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Business Profile

New Auto Parts

A-1 Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Passenger side mirror is not folding properly. These mirrors were sold to me as they fit and were compatible with the truck. It worked flawless and now the mirror won’t open and stay in place. The drivers side works great. The passenger side doesn’t makes the truck undrivable. This is not Dot safe. Need a replacement passenger mirror. And now their customer service says it is not compatible to the truck they can’t do anything. Every day that the truck is off the road is money I am losing. If issue is not resolved asap I will be requesting $100 per day since complaints was filed. I just want a replacement mirror and this issue would be resolved.

    Customer Answer

    Date: 11/13/2023

    I was unable to reply to request on link provided. Here is order #
    Make model 2017 ram 2500 Laramie. Please note on the screen shot on their website it says guarantee fit for my make model and year.

    Business Response

    Date: 11/13/2023

    [BBB Transcription via Phone]

    It is outside the 30 day warranty. 

    Customer Answer

    Date: 11/20/2023


    Complaint: ********

    I am rejecting this response because: the part failed less than 6 months. Part should be replaced. That’s a faulty part. 

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 30th I purchased engine that was supposed to come with warranty. I paid 1975.00 just had it installed. Mechanic knoticed bad timing chain. This part is 1100.00.. the owner said it wasn't bad before. He's full of bs.

    Business Response

    Date: 07/31/2023

    We diagnosed and informed you that the VVTs' were either in wrong OR the cam sensors were the wrong ones since you used the ones from your motor. You have done nothing but try and get your money back. You even returned your core BEFORE this motor issue is resolved. So now you want me to give you your money back AND you keep the motor? We drove the car the motor came out of. 4 of us. 4 people driving a car is not normal but we were trying to determine if we were going to sell the car or make it parts, We moved that car in and out of the shop for 2 weeks, it ran beautifully, even at an idle. I am sorry you feel you received a bad motor but you have to make an effort to fix the issue before demanding money back and slamming a good company on every platform you can come up with. You have made NO effort to fix the issue. We told you to have your mechanic change the cam sensors. You did not. You DROVE the car here (would not have made it with bad timing) and we informed you of what we found. You left here and took it to ANOTHER mechanic instead of fixing what you were informed about.

A-1 Auto Parts is NOT a BBB Accredited Business.

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