Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  2121 Inkster Rd Inkster, MI 48141-1865

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

Review Details

• Review fromEric V

  Date: 04/19/2025

  2 stars
  To Whom It May Concern,My name is ****** *********, and I am writing to file a formal complaint regarding the unacceptable experience I had with Xfinity customer service and technician scheduling.On Saturday, April 19th, I was told a technician would arrive between 2:00 PM and 4:00 PM. I specifically rearranged my entire day and took off work to be available during this time. Not only did no technician arrive, but I also received no communication regarding a cancellation or delay. I spent the rest of the dayhours of my timereaching out through both chat and phone calls to get answers, only to be met with conflicting information and repeated reschedules. Despite my efforts, the appointment was pushed back even further, and I am now being told I must wait until April 22nd to receive service.This experience has caused more than inconvenience. I lost income from missing work on April 19thsignificantly more than the cost of the installation itselfbecause I was led to believe a technician would arrive. I feel that my time, finances, and trust were all disrespected during this ********** resolve this issue, I am requesting the following:1.A formal explanation for the failure to honor the April 19th appointment and the repeated scheduling changes without notice.2.Compensation for the wages lost due to the missed appointment, as well as for the time I spent attempting to resolve the issue.3.Waiving of installation or activation fees, as this situation has already cost me more than the service itself.4.Confirmation of the April 22nd appointment, with a guaranteed technician arrival window and appropriate follow-through.I have chat transcripts and the names of the representatives I spoke with, which I am willing to provide upon request.I expect this matter to be handled with the seriousness and urgency it deserves. I would appreciate a prompt and direct response.Sincerely,****** *********

• Review fromKevin B

  Date: 04/19/2025

  1 star
  Wi fi service is horrible with constant service outages and you can not reach a human being

• Review fromRyan B

  Date: 04/18/2025

  1 star
  I called Xfinity to review my account and see what could be done about my monthly bill going higher. I was told I could be put into a new plan without losing any services at a lower rate. After confirming with the *** several times that specific channels would not be lost I agreed to the plan. The next day I realized all of my sports channels were now gone. I called back to try and get my old plan back and was told it was no longer available and had to enroll in a new plan that was significantly higher than the plan I changed from in the first place. Several follow up calls have been made and nothing can be done to fix the situation. This is a classless and predatory way to do business. I have been a customer for 15 years and now looking at other options so I can cancel the service.

• Review fromCarol H

  Date: 04/18/2025

  1 star
  Poor service from technical issues, customer service, and billing problems. Worked within the process from Feb 6 2025 through today. Tech issues still happening after tech came to my home. Laid outside cable 2 months ago still not buried causing tripping hazards, billing issues not resolved. Assured a $300 credit for interrupted services back to July 2024. Did not honor, over charging me, and 20 hours of my time, 2 dozens live **** later, no one is following through with case numbers that have been closed without resolve. The absolute worse customer service. This is how they treat a loyal customer after 6 years. Dropping service and will do my best to tell everyone not to use your service. Ever!!!

• Review fromCindy R

  Date: 04/18/2025

  1 star
  Poor service, even when escalated on *******. Someone called followed up with a lot of promises and did nothing, not even note the account, so when I called customer service to correct the issue they had no idea what I was talking about and acted like I was lying. So, a second time I contacted them on *******, I filed a complaint with the ***, submitted this review with the BBB, sent a message to the Chief Corporate Communications Officer, wasted my time with the useless chatbot and I am going to file a complaint with the attorney general next. I might as well while I am doing this useless chat at the same time. Here is the link to file a complaint with the *** if you'd like to do the same: *******************************************

• Review fromJames B

  Date: 04/17/2025

  1 star
  Worst Internet provider ever. Internet goes out at least once a month. **************** is a joke if you ever get a hold of anyone. Whoever the CEO is should be fired immediately. Worst run company policies *** ever seen. I saw a review that said they literally dont have the energy and I see what they mean.

• Review fromJamie K

  Date: 04/17/2025

  1 star
  Unfortunately, I'm stuck with xFinity internet service as my area has limited options and xFinity is the fastest and most reliable by far out of the options. However, there are a few things that are very misleading to customers and they should be aware:1. The "self-service" options that exist on the website/in-app to add/move/change services will not work without issues and leaving you nable to access your services. You will get stuck in a never-ending loop with support that will eventually require you going into a store to fix (if you don't want to live without services you are paying for). My advice, they don't actually offer self-service - it is an illusion so just don't do it!!2. If you do manage to get customer support on the phone, each time you are connected/transferred note which department you are speaking with. They will bounce you back and forth between the same departments. If you know who you've already been transferred from, you can stop the agent from sending you back (or at least get more details to share as to why you should go back to a department you were already transferred from).3. They claim in the chat to connect you to live agents after the initial interactions. This seems to be a total misrepresentation. You are still working with chatbots. The same things are said over and over again. Keep requesting a phone call after the first or second transfer and get out of the loop.

• Review fromTanner R

  Date: 04/16/2025

  1 star
  I pay for an extremely expensive high-speed data plan every month, and yet it constantly disconnects, throttles its own speed, and causes issues whenever I attempt to use it. Comcast and Xfinity have consistently been the worst internet providers available to me and I'm tired of it.

• Review fromJuna T

  Date: 04/16/2025

  1 star
  I spoke to 3-4 customer service agents to schedule a tech to come out at 4-6pm and when i spoke to agent on Xfinity assistant, they confirmed but email says 1-3pm today. It should not be 1-3pm today. When i spoke to xfinity assistant chat, they also told me i would be given a refund because my services went up without my acknowledge.

• Review fromCarole R

  Date: 04/15/2025

  1 star
  After a problem I called Comcast for help. I got a young foreign girl I could not understand and asked to speak to another agent which she refused. This was back in January, 2025. I had already sent my payment in but I was tired of dealing with Comcast, and they were getting too expensive. I called Metronet, and they came and installed my tv cable. I called Comcast to tell them I had made the change and they transferred me to an agent. When I explained I no longer wanted Comcast, the agent talked right over what I was trying to say with a sales pitch. I got tired of his rudeness and hung up. As of January,2025 I have Metronet but Comcast is still billing me and sending emails. I am starting to feel that this is a scam.