Pest Control Services
TerminixHeadquarters
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Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,210 Customer Reviews
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Review fromRussell N
Date: 04/12/2025
1 starRussell N
Date: 04/12/2025
I had terminix services in 2024. Suspended service in the winter due to not wanting to spend $35 a month for ant control that was not needed. Spring of 2025 i contacted them to reinstate services and was told they would not give me service. To bad for them I decided to support my local business instead. So no I would not recommend them. All this told me was unless you continuously give them money for months that are not needed they think they are punishing you.Terminix
Date: 04/14/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
Terminix Executive Services
Review fromJulie H
Date: 04/11/2025
1 starJulie H
Date: 04/11/2025
Said schedule at our time but it was at their time.First 4 visit had men who treated house for 15 minutes.Said would take of the problem and not leave til problem was resolved. Never got resolved. Still have them.Talked me into a ***** contract.The later into the contract the less they cooperated. Very dissatisfied. Still got bugs and still paying on the loan.They lied.BEWARE!Terminix
Date: 04/14/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromJennifer S
Date: 04/10/2025
1 starJennifer S
Date: 04/10/2025
The actual service technicians are professional and good at what they do. The company itself and the billing practices are abysmal. They encourage auto pay, however, their autopay system did a partial payment for 3 monthly payments over the last 7 months since enrolling. Calling a customer representative to discuss billing repeatedly states they they cannot see that money is owed and confirms that card is on file for autopay. They then send account to debt collectors stating that money is due. **************** is only willing to take payment and state a message will be sent up the chain for escalation. They insist that they cannot connect you or give you a number to discuss with a supervisor for privacy reasons. Each message was ignored. The only calls back were ever notification that money is owed despite repeated calls and website complaint attempt and not an attempt to rectify or explain the problem. Insistence on early termination of contract finally created an actionable attempt by service reps. ************* the initial contract was suddenly inaccessible at this point through their initial email. They apologized for my feelings of frustration but no employee took responsibility for their repeated failure with auto bill pay or apologized for their company's failure. There was also zero attempt to provide recompense.Terminix
Date: 04/11/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromCasey T
Date: 04/08/2025
1 starCasey T
Date: 04/08/2025
O stars should be giving. I had a great sales man when he showed up and did a free inspection. After that never heard from him or terminex again. Have called and texted the guy and left voicemails. Even was told the big boss manager will be calling me back within 24/48 hours and it's been a week and still no return call nothing. A joke. So don't waste your time people. I'm talking about the ********* md location.Terminix
Date: 04/09/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
********************** Executive Services
Review fromJennie H
Date: 04/08/2025
1 starJennie H
Date: 04/08/2025
Worst company dont get trapped. This is worst then Orkin. They dont want with your schedule. They just show up to your house. Are they expecting for me to leave my door open! I wanted cancel and still was being charge. After I called to settle my bill they told me an amount I agreed to pay. Now Im charge double the amount with my authorization.Terminix
Date: 04/10/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Terminix is a company built on values and providing exceptional customer experiences. We understand dealing with billing issues can be frustrating. In reviewing the activity on your account, we see that a refund was processed on 4/8/2025. We apologize for any inconvenience this may have caused.
Terminix Executive Services
Review frommingna x
Date: 04/07/2025
1 starmingna x
Date: 04/07/2025
Terminix is terrible in work and customer service. They overprice, too.Their employees are inexperienced and keep quitting or are fired shortly after. You can never reach them. They just abandon their ************ project is still unfinished, and yet no one cares to follow up. I texted the third ******** *** *********. No response. I texted Shyloe. No response. I wonder if they are still with ************************* one word, do not use Terminix.Terminix
Date: 04/08/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromBob L
Date: 04/07/2025
1 starBob L
Date: 04/07/2025
Approximately one year ago we contracted with Terminix to seal our crawl space from rodents. They took forever to complete the job. They were to follow up with dead rodent recovery and set new traps until the problem was eradicated. We had to call them every time for follow up, and that resulted in several "no shows" on their part. We are still waiting for resolution. They have recently (within the last month) once again failed to arrive for their appointment twice.. I would never recommend them and don't see how they stay in business. I'm also going to file a complaint with the ******************************* Board and demand a refund of some kind.Terminix
Date: 04/08/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Unfortunately, We were not able to locate your account with the information provided. Please send the phone number listed on the account, customer number, and/or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromAlvena S
Date: 04/07/2025
5 starsAlvena S
Date: 04/07/2025
I want to thank my technician *****. He called me and made the appointment time and he kept it! He did a thorough job and I can see the results now. Its been 3 days since he came to my house and I can see the evidence that the pesticide is working. Thank you ***** at Terminix!Terminix
Date: 04/08/2025
Thank you for sharing your experience with us regarding your service.We apologize for the delayed response. We know you are very busy, and we appreciate you letting us know that we are doing a great job for you. Your feedback has been shared with the local management team and will be used to provide the proper associate(s) recognition. Again, thank you.
Terminix Executive Services
Review fromMargaret C
Date: 04/04/2025
1 starMargaret C
Date: 04/04/2025
Had a very bad experience with Terminix on Jan 2025. Was quoted verbally a total price of $5,850 if pd in 3 mos at 0 % interest. then contract had a larger amount due and the amount was not revised when questioned . A bait and switch tactic was done by Salesman and stay away from the company. Employee did not show up to perform pest control as scheduled in Jan. 2025 and had to call to get service late in the day. Not happy with the company.Terminix
Date: 04/07/2025
Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromTrent C
Date: 04/04/2025
1 starTrent C
Date: 04/04/2025
******* me and had auto pay only pay half the amount then Immediately sent the other half to a debt collection agency but kept other auto payments on and never informed me I missed a payment. Then sent it a debt collection agency.Terminix
Date: 04/07/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
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