Complaints

This profile includes complaints for Perfect Power Wash, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Perfect Power Wash, LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Perfect Power Wash, LLC

  3443 Summit Rd Norton, OH 44203-5342

  
• 

  Perfect Power Wash, LLC.

  9799 Princeton Glendale Rd West Chester, OH 45246-1039

  
• 

  Perfect Power Wash, LLC.

  9799 Princeton Glendale Rd West Chester, OH 45246-1039

  
• 

  Perfect Power Wash, LLC

  145 Lake Dr Ste 101 Wexford, PA 15090-8473

  
• 

  Perfect Power Wash, LLC

  38 Village Pointe Dr Powell, OH 43065-7760

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PERFECT POWER WASH LLC **** ****** **** ******* ** ***** ********** ******** ******* ** ********* ******* ********* Total: $79.57 Transaction Type: Sale Transaction Status: Pending Settlement Card Brand: ******** **** ******* **************** Entry Method: Keyed Approval Code: ****** Approval Message: APPROVAL AVS Result: Full Exact Match Customer Name: ******* ***** ******** ********* I only called to cancel in May 2025 because I kept getting phone calls to schedule service. I never received a copy of the electronic contract that I signed in 5/24 until I called to complain in 2025. I did not realize that I had to cancel the contract prior to 3/17/25 because I never received a reminder. These are unfair business practices making the consumer pay for services they don’t receive or want. Anyone can come and look at my house and see that it never looks like it was washed. This company doesn’t deserve an A+ rating.

  

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to share your concerns. At Perfect Power Wash, we are committed to clear communication and transparency in all of our customer interactions.
  Ms. ***** enrolled in our Annual Membership Program in May 2024, at which time the terms of the program—including the renewal date and cancellation policy—were explained in detail and confirmed through a signed electronic agreement. While we regret that the original copy was not readily accessible, it was provided upon request and remains consistent with what was discussed at the time of enrollment.
  Our membership program does include routine service reminders, which are sent prior to the renewal deadline to ensure customers have the opportunity to make changes or cancel if desired. Per the agreement, the membership automatically renews unless canceled before March 17, 2025.
  We appreciate the opportunity to clarify our process and will continue to ensure our policies are communicated thoroughly.

  Customer Answer

  Date: 04/16/2025

   I am rejecting this response because:
  
  They are lying about sending out a reminder. I received an email with a copy of the contract when I called to cancel the service in April 2025. They charged my credit card without my permission which I could dispute with Discover but I chose not to. I asked them to send me a bill and confirmation that my contract is canceled which they did not do. I have yet to receive a cancellation letter. This complaint is my future proof of cancellation. They are not transparent and have many complaints online that they choose to ignore. 

  

  Business Response

  Date: 04/17/2025

  Thank you for the additional feedback. We’d like to clarify that under the terms of our Annual Membership Agreement—which the customer reviewed and signed during enrollment—reminder calls are not a contractual requirement. As part of our process, we did provide a copy of this signed agreement for the BBB to review to support transparency. We understand that the customer received the agreement via email upon contacting us in April 2025, and we honored their cancellation request at that time. While we regret any confusion or frustration, the charge was processed in accordance with the membership terms in place prior to cancellation. At Perfect Power Wash, customer satisfaction is incredibly important to us, and we welcome the opportunity to provide clarity and resolution wherever possible.

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this service once when I was a homeowner. We sold this residence and are now living in a condo environment. They have continued to call me repeatedly even though I have explained multiple times that I don't own a residence that could use their service. I have asked multiple times for them not to call me anymore, but he continues to call. I have blocked many phone numbers from this business, but it seems they always have another number to call from. I don't know if you can assist, but I at the very least want it on the record that they are ruthless in their marketing and sales communications.

  

  Business Response

  Date: 03/31/2025

  We sincerely apologize for any inconvenience our calls may have caused you. Please know that we take your concerns seriously and have taken the necessary steps to ensure your information has been completely removed from our call system.
  We regret any frustration this situation may have caused and appreciate your patience as we worked to address it. If you experience any further issues, please do not hesitate to reach out so we can resolve them promptly.
  Thank you for bringing this to our attention, and we appreciate your past business.

