Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
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Review fromChastity S
Date: 04/09/2025
1 starChastity S
Date: 04/09/2025
*** had nothing but issues with this company since the start. Unfortunately they were provided to us when building a new home. They messed up our trenched line piping for the video camera at the end of the driveway only to find out they couldnt provide a camera that far from the home. AFTER we paid for the entire system. I had to leave a negative ****** review just to get a response from a representative to try to fix things. Due to this our account was to be put on *** for monthly payments. However their PA office calls and threatens you about payment and that youre not on a *** plan. Worst company ever and wish we wouldve stayed with ***.
Guardian Protection
Date: 04/11/2025
Hi Chastity,Thank you for reaching out. Guardian did provide a credit to offset the expenses you incurred with installing the conduit. An installation balance remained after your deposit and Guardians credit. The *** plan Guardian offered was in place from March 2023 until October 2024. At this time, a balance remains for installation and monitoring services that have been provided. Guardian is open to formalizing a new *** payment plan that covers the unpaid installation balance and monthly service fees. Please contact Guardian at ************** and ask to speak with our Collections Manager.Thank you,**** **** M.Customer Satisfaction AdvocateReview fromGlorian R
Date: 04/03/2025
1 starGlorian R
Date: 04/03/2025
Worst customer experience ever! I purchased a new home that included a hub from a company now owned by Guardian. We could not decline the hub because it was how the builder connected the **** unit. At that time, the security systems and monitoring were declined. Knowing that I had not purchased the security services, I bought new thermostats for my household to control my **** unit.After a year of the hub installation, I received a bill from Guardian the following month for services they were providing. At that time I called and one of their **** who explained there were charges for the hub. I explained to him I had not been receiving services (using the hub) and it could be disconnected. I also indicated I should not be charged since I had not been using the services. At the end of that call, I signed a document canceling my services and he did not indicate I had a balance to pay. Which led me to believe the fees had been waived.Unfortunately, the next month I received another bill, now with late fee charges for services I had not used or received. Prior to receiving this bill, and after having talked to the **** I had called Guardian asking how I could remove or shutdown the hub, the person who answered the call indicated they do not take the hub once it is installed, however they made no mention of any fees.I again called Guardian, to no avail, because it was too late in the day and their customer service team was not there. They indicated they would return my call, and after a week of waiting I called again. ******* who was the person I spoke to was unreasonable, while I explained what occurred she indicated the fees were never waived and that I would have to pay. To say I was frustrated, is an understatement. At that point figured it would be a waste of time and energy in a company who just wants your money. Finally, ******* agreed to waive the late fees, and I ended up paying the invoice because it was not worth them damaging my credit.Guardian Protection
Date: 04/04/2025
Hi *******,We apologize for the frustration and if the representative at that time from Vintage Security (now Guardian Protection) did not stress strongly enough the terms of the automation service. These terms were part of your original agreement and completion paperwork that you signed. While Guardian was unable to waive the fees for the services previously provided to you, Guardian did process your cancellation the day you contacted us, and no further billing occurred. We appreciate your reaching out.Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromKen A
Date: 03/28/2025
5 starsKen A
Date: 03/28/2025
Great experience. Technician was knowledgeable and quick. Highly recommend GPS.Guardian Protection
Date: 03/31/2025
Hi ***,Glad to know that our professional technician provided outstanding service to you. We greatly appreciate your recommendation and want to thank you for being a long-time Guardian customer. Life is better when it's safe!Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromHarold T
Date: 03/12/2025
5 starsHarold T
Date: 03/12/2025
The Technician was very knowledgeable and very polite. The system is excellent and the app is easy to navigate. Overall a very positive experience!Guardian Protection
Date: 03/14/2025
Hi ******,Welcome to the Guardian family! Wonderful to hear that you are finding your new smart home security system to be excellent and the app easy to navigate. Our professional technicians are passionate about their work and will appreciate reading your comment. Thank you for taking the time. And thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction AdvocateReview fromJeffrey S
Date: 03/12/2025
4 starsJeffrey S
Date: 03/12/2025
Had some issues with the system regarding batteries. Tech came out, checked things and corrected the problem. Great experience.Guardian Protection
Date: 03/14/2025
Hi *******,Thank you for being a long-time Guardian customer. We are honored to be your partner in security. Very happy to hear that our professional technician ******* provided outstanding service on your system recently. Customer satisfaction is important to us and we appreciate that you took the time to let us know of your good experience. We will continue to strive to deliver on outstanding protection and service. Thank you for choosing Guardian Protection.**** **** M.Customer Satisfaction AdvocateReview fromArtavia L
Date: 03/11/2025
1 starWorst alarm company EVER! The sales representative lied from day one. Theres a 5 year contract and suddenly my 5th year is approaching an end and the alarm system blacks out. The outlet works fine but the DEVICE obviously wasnt manufactured to work for the FULL 5 years at the minimum. The representative is telling me I need to pay $75 for a tech to come out TO REPLACE THEIR DEFECTIVE PRODUCT! Do not ever sign with this company. They also dont follow up when the alarm triggers! I really dislike how companies think its alright to STEAL from HARDWORKING CONSUMERS!Review fromBertram S.
