, it will lock you out after so many attempts even though the device told you to retry multiple times. You end up having to pay a 35 dollar lock out code fee to get the deviced unlocked, then have to take your car to the shop to get the deviced recalibrated, which is another 80 dollar fee. The techs at the shop tell you that you can go online and dispute the charge and the company will refund your money. However, they tell you they will put a credit on your acct. Just to find out they don't do either. Can't get in touch with anyone in customer service when you call and online chats are no help. They will just end the chat while you're in the middle of typing without any warning. Do not recommend at all.Smart Start
Date: 01/31/2025
Hello, the notes in your account show that you were sent a response to the incident report on January 15, 2025. The response in part states:
Thank you for contacting Smart Start. I received your incident report and reviewed your account.
After reviewing your incident report and the device data, I entered a credit on your Smart Start account for the cost of this lockout. You will see this reflected on your Smart Start account on the next service of the device.
Please bring any device issues or odd behavior to the attention of the technician so we may resolve them for you. Please note that Smart Start providing discounts will not negate any readings with the device. ******** is required to be sent to the monitoring authority, unaltered. Should readings become an issue or if you wish to dispute these readings further you may need to request a hearing with the monitoring authority directly.If you have any additional incidents to report please utilize the incident report form.
Review fromNina M
Date: 01/18/2025
1 starDO NOT USE THIS COMPANY!!!!This company has been nothing but a headache since I had it installed. No one knows what they are doing. Never mind the fact that it take hours to get a representative on the phone, when you finally do they have people that are not even located in the united state and who are not properly trained assist. I had a very disturbing experience with a representative from ***** named ******* who made very rude and unprofessional comments. Telling me i should be more responsible as if he knows or understands my situation. I have left several messages for supervisors that have yet to be returned. I am continuously being locked out resulting in additional fees which at this point i feel like it is a system the company has put in place to get additional funds from people that are already in a tough place. I lost my job and only sourse of income due to them locking me out without reason. This company is built on deceit and false representation and advertisements.
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