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Business Profile

Security Guards

Allied Universal

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Allied Universal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Allied Universal has 77 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was with my daughter to have an IV put in because her port was not working. She was told to come to building ****. This is our first visit. I had a pink pepper spray attached to my keyring. We were told that it couldn't come in the building. We asked if he could keep it until her appointment was over. The ***** male associate that works with Allied Universal said that we either had to take it back to the car or give it to him. We gave it to him. We got to customer service and discovered we were at the wrong building. We had to go move our vehicle. I asked for my pepperspray back. The same associate said no cause he had already destroyed it. I said, "You know you haven't destroyed it. You just want it cause it's cute." He said, "Sure you are right and there's nothing you can do about it!" I think his remark was so unprofessional." No, I shouldn't have said anything but I was representing me. He was representing Allied Universal. I went up to another male associate in imaging and asked how do I get in touch with head of this company. He replied he didn't know! That's just sad!!.

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Universal sent a letter offering health insurance. It included all of my information, including my SS#. First of all, I've never worked for them Secondly, to send a SS# in the mail is terribly wrong, a possible breach of identity (theft). I want future mailings canceled and to have all of my information removed from their system(s).

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There's a 401k established by my brother who passed. My mother who is the beneficiary, also passed. I'm the contingent beneficiary selected by my brother. Made contact with ******* ********** and they sent me a NOD form (Notice of Death) to fill out and I did complete it and send on about of 4/2022 to an address on the form in Kansas City as I was instructed by ******* **********. On 6/2022 they said to me over the phone that NOD is at Benefit Dept waiting for approval and signature. On 8/2022 I could get a hold of a representative. I finally talked to a representative of ******** ***. They inform me that they're not processing my claim of NOD. They referred my to Mr Brett F******* of ALLIED UNIVERSAL. After numurous and repeated calls/messages and emails, none of its was returned. With my luck Mr. F******* answered my call. He instructed me to re-send the NOD to Lissa S**** on about 8/2022. I scan the NOD over to her and she acknowledged my emailing me back with the word "recieved" On late 9/2022 to 10/2022 i made several emails and call/messages, there's was no return to my inquiry. I was asking for any information to my NOD application to the 401k status. My inquiry is being ignored by this company. It's been a long time since I filed my initial application. I am seeking compensation due to their neglect that cause tremendous delay on their part, and the value of the 401k has greatly deminished. I woudl be greatly appreciative if BBB can mitigated and solved my issues with Allied Universal. I also want to add that from my brief conversasion to ******* ********** that this 401k was handled by several company such as; **** ******, ******* **********, and ALLIED UNIVERSAL. I think this account was acquired by this company without me being formaly notified. This made it dificult for me without any answers to the status of my NOD application. I made contact with   Mr. Brett F************ with the email: ********************* and also Ms Lissa S********:******************

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Security agent for Allied Universal was not being careful with my backpack. He got my backpack jammed in an X-ray machine and destroyed my laptop. I went to grab my backpack to reposition it on thr X-Ray machine belt and before I could reposition it the security agent forced my backpack through the machine causing permanent damage to my laptop

    Allied Universal is NOT a BBB Accredited Business.

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