Date: 03/08/2025
2 starsBertram S.
Date: 03/08/2025
******, the tech that came out to troubleshoot our situation was great. He was very thorough and patient with us. I highly recommend him to assist in customers who have an issue with ********************. But ******************** as a whole is not good. I will never be getting Guardian again once we move. There always seem to be a problem with the system and we received misinformation regarding our service plan.Guardian Protection
Date: 03/11/2025
Hi *******,Thank you for taking the time to post your thoughts. I am happy to hear that you were pleased with the services of our professional technician. Our tech team strives to deliver the best in service please and they are passionate about their work. Overall customer satisfaction is extremely important to us. I have escalated your comments to our Loyalty Liaison. Please expect a call back within 24 to 72 hours. I appreciate your patience. Sincerely,**** **** M.Customer Satisfaction AdvocateBertram S.
Date: 03/12/2025
Look forward to the call. Thank you.Guardian Protection
Date: 03/27/2025
Hi *******,After conducting an in-depth review of your account our loyalty liaison was able to see a few issues with low batteries and power failures. She spoke with you on March 26, apologized for any frustration and explained that we don't always know there are problems or ongoing problems if our customer doesn't call us to let us know. During the call, she noted that your system reported a power failure and restoral at your home the day before and asked that you check the system transformer in your family room to make sure it is secure. She also provided guidance on replacing a few sensor batteries and I understand that you have now replaced those. Before concluding the call, our representative confirmed that all looks to be in good working order with your system and offered to be your point of contact moving forward. Your satisfaction is important to us, *******. Please let us hear from you if you experience any other issue. We are here for you.Sincerely, **** **** M.Customer Satisfaction AdvocateReview fromNathan C
Date: 02/27/2025
1 starNathan C
Date: 02/27/2025
Weve had issues with Guardian since purchase. When our system alarms and we are away, Guardian consistently has issues remotely operating our system and clearing any alarms. It is getting really old. How are we supposed to trust this company if they cant even troubleshoot their own equipment. Its a constant HEADACHE with this company.Guardian Protection
Date: 03/11/2025
Hi ******,I am sorry for your frustration. Customer satisfaction is important to us. In researching your account with the goal of resolving any issues, I see that our customer care specialist spoke to you on March 8 and that we have scheduled a no-charge service call for you along with issuing one month credit in consideration of your trouble. We look forward to resolving any issue you may have through this service call. Please be sure and reach out to us at ********************************* or call ************* ***************) to let us know if you have any other issues. Sincerely,**** **** M.Customer Satisfaction AdvocateReview fromemmy w
Date: 02/27/2025
5 starsemmy w
Date: 02/27/2025
***** did a great job!! Very friendly and professional, would highly recommend this company for any of your security needs.Guardian Protection
Date: 02/28/2025
Hi Emmy,Thank you for taking the time to review Guardian Protection. Our team of experts love what they do and are committed to your satisfaction. I am happy that you were able to experience this first-hand in addition to the peace of mind your Guardian system is already bringing to you. Life is better when it's safe!Have a great day,**** **** M.Customer Satisfaction AdvocateReview fromElizabeth F
Date: 02/18/2025
1 starElizabeth F
Date: 02/18/2025
I had previously had Guardian for about 13 years. During that time I paid about $8000 in fees. About 2 years ago I had 2 cameras installed which I paid for. I did not realize that in doing so I was signing for an additional 5 year contract. At that point I had NO contract with them. Now I have moved because at *********** to be closer to my children. However, once you sign with this company you owe them regardless of whether you move or not. You can not get out of this contract. The only was is if the new tenant decided to use their services something that I will not ever recommend. So I owe them an additional $3000 for no reason. Even tho I explained to **** on the phone at that this was bad business to lose a good customer who already paid them 8K! By doing this, I will never use them in my new ******** addition, they refused to negotiate a lower amount. Needless to say, I will NEVER recommend this company which is really a shame. Greed has gotten in the way of common sense here.Guardian Protection
Date: 02/26/2025
Hi *********,Im sorry that you feel frustrated with this situation. We take your concerns seriously because your satisfaction is important to us. We have waived service fees for you in the past, and in late 2022 provided you with a 49% discount on a camera purchase and installation in exchange for your 5-year agreement extension. In addition to the initial installation of equipment and the more recent camera installation, Guardian has also provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers which includes alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you have established with us. These services were formalized through a contract signed by you and Guardian. The agreement serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations. The contract also identifies all conditions such as an early termination fee that may apply if you wish to cancel prior to the end of the initial contract period. Guardian has put several options in place to assist our customers who move, including the opportunity to relocate services to a new residence when possible, waiving of the balance of our customers current agreement term if the new owner of their former home subscribes to monitoring services with Guardian, and lastly, the payment of an Early Termination Fee which we understand you would like to avoid if possible. Our loyalty liaison has reviewed your account and has asked us to let you know that if you relocate service to your new home, the billing for service at your previous home will cease as soon as new services are activated at your new home. You would not be paying monthly fees for both properties. Sincerely,**** **** M.Customer Satisfaction Advocate
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