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Business Profile

Plumber

Patrick David Plumbing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plumber was called to fix leak from tub down to our ceiling. He put in new fixtures in our tub that were not the problem. He changed out the whole stack and took the copper pipes with him. He used pvc piping to replace copper pipes. He charged us without a written receipt saying he would email with one. Never has

    Business Response

    Date: 12/01/2022

    The call in question was a leaky tub shower faucet that leaked directly onto the tub overflow, which was leaking into the ceiling below.
    I explained that the best resolution was to replace the faucet as it was old and worn, but the customer wanted to keep it.
    I did not have stems and seats in stock for this particular faucet, which is the best way to repair the faucet.
    The cheapest repair I offered was replacement of the washers for the faucet and the waste and overflow for the tub.
    I mentioned that just replacing the washers is not always a long term fix and cannot be guaranteed.
    **** reached out to me a week after the work was performed to let me know that the faucet was leaking again.
    When I called back to schedule, He did not answer so I left a voicemail. 
    I sent the invoice to the incorrect email address, and will send the original invoice to the email provided in the complaint. 

     


    Patrick D****

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