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Business Profile

Patios and Decks

Jim's Custom Fence and Decks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer hired business in mid-April to remove & replace a 6' privacy fence in his back yard and to install 2 front gates. Work was done in mid-May but not to the consumer's satisfaction. He has called numerous times for them to come back out but his calls aren't returned and he thinks they're blocking his calls. The fence was installed but had to be replaced with only 4' of fencing instead of 6' b/c the neighbor's trees and shrubs abutted the old fence. The consumer was OK with this but the two front gates were not installed correctly. Consumer asked for "drop stops" to be installed so gate would stay open when consumer needs to exit his driveway. business did not do that and as a result, the gate swung back and forth in the wind and pulled out of the ground. Consumer asked business to come back out and he said he would but did not show up. He has been ignoring his calls ever since. Consumer just has a short handwritten contract of sorts.

Jim's Custom Fence and Decks is NOT a BBB Accredited Business.

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