Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 203 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  901 Conant St Maumee, OH 43537-2842

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1102 S Main St Bowling Green, OH 43402-4733

  
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  Midas Auto Service & Tire Experts

  967 Central Ave Albany, NY 12205

• 

  Midas Auto Service & Tire Experts

  142 S Broadway Saratoga Spgs, NY 12866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025 at approximately. 5 pm I went to Midas at 2730 Town Center Dr. Kennesaw Ga to get a routine oil change on my 2023 Nissan Rouge. I’ve since learned that this vehicle has a plastic oil pan. The mechanic changed the oil by unscrewing the drain plug. There is a known issue that performing an oil change using this technique may cause you to break the drain pan. The alternate method that will not damage the pan is to suck the oil out. My drain pan was damaged. I had to tow my car to the dealership to have the pan replaced. The repair cost me $632.91. The tow cost $100.00. My uber home was $15.73. My Uber to pick up my car was $14.01. For a total of $762.65. Midas has the responsibility of knowing how to safely extract oil on my particular vehicle, I attempted to speak to them on two occasions to discuss recourse. I spoke to Isiah on 4/15/2025. He told me he was unaware of the issues with performing oil changed on Nissans and Nissan should educate them. I spoke to the district manager **** ******* on April 17, 2025. He stated he was unaware of the proper procedure and I should have educated them. He also stated my prior oil change tech must have put the oil plug on too tight. When his tech began the oil change he did not document any damage or over tightening of the plug or pan. The district manager made this allegation two days later after Google searching. According to the dealership it’s an error with the technique of changing the oil on this particular vehicle. He stated you can unscrew the drain plug but you risk damaging the oil pan. The dealership only sucks the oil out. I believe Midas should have been aware of this issue and performed the safer technique or declined to service my vehicle.

  

  Business Response

  Date: 04/21/2025

  DM spoke to customer. The customer came in with a 2023 Nissan Rogue. The Nissan Rogue has a plastic oil pan with metal threads for the drain plug. It was her first visit to our shop. On removal of the drain plug the threads came out with the drain plug still attached. It appears that whoever did her last oil change over tightened the plug causing the threads to lock onto the plug. Yes you can remove the oil 2 ways just like every vehicle. You can either remove the plug and let the oil drain out the proper way. Or you can stick an extractor down the dipstick tube and remove it that way. If the manufacturer put a drain plug on the vehicle oil pan then it would be acceptable to remove the oil from the oil pan. With this customers vehicle it did in fact have a drain plug. Unfortunately the oil pan was cheaply made with plastic which can cause a failure. It is not the stores fault as they were performing the oil change properly. The vehicle was towed to a dealership were the customer paid for a new oil pan on her request. I explained this to the customer and she still thinks the failure is our fault which it is clearly not. If the manufacturer put a oil drain plug on the vehicle then it should be able to be drained by that plug. 

  Customer Answer

  Date: 04/23/2025

  
  Complaint: 23224578
  
  I am rejecting this response because of the following facts: This was not my first visit to this Midas location in Kennesaw Ga.  In fact, I have been coming to this Midas location for the last two years while I owned a 2013 Hyundai Santa Fe.  I relied on Midas expertise to properly service my vehicle.  The Midas GM cannot state for certainty that the previous person tightened the plug beyond specifications and thus caused the oil pan to break.  The GM, nor I, know who changed the oil previously.  There is no documentation on the pre inspection report that suggests the drain plug was tightened over specifications.  In fact, the pre inspection report, completed by a Midas employee,  documents that all aspects of the vehicle checked out appropriately.  The GM made this assumption because he read a google review where one person stated the oil pan was damaged because of the drain plug being tightened.  There were other reviews that state the oil pan is damaged when someone conducts the oil change by unscrewing the plug.  The GM acknowledges that there are two ways to change the oil.  The Nissan dealership confirmed that the safest way to change the oil is by pulling the oil out with the extractor.  The Nissan dealership stated that they do not drain the oil by removing the drain plug because it can cause damage to the oil pan.  As an expert in replacing oil, as Midas claims, they either knew this or should have known this fact.  They should have used the safest method of draining oil on a 2023 Nissan Rouge.  It does not make logical sense to state that since there is a drain plug this method should be used, knowing that it can potentially cause hundreds of dollars in repairs, when there is a safer method to extract oil. None of the google reviews state that the drain pan was damaged by extracting the oil.   The GM’s opinion that the drain pan is cheaply made is irrelevant when he can visually see that the drain pan is plastic and therefore knew or should have known that changing the pan by unscrewing the drain plug could cause unrepairable damage.  I brought an operable vehicle into Midas with the expectation of paying $60 for an oil change.  I left with over $700 worth of damage and an inoperable vehicle because of this shop’s negligence in properly performing an oil change on this specific vehicle.  The shop should have performed the oil change by extracting the oil or the shop should have declined to service my vehicle.  Instead, Midas performed an unsafe procedure to extract oil and is responsible for reimbursing me the cost of repairs, tow, and uber.  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday April 16th, 2025 I took my 2005 Toyota Rav4 in for a tire rotation. They quoted me a price of 19.99. I said OK and they took my vehicle into the service bay. I was the only customer there at 8:00am. I saw them open the hood of my vehicle while it was in the service bay which I never authorized them to open the hood of my vehicle. I heard them slam the hood of my vehicle when they closed the hood. Later in the day I went to change my oil at my place of residence. I was unable to open the hood of my vehicle. I called them and was told that they ALWAYS do a service check on vehicles. I NEVER authorized a service check. I authorized a tire rotation and NOTHING else. I took my vehicle back to the shop and it took TWO of them to open the hood latch. They told me my cable was bad. It wasn't bad when I took the vehicle in. I asked the manager why he opened the hood of my car and he told me he could do whatever he wanted to my vehicle.