  Customer Answer

  Date: 03/31/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used this company's service in the past and was not happy with the service but no major complaints, I just don't want to use them again. However they have been harassing me with a robocall everyday. I've asked them to stop and have even blocked the phone numbers, but the calls keep coming. I spoke to a **** through text message to stop the calls, but they keep coming. I want it to stop.

  

  Business Response

  Date: 03/28/2025

  We have removed the numbers we had associated with your account from our call system and this should solve the persistent calls. We thank you for for feedback and we apologize for any inconvenience. 

  Customer Answer

  Date: 03/28/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/2024, Perfect Power Wash did a fine job of providing power wash services to my home. I was verbally offered a membership to lock in a rate for services the next year. No written documentation was provided, and I signed nothing. Incidentally, I received a second bill from them asking for me to send a check as payment because their credit card processing was down. This request seemed unusual. In 9/2024, the company came to redo some additional work that was under warranty and therefore free. At that time, they allege I was verbally reminded of the membership and the cancellation which would be due on 3/16/2025. Again, I had received no paperwork and signed nothing. On 3/19/2025, 3 days after the supposed deadline to cancel, a representative from Perfect Power Wash unexpectedly called to schedule an appointment for services. Not needing any power washing services, I declined and said I don’t remember having signed up for a membership. They followed up with an email that said I had to schedule service or pay a $197.62 membership cancellation fee. The email also contained an alleged recording of the conversation between the representative and me from 9/2024. I declined the services again and requested a copy of any written agreement that I had signed. I also explicitly denied permission for them to charge my credit card. They responded with a copy of the charge to my credit card in the amount of $197.62. I was given no written documentation at all for this membership — I signed no agreement, and never received any written confirmation of enrollment in a membership. When the date of renewal approached, I was not given any sort of reminder that there was a renewal upcoming, verbal or written. Every other company I have dealt with has a reminder system for upcoming annual charges, and also provides a written copy of the agreement. PPW’s failure to do basic written documentation indicates that they are intentionally misleading and defrauding their customers.

  

  Business Response

  Date: 03/28/2025

  We are sympathetic to the situation, however the customer did provide verbal confirmation over a recorded line that he understood the cancelation process and the time frame associated with our annual membership process. We did also provide that recording to the customer for him to listen to so he was made well aware of the situation. We stand by our initial assessment and we are not willing to issue a refund considering the customer did in fact confirm the annual membership and did not cancel within the timeframe presented to him. 

  Customer Answer

  Date: 03/28/2025

   I am rejecting this response because:
  

  No written documentation was ever provided regarding this supposed membership enrollment. I would be curious as to what a judge would have to say about the enforceability of what they are claiming is a verbal contract initiated over a year ago. And what a judge would say regarding this business practice with respect to consumer protection laws.

  Regardless, PPW charged my credit card without my consent. If they want to collect a fee, going through the customary billing channels would be an expected course of action. But to charge my card -- when I explicitly told them not to -- is unacceptable.

  

  Business Response

  Date: 03/28/2025

  We appreciate the opportunity to clarify our business practices and address your concerns regarding our annual membership and associated cancellation fee. Our membership agreements are structured to comply with all applicable laws and regulations. As part of our enrollment process, members provide authorization—whether verbally or in writing—to be billed according to the terms agreed upon at the time of enrollment. In your case, our records indicate that you agreed to these terms, including the automatic renewal policy and the applicable cancellation fee, which was clearly outlined in the contract. Regarding the charge to your card, it was processed in accordance with the authorization granted at the time of enrollment and the terms of the agreement. While we understand your concerns, it is standard industry practice—and legally permissible—for businesses to charge for services as agreed upon in a contract. We stand by the legitimacy and enforceability of our contractual terms, which are designed to be transparent and fair to all members.

