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Business Profile

Beauty Supplies

Sally Beauty Holdings Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sally Beauty Holdings Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sally Beauty Holdings Inc. has 909 locations, listed below.

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    Customer Review Ratings

    1

    Average of 29 Customer Reviews

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    Review Details

    • SP H

      Date: 12/04/2024

      Purchase Clearance item in-store, returned after an hour to return items, was told by store manager, ***** that clearance items were non-refundable. She rudely refused to help me anymore after I asked for her to show me where that policy is stated or made clear as it was not on the receipt or anywhere on the store walls or website. Her response was that ALL businesses dont' refund clearance items, which just isn't true; I pointed out that there was no universal rule as such. Something felt off so I called Sally's Beauty corporate and they informed me that my items were refundable / returnable and the only items that are not would be "All Sales Final" items, which none of my items were. **************** stayed on the phone with me when I went back to the store to explain, Manager refused to take call from my phone, so **************** put me on hold and called the store directly and spoke to the Manager who then asked them to email, in writing, the policy allowing her to refund me. **************** did, and Manager STILL refused to do as she was told by Corporate. In the end, while on the phone with both of us - **************** returned to my call and told me to go to any other store and I'd be refunded with no issues -- I did, and sure enough - NO ISSUES AT ALL. Total Refund Given at another Sally's Beauty Store: $11.40 This Store Manager is a liability to this business owner, and is not following business / corporate policy. Store that refused to refund: Sally's Beauty, ************************************************ - Manager handling: *****

    • Maribel G

      Date: 11/08/2024

      Terrible customer service and policy. I purchased a ****** trimmer. I got home opened up the box ready to cut my husbands hair (much needed) the trimmer is damaged. Went back to store and they said they cannot exchange it. It is not my fault and its wrong that they sell damaged items and dont take responsibility. Very upset and frustrated.

    • Jessica P

      Date: 10/04/2024

      Ive tried dozen of times to order from the website and it refuses my payments. I tried 5 different ways to pay, I called customer service and they said for security reasons they could not process my payment, yet it was pending on my account. Saying that my info was not correct, I asked how I could verify and they said theyd look into it and get back to me. I will definitely not be giving them my business now.

    • Sarah B

      Date: 08/14/2024

      They refused to give me my cash money back. I paid in cash, saved my receipt, and came back with a return. She accidentally issued me a merchandise card instead of giving me my money back. Again, I had paid in cash and shouldve gotten cash back. Thats when the womans attitude changed. She got really rude. I told her I didnt think it was fair for Sallys to make me spend my money there when Id had a negative experience. The woman very rudely shoved the merchandise card at me and told me to leave. (With no receipt) She then said f*** you as I was leaving. She said this in front of my 10 year old. What a stunning example. I have asked for my money back three times and nothing. Worst customer service ever.

    • Susan H

      Date: 06/14/2024

      I bought a curling iron, & decides I didn't need it. I returned the following day to return it, I had my receipt. I was told they don't take back electrical items - I flipped the receipt over showing this is incorrect - they do take curling irons within 60 days of purchase with the receipt -I asked to speak with the manager & was told she would not come out of the back office to speak with me. I don't even know what to say about that! Painfully disrespectful, poor customer service -

    • Lynda M

      Date: 06/05/2024

      I am sorry I have to give this store any stars. The experience was extremely poor and even dangerous. My husband went in to purchase a traditional electric razor. He has a ********* like tremor in his hands. He had to give up shaving with a non -electric razor as he was cutting himself. He is on blood thinners and this is very dangerous. He told the salesperson in the store what he wanted. The salesman pulled out a Slimline 2 Trimmer. The salesman told my husband this was just like his razor. There was no showing of the product and explaining its use to this 80 year old man who has never seen any form of this product.He charged my husband $74.89 for the device. My husband got home and tried to use it. The device has a straight edge razor with a comb cover over it. My husband tried to shave with it. He was unable to control it or to shave. He was afraid he would cut himself with the exposed blade. He returned it to Sally's in ****************. The man said he could not get a refund because the device was not broken. ******** said the refusal for refunds was on the back of the receipt. The info on the back was in 2 different foreign languages but not in English. After studying the receipt intensely with a magnifying glass. I found it on the front with faded and extremely small print. Even the corporate office refused to acknowledge the extremely poor salesmanship and not paying any attention to safety for a frail elderly man. If he does not get a refund, he may have to use this device and risk his life in doing so.

    • Elizabeth S

      Date: 04/23/2024

      Horrible corporate fires single moms. Dont go here if you can go somewhere else but I buy my hair color here

    • Kandy W

      Date: 03/17/2024

      I have actually shopped at Sally Beauty Supply for over 20 years in store, but my first online purchase, I received it with the hair dye with no lid on it, opened and all over every other product in the box also. It got all over my hands upon opening it too, because I didnt even think about hair dye being every where. I have went to the store twice, to get a refund, they told me they could inly give me store credit, this was after a few phone calls to the 800 #, and so I call them again demanding a refund and expressing my being upset over what I am having to go through for receiving my products in such shape. A CSR told me he was refunding my money finally, but then the next day, I received an email wanting pictures of my damaged items, emailed them the pics and have yet to hear back! This is ridiculous what I have had to go through when their ppl sent my stuff to me in the condition it was in! I just want my money back and have already unsubscribed from emails and texts from the company as a consumer. If I could leave pics and screenshots I would gladly attach them!

    • Heaven D

      Date: 03/02/2024

      Absolute s***** management named ***** whole staff walked out because was lied to after manager was assaulted and lied to this place is not safe we were stolen from every day uncomfortable every day exposed to very harmful and scary situations, and we were given no security no help. No one listened to us, and when one of us finally got assaulted were fired for it. If you want to stay safe, please do not work at any of the Sallys specially the one on ***** and Central.

    • Leslie L

      Date: 01/29/2024

      I bought several Skincare (LL) Cosmetic retinol products that I have used for years from Sally Beauty ****** and upon opening the seal on two of the retinol eye gels, the underside of the seal was covered in a black mildew/moldy like substance with some in the gel as well. I wrote to them as a long time customer questioning the safety of the product and received some short apologetic auto response, that was it - no offer of any kind of refund/credit. I should have read the reviews before EVER shopping here. Needless to say, I am no longer a customer.

    Sally Beauty Holdings Inc. is NOT a BBB Accredited Business.

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