  

  Business Response

  Date: 04/24/2025

  DM spoke to customer. We are not responsible for latch cable simply because we opened the hood to perform our inspection as we do on every vehicle. Customer is more then aware we do this, this was not their first visit. 

  Customer Answer

  Date: 04/24/2025

  
  Complaint: 23214921
  
  I am rejecting this response because:

  The hood release cable worked just fine when I took the vehicle in. It's when they slammed the hood shut is when they broke the cable. They had NO PRE AUTHORIZATION to open the hood of my vehicle  which is a VIOLATION of consumer laws. I wasn't given any papers to sign until AFTER they were finished. I have a printed receipt that shows what time they presented me with paper work. I had a very heated argument with the shop manager and his EXACTS words were I can WHATEVER I want to your vehicle when it's in my shop. No, you can't do whatever you want. You can only do what you are AUTHORIZED to do. The ONLY thing I verbally authorized is a tire rotation and NOTHING more.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via ***********] Constituent states he took his car into Midas on March 17th, 2025 at ************************************************************************ to get a transmission flush and fill and they ended up braking the cable. They had his car for many days and he was told by the manager that he does not know how to fix it. Finally, when he did go get the car back, he was told it would be hard to shift at first but would get easier as time went on. That was not the case, the car is very hard to shift. He called Corporate on March 24th, 2025 and was told he would get a call back which did not happen. He was then told by Corporate that Midas are franchises and that store would be responsible. He received a Case No. of *******.

  

  Business Response

  Date: 04/11/2025

  During the transmission flush service, the technician needed to remove the shift cable to properly complete the job. Unfortunately,due to the cable's age and condition, the plastic had become brittle and fell apart upon removal. This was a pre-existing issue with the part, and as a result, replacement was necessary. Customer was informed of the situation and provided with the pricing before any further work was performed, and we proceeded with approval. If there is an issue with the repair, customer simply needs to return so we can inspect and determine what is causing the current issue and repair accordingly under warranty if it is one of the new parts we installed. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via *******] Consumer took her vehicle to Midas to have her ball joints and a control arm replaced. She was told the problem was fixed, but when she picked it up, the vehicle was still having the same issues. The company was giving her the runaround and telling her she needed additional work done. She got the additional work done and it still is not fixed. Consumer said the vehicle later broke down and she took it back to Midas and they told her that her oil pan was cracked, which is what they fixed. She has had no resolution from the shop.

  

  Business Response

  Date: 04/03/2025

  On 1/18/25 we replaced the front brake pads. On 1/25, customer returns with "noise on passenger side," we replace the control arm and outer tie rod. Customer returns on 3/5/25 for an oil change. Customer returns on 3/11 due to oil light was still on. Customers engine through a rod. This is nothing we caused when repairing front end or doing the oil change. This is an internal failure. DM spoke to customer and offered a discount to remove and replace the engine. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 13th 2025 i sent my car to midas for the alternator to be replaced the alternator was replaced now March 14th the car was picked up but the car lights were flickering and the car was shaking i had someone take the car back to midas Saturday March 15th they pop hood and there was something that got into my car chewed through the wiring and built a nest in my car i didn't send my car to midas like that and I would like for midas to pay for the damages to my car the owner of midas called me and was very rude and tried to intimidate me trying to accuse me of doing that to my own car i just want them to pay for the damages to my vehicle