  Customer Answer

  Date: 03/31/2025

   I am rejecting this response because:
  
  The terms of membership are not clearly and fully communicated. I am not the only person with this complaint, indicating that PPW has a problem with informing their customers properly regarding details of their membership program. It is simple to send customers an email or letter confirming their enrollment and outlining the terms of the agreement. Similarly, it is common practice for companies to send emails/letters to remind customers of upcoming renewal deadlines. PPW's failure to provide any of these basic communications is a red flag.

  Regarding the credit card charge, I explicitly rescinded authorization for payment. I don't recall giving PPW permission to keep my credit card information on file. With a dispute about the purported contract, seeking remedy through billing, collections, or lawful means would be appropriate. Charging my card without consent is not.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used perfect power wash a couple years ago and they did fine, no complaints on the service. However, since that time I have been receiving dozens of un-wanted solicitation calls and texts. I have told them multiple times over the phone and by responding to texts that I don’t wish to be contacted like this. During the spring season I get calls daily. Most recently I responded to a text requesting that they stop. They replied saying I was unsubscribed and would not receive further contacts. However, I still have received several sales phone calls and voicemails in the subsequent days.

  

  Business Response

  Date: 03/24/2025

  Thank you for bringing this to our attention. We sincerely apologize for any frustration or inconvenience caused by our marketing communications. We want to assure you that we have taken immediate action to remove your information from our marketing lists to ensure that you do not receive any further calls or messages from us. We appreciate your past business and regret that our outreach has not aligned with your preferences. Your feedback is valuable, and we will use this as an opportunity to improve our processes. If you experience any further issues, please do not hesitate to reach out to us directly at ************, and we will be happy to assist you.
  Again, we apologize for the inconvenience and appreciate your time in bringing this to our attention.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Perfect Power Wash came out on 5/16/24 to clean our house and gutters. When they were finished, our house was severely streaked, window screens were damaged, front door was damaged and water came in the front door. We contacted them numerous times and they kept offering to come out and rewash the siding, which we agreed to four times. They agreed to pay for the screens ($260.00) by refunding the credit card they had on file, and to pay for the damage to the front door directly to the agreed upon contractor ($1,695.00). They have not done either. They did refund the cost of the initial power washing. When we contacted them again in January, *** from ***************** said that they were not going to pay either of the above amounts, that they would rewash our streaked and discolored house, and that would be their last interaction with us. We have a quote to replace the damaged siding at $13,205.00.

  

  Business Response

  Date: 03/17/2025

  We have made multiple attempts to address the customer's concerns and find a resolution. However, our recent conversations have unfortunately ended with the customer disconnecting the call, making it difficult to reach a mutual agreement.
  We do not agree with the customer's assessment of the siding issues. Our team has taken steps to mitigate the concerns, and we are confident that a full replacement is not necessary and we have resolved any lingering issues. We have previously provided the customer with a clear path forward, including multiple opportunities for re-washing, which they initially accepted. However, they later declined our proposed resolutions.
  At this time, we are unable to offer any further accommodations beyond what has already been discussed. While we regret that we could not come to an amicable resolution, we have acted in good faith to address the concerns and stand by our position.
  

  Customer Answer

  Date: 03/19/2025

   I am rejecting this response because:
  
  The so-called multiple attempts to address the concerns made by Perfect Power Wash were to rewash the siding. They also asked for copies of the estimates and we were told that they would reimburse us the cost of the screen repairs and that they would also pay to have our front door repaired.
  
  The problems we incurred were caused by their employee, who they hired, trained, and sent to our home. We believe that agreeing to have them out four additional times to rewash the siding in an attempt to remove the streaks and stains, obtaining estimates for the screens and front door per their request and then forwarding them to them, was our good faith effort to work with them. That all changed this year when we were told that they were not going to reimburse us for the screens and the front door damages, that they would rewash the house and that would be the end of it. Take it or leave it.
  
