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Business Profile

Payment Processing Services

Heartland Payment Systems, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Heartland Payment Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heartland Payment Systems, LLC has 107 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have received bills from Heartland ECSI for my federal Perkins loan covering the past 3 months suddenly in the past week in the mail. To my understanding, my loan was in deferment due to my status as a graduate student currently in a fellowship program, and my payments had been deferred until the end of my graduate program and associated fellowship training program. I have tried to contact Heartland ECSI several times over the past week via phone during business hours, chat, and email, and I have not been able to get a response. My credit is being affected by Heartland's mistake in these erroneous bills, and this should be rectified. Thanks for your time, ********* ****

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my Paystub, but I havent been paid yet. My bank account is set up already because the direct deposit worked the first time. But this time, still waiting

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday at 2 pm heartland turned off my pos system. Locking my cash in the cash drawer I cannot access and causing me to loose over $800 in lost revenue and tips. I called and they said I owed the $99 a month. They have my back account information and didn't debit the money. No email, mail or phone calls prior to turning off this service. This company has lied to me right from the start. They are a bunch of con artist.

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using them as a credit card processing company for years. The person that set up the account showed my accounting department how to use the terminal machine. He taught us the wrong way to use our terminal. We made complaints about our transaction rates being high multiple times. It turns out that they have been over charging us 1% more because of emv verifications. Security codes and billing address and zip to put in the terminal wasn't even available in our terminal. We updated our software twice and got the visa and mastercard to ask for all info but American Express still doesn't work properly. So basically, I am being charged a 1% fee that I have no control over because the terminal doesn't ask for the info. I paid almost $1.500 in one month because Hearthland gave us the wrong equipment. They still haven't resolved the issue and they taken thousands and thousands from us in fees for years. The customer support just apologized and offered to waive the EMV fee for two months. offering us pennies for thousands they taken from us without even resolving the issue. They also, do not record the complaints. So, they get you into "he said she said" arguments. Not looking for resolution but a warning to anyone thinking about doing business with them. Garbage of a company.

    • Initial Complaint

      Date:06/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live an an apartment complex that uses Gs micropayments as an app to utilize the laundry machines, in the past 2 years the app has been down almost once a month. Today I called the customer service line to be put on hold for over 2 hours. The phone picked up then put me back on hold multiple times. I don't know if it's one person answering calls for the whole country but it's completely unsatisfactory customer service to be picked up on just to be put on hold eventually after 10 minutes to be directed to voicemail multiple times. The app is not working I simply wish to be able to due my laundry, due to a nationwide shortage on quarters none of the business around where I live will give me quarters in exchange for dollars, leaving the only available way to pay the broken app.

      Business Response

      Date: 06/15/2022

      Hi *******,  If you could contact us with details regarding your issue at ******************** or give us a call at ************** option 2 we will be able to hopefully resolve your issue.

    • Initial Complaint

      Date:05/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************, an employee of Heartland Payment Systems in ** continues to send me spam and repeatedly contacts me (via email and telephone) despite repeated requests to stop. I have never had any business dealings with him and have never gave him any of my contact information. I have informed him that I am no longer in practice, that I do not live anywhere near his service area, yet he continues to repeatedly harass me. When asked to stop his reply is "if you don't like it just delete the emails". I have previously called and spoken with customer service who assured me they would put a stop to the harassment, yet it continues.

      Business Response

      Date: 06/03/2022

      The employee has been instructed to remove your name from his email and call list. Further, the employee has confirmed this action has been completed. Heartland Payment Systems, LLC appreciates you bringing this to the company's attention and in accordance to the requested resolution, no future contact will occur and considers the complaint closed.

    • Initial Complaint

      Date:05/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Client: ************************ Merchant account: ******* I switched payment processors in late July 2021, but was told by Heartland I had to fulfill the contract which would expire come November 2021. I was under the impression that the cancellation was solidified and the account would be terminated at that time. I kept getting billed up until February 2022 because they insisted I didn't call to cancel. I want to be reimbursed for the months after November that I was billed for. Automatic payments kept coming out of my bank until I called again to reiterate my cancellation of services. I have called numerous times and ******* who was handling the account keeps giving me the runaround and trying to pass if off to someone else and I no one ever gets back to me. My bank representative at ******************** ****** Shumakaris had spoken with ****** on my behalf, telling her that Heartland needs to issue a refund. I want my money back, I was charged for services I didn't receive. As far as I'm concerned, when I called last summer to say that I wanted to cancel the service, that should have been sufficient enough. It was Heartland's responsibility to make sure my contract would not renew.

      Business Response

      Date: 05/27/2022

      Please see the attached PDF for response.

    Heartland Payment Systems, LLC is NOT a BBB Accredited Business.

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