  Customer Answer

  Date: 03/25/2025

  I want midas to pay for the damages to my car

  

  Business Response

  Date: 03/26/2025

  The vehicle was towed in, and drove out. The alternator we replaced is under warranty. We are not responsible for secondary issues (wires chewed by a critter). 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got towed to Midas on the February 12th 2025 , Midas called next day letting me know that I needed a vacuum pump & car will be done tomorrow or Friday the 14th of February . I didn’t hear nothing on 14th so I called and was told car will be done sometime following week . Midas called on 19th car is done and price was 1385 I paid and when I went to my car turned it on it was shaking real bad , I let midas know and I was told that when they tried to take the Vaccum pump apart it shattered into pieces and metal pieces went into my engine and which they had to take apart to clean it out . I ask Midas why wasn’t I informed of my engine being taking apart , the manager of Midas *** ***** couldn’t give me explanation and told me that it wasn’t a Midas job to do and they should of told me to take it to the dealership . I mentioned if that was the case and you couldn’t do the job than why try and do it and now my car is messed up . I didn’t bring my car in this way , Tim told me to leave the car and they’ll look into it . I got a call few days later from Midas saying they tried their best to see what they can do but couldn’t find the problem and suggested for me to tow it to Chevy dealership because that’s the best bet here . I towed it to Chevy dealership from Midas on 2/25/25 and Chevy called with the same exact diagnose information that Midas claim they fixed on my car. I paid Midas 1385 for work that Chevy fixed and would like to be refunded back from Midas please

  

  Business Response

  Date: 03/13/2025

  On 2/12, vehicle was towed in for oil leak diagnostic. The part the customer is referring to was where the leak was, the part was already broke, we did not break. When pulling vehicle into shop it ran horribly as oil was leaking badly. We replaced valve cover gasket and, the vacuum pump that was broken at arrival. After repairs, the leak was gone. The vehicle still ran horribly. As a courtesy we tried to address her continued concerns of the vehicle running horribly with no success, to the tune of $1,309.94 worth of parts and labor at no cost to the customer, documented on the signed RO. We recommended she take it to the dealer as we have done all we could. We truly tried to help resolve her secondary issue of running rough. BUT, the leak the customer had the vehicle towed in for was addressed and repaired. The signed RO was documented - CUSTOMER ADVISED IN DETAIL VEHICLE HAS ADDITIONAL FLUID LEAKS,VEHICLE WILL NEED ADDITIONAL REPAIRS/DIAGNOSTICS TO REPAIR FLUID/OIL LEAKING CONCERN!!! NOTE:ENGINE LIGHT ON PRIOR TO SERVICE AT MIDAS/VEHICLE WAS TOWED-IN. There is nothing more we can do here. We are not refunding customer for the repairs that were made that fixed the customers concerns it was originally towed in for! 

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 23049190
  
  I am rejecting this response because: the problem was not fixed , that’s why it was towed from Midas to Chevy dealership to fix the same problem that Midas claimed they fixed . I sent the documentation showing proof from both shops! 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th ***** ******** says that he had good and bad news I said he said the good news is that the car had only one issue the bad news is its the ***. I said okay.***** paused while speaking as if he was awaiting some kind of reaction from me. I just looked at him asking what is the ***? Which was briefly explained to me. ***** kept reiterating that they were trying to call around to find out about the after market value of the part and that they would let me know while they call around. So I waited nearly two hours. I need the paperwork so I can read over it and get the best understanding of the diagnosis.I waited several More minutes only to leave the store with no information on the 106$ diagnostic I just had done on my car. A receipt was sent to my email only.***** said by the end of the day he would text it to me. That information and response is not normal or right after a customers pay for a *********************** and receives nothing in return. Even Auto Zone prints out the codes on auto zone paper.I returned to the store around 2pm asking for the paper work on my car. *****. He was reluctant to give me the paperwork. Only after me asking many probing questions I was able to determine by ***** that the diagnosis that was supposedly done on the computer DID NOT SAVE. I asked ***** what does that mean? I asked why they couldnt of re- did the diagnosis because I waited nearly 2 hours and why didnt he just be honest with me and tell me that instead of talking to Me about that jeep and not my car? I also asked ***** and waited until he was able to admit verbally that he wasnt being honest I asked *****, so basically you dont have any information about my diagnosis on my car to send to me later because it did not save or something was wrong with the computer he said yes. But he could write the code down for me. I said I cant just take his word for it I need the paperwork work the same paper work I get on letterhead when I get an oil change there.