  We are surprised and disappointed in their ***************** condescending/bullying attitude. We have never had a problem with their services in the past. We have not published a bad review nor have we bad mouthed them on social media. We have simply tried to work with them to resolve the problem.
  

  

  Business Response

  Date: 03/24/2025

  We appreciate the opportunity to address your concerns and the time you have taken to communicate with us. Throughout this process, we have made every effort to resolve the situation amicably and in good faith. We have provided multiple opportunities to address the issues at hand, including repeated attempts to rewash the siding and discussions regarding potential reimbursements. At this time, we stand by our resolution efforts and our initial assessments. While we understand that our proposed solutions may not align with your expectations, we believe they were fair and reasonable given the circumstances. If you wish to move forward with the resolutions we have already presented, we remain open to continuing the conversation. However, we are not willing to pursue any additional resolutions beyond what has already been offered. We value all of our customers and take every concern seriously, but we also must ensure that our resolutions are fair and aligned with our policies. Should you choose to accept our previously proposed resolution, we are happy to proceed. Otherwise, we respectfully consider this matter closed.

  Customer Answer

  Date: 03/28/2025

   I am rejecting this response because:
  

  We disagree that you have provided multiple opportunities to address the issues by proposing resolutions. What has occurred is the following:
  
  1.Your employee came out to wash our siding and damaged it, along with some of our window screens and he took the finish off the front door. 
  
  ***** stated that you would reimburse us for the repairs to our window screens and that you would pay to have our front door repaired. Neither of these occurred, although there was ample opportunity to do so in the many months since we submitted the requested estimates. What other discussions regarding those reimbursements are necessary? You agreed to reimburse us but needed estimates. We provided those estimates. You never followed through.
  
  ***** offered to rewash our siding, which we agreed to, provided you gave us advanced notice so that all parties could be in attendance. Instead, we would get a message that your technician was on their way to our home, meaning only that my wife, who is retired, would be the only one of us able to be home.
  
  Each time that your Company rewashed the siding, your employees would take pictures of the damages to our home. We do not believe that you would keep offering to rewash the siding if the pictures did not reflect there were damages.
  
  In January of this year we were told that you were no longer going to pay for the damages to the window screens and front door. We are now wondering what resolutions you are proposing since you took those off the table. If your only proposed resolution is to rewash the siding, how will that reimburse us for the damages to our screens and front door that were caused by your employee?

  
  

  

  Business Response

  Date: 03/31/2025

  We acknowledge your response to our previous communication regarding your BBB complaint. However, we must clarify that our resolution process was effectively halted when you stated that you would be involving legal counsel. Since that time, we have not received any further communication from you or your legal representative to continue discussions. To reiterate, we are willing to discuss resolution options as long as legal action is not being pursued. If you wish to move forward without attorney involvement, we are open to continuing the conversation regarding potential resolutions. However, as previously stated, we are not comfortable proceeding with any replacement of the siding as we do not feel that that is necessary, which was the point at which legal involvement was first raised. If you would like to revisit our prior discussions and explore the options we have proposed, we are happy to do so in good faith.

  Customer Answer

  Date: 04/04/2025

   I am rejecting this response because:
  We disagree that the resolution process was halted when the possibility of legal representation was suggested. It was halted when your client service representative, ***, said that the company was no longer going to reimburse us for the damages caused by your employee to our front door and window screens, that they would wash the house for a fifth time and then be done with us.
  We disagree that we have not communicated with you since that time, as we have left messages for *** that were not returned. The company who provided the estimate for the front door also left messages with *** that were not returned. 
  We have proven throughout this process our willingness to work with you. It is unbelievable that you feel no responsibility for the damages caused by your employee that you sent to our house. It is unbelievable that this is how you treat your repeat customers. We could have posted negative reviews, but we thought we could work with you. Instead we have received nothing but condescending disdain for the problems you caused. 
  If you are willing to reimburse us for the damages to our front door and window screens for the amounts that are the estimates that we provided, per your request, we will be willing to not involve legal counsel.
  
