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Business Profile

Foods

Realsy Foods

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a considerably large order from this company and did not receive the package. I reached out to their customer service team soon after to sort the issue. Please note that I initiated a trace on the package and it was deemed lost. Following, I requested a full refund from the company since my order was marked as missing in transit. They have since neglected to respond to any of my emails. I would still greatly appreciate a full refund to the original payment method.

    Business Response

    Date: 07/26/2024

    Hi ***** I am sorry to hear your order from us was still not received. According to the tracking, it was successfully delivered. We also spoke to *** and the *** team who operates the *** pick up location this order was sent to, and they did confirm it had arrived and was picked up, and that the person who picks it up has to show an ID with a name. 

    Since it was successfully delivered, we wont be able to get any reimbursement from ***. We can offer a 1-time refund. Please note that any future orders in which the tracking shows successfully delivered, we wont be able to offer a refund. Thank you for your patience, I wish it worked out!

    Business Response

    Date: 07/26/2024

    Hi there! I am a requesting removal of this complaint. The customer is claiming the tracking number confirms the package was lost, but the tracking shows the packages were successfully delivered, and I spoke to *** on the phone confirming this. The *** pickup point also confirmed that the customer picked it up. We are a small business, and its really sad to see someone claiming this on such a large order. Please feel free to check the tracking number on this order, and request the customer send in the tracking proof where they are seeing it is lost in transit. 

    *** tracking number: 1ZB364130322903515

    Either way, we did refund her for this order just to alleviate the situation. Please remove this complaint from your site since we are not at fault! Thank you!

Realsy Foods is NOT a BBB Accredited Business.

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