  

  Business Response

  Date: 03/11/2025

  We couldn't find an ecm so the store did not give an estimate. DM issued a refund for the cost of diag.  Check went out 3/11 USPS

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Love ****

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan-8-25, Had service performed on engine for my *** Sorento which a diagnostic from my *** dealership had determined . Having had years of relationship with Midas , i had no problem trusting the service to be done correctly. Halfway home , noticed smoke rising from the hood . Jan-10-25, returned the car to be checked again and was told the gasket didnt fit correctly. After leaving, i could still smell burning , but the manager told me the oil had to burn off. Also noticed a good amount of oil on my garage floor. Jan-28-25, my 3rd trip to Midas for the same reason. Feb-10-25, manager informed me he is not finding any leaks and perhaps something else is leaking . That is the moment i decided to take it back to the Dealership to get this problem resolved . Feb-25-25, went to *** dealership and had to pay for another complete diagnostics. *** found a good amount of oil from the engine. They completely degreased the engine which Midas should have done. This has cost me much time and extra money . I contacted Midas home office to compensate me for the $174.97 that i had to pay the dealership. The manager offered me $90 that he could approve , but needed to speak to his boss for the total. I asked him to talk to him and call me back. The manager never called me back , so i filed a second complaint with Midas Home office. They told me the owner would phone me within a couple hours. March-5-25, the owner has still not phoned me or tried to resolve this , so i filed a third and final complaint with Midas home office. Feb-6-25, i have decided to ask for a complete refund of $391.73 because of the trouble and numerous visits to Midas, the extra time and money spent and finally , the refusal to resolve this relatively simple issue . My case number with Midas home office is #*******. My invoice number from work performed at Midas is listed below

  

  Business Response

  Date: 03/07/2025

  CUSTOMER ORIGINALLY CAME IN FOR A VALVE COVER GASKET (OIL LEAKING). WE REPACED, CUSTOMER HAD TO RETURN DUE TO THE GASKET BEING PINCHED. WE REPLACED UNDER WARRANTY. WE DROPPED THE BALL NOT SELLING THE CUSTOMER AN ENGINE DEGREASE, THIS DOES NOT MAKE US RESPONSIBLE FOR THE COST OF HAVING IT DONE ELSEWHERE. 

  Customer Answer

  Date: 03/11/2025

  
  Complaint: 23029598
  
  I am rejecting this response because:   After this very long relationship with this Midas location on Britain road, all the money spent for simple jobs such as oil changes and tire rotations to purchasing tires and major appointments, I am highly disappointed that this couldn't be satisfied as low as $90 dollars. The job was not completed by Midas regardless of what their thoughts. The job was completed by the *** dealership on February 25, 2025 after a total of 4 previous visits to Midas with a noticeable smoking vehicle! Midas did perform service, but didn't complete the job causing me extra time and extra expenses. I am hoping for a resolution, but this is something of principal, not about money. 

  ****** *****
  
  

  

  Business Response

  Date: 03/12/2025

  Nothing more we can do here. We are not responsible for the cost the customer paid to have the engine cleaned from an existing leak we repaired simply because we did not estimate as part of the service. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 3.1.25 I took my 2011 dodge Durango on to be inspected for a a shake and burning smell and stalling to start. After inspection was diagnostics was told I need to replace spark plugs and coils also that there was an oil leak leaking into the antifreeze causing the burning smell. Agreed to have both of the those things fixed to fix the issues. Upon retrieving my vehicle the same problems still existed. Was told it was a faulty fuel injector and to bring back on 3.3.25 and they would replace it with labor being free. Returned 3.3.25 at 215 pm the mechanic fixed the fuel injector that still didnt fix any problem. Car is still stalling to start, still shaking when idle, still smelling the burning smell. Im out of $2500 and not one of my problems were fixed. I feel ripped off and sick to my stomach because I dont have that kind of money to throw away. I couldve replaced my entire engine for that price.

  

  Business Response

  Date: 03/04/2025

  We have reached out to customer to get the vehicle back in to inspect. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged over two thousand dollars car stoped running about 2 days later had to get a tow truck over one hundred dollars then they said they couldn’t repair unless got a engine, should have said that before was charged over two thousand dollars plus callded main office he took sides with Midas January 10, 2025 date of service.

  

  Business Response

  Date: 02/18/2025

  DM reached out to offer the motor with installation at a rate of $1500.00. Customer informed us they no longer have the vehicle. Nothing more we can do.