  

  

  Business Response

  Date: 04/16/2025

  We will be reaching out to the customer directly within the next few business days in order to discuss the proposed resolution options again and work towards a final resolution to this matter. We appreciate the customer's point of view and we are committed to resolving their concerns to the best of our ability. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company provided a service, which is to power wash my driveway and walkway to the front door. A known issue with their chemicals is that it can potentially damage adjacent plantings if they do not take the time to cover them. Thus they ****** several boxwoods in my front walkway (pls see picture). I did not alert them until recently, which is approximately four months after the service. This was because I wanted to make sure the plants would not recover. When I did recently tell them about it, they indicated that wouldn’t replace it because I did not tell them about it immediately. But they admitted that all they would do if they found out about it was to “watch and wait to see if the plants would recover.” I don’t see the difference if I told them about it right away versus now.

  

  Business Response

  Date: 02/04/2025

  We appreciate the opportunity to respond to this complaint. Our company takes every precaution to minimize potential impact on surrounding landscaping, and we were in direct communication with the customer both during and after the service. At no point during those conversations did the customer express any concerns about damage being done.
  Unfortunately, the customer waited approximately five months to notify us of an issue. Due to the passage of time and the many variables that could have influenced the condition of the boxwoods in the interim, we cannot and will not pursue a damage claim presented outside a reasonable timeframe. Identifying and addressing concerns promptly is essential, as it allows us to assess the situation accurately and take appropriate action if necessary.
  While we understand the customer’s frustration, we stand by our policy and our handling of this matter.

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  
  Thank you. Even if there had been immediate notification, their mitigation effort would be to watch and wait. 
  

  Furthermore, this is a known and common damage which potentially  results from poor efforts to properly protect plants from power washing chemical damage. The company was derelict in its responsibility to protect the plants

  There has been no other event or cause for this damage. It demonstrates tell tale marks of chemical damage from power washing, a side effect of which the company is well aware.
  

  “Time to notify” is immaterial and an excuse to dodge rightful mitigation.  Also this is not written into any contract. Legal mitigation will be pursued if necessary 

  

  Business Response

  Date: 02/04/2025

  We appreciate the customers point of view but again, we stand by our assessment of the situation. There are in fact many variables that could affect plants in the same manner and we do not feel that it is appropriate to pursue this further given the amount of time that had elapsed since we did the service on August 8th of last year. We are prepared to explain this to any party's that would question this line of thought. We apologize for any frustration but we will not be held accountable for any perceived damage that was not presented to us within a reasonable amount of time. There has been zero documentation to corroborate the customer's claims and the only pictures of the damage the customer is claiming we caused were taken within the last month and do not prove that our company is at fault for this what so ever. Thank you for your understanding. 

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  
  I would accept some monetary reparation, specifically the cost of the service 

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a one-time service from Perfect Power Wash to clean the exterior of our home in 2023. The local service provider did a good job and we had no complaints with the service. However, at the end of the service, the provider was showing an iPad to me, the partner of the person who called to arrange the service, and had me swipe through and sign documents that I still don't know what they're for. Months later, we received a bill for a service contract for 2024. We were never told we would be going into a service contract and we have not been told if we opted in by being told where to sign on the iPad without the opportunity to read through documents. We were not informed that a renewal would be forthcoming via a call, email, or letter that would offer the opportunity to cancel. Instead, we received a bill after the fact. After many calls disputing the service plan, we were finally able to cancel. Later, we were shocked to receive an invoice for an annual cancellation fee of $161. Had we not been deceptively placed into a service plan, we would have used this company again. Knowing what we know now about their business practices, I highly recommend that other avoid using this company.

  

  Business Response

  Date: 12/09/2024

  We apologize for any confusion but our technicians are required to explain our annual membership program in its entirety before having the customer sign off on the contract when it is presented. As an added layer of verification, we also have a thorough explanation of the annual membership program agreement on the actual form that the customer signs. We have attached a copy of the contract that the customer signed as proof of the contract and its authenticity. In conclusion, we are confident that the annual membership was presented properly and we also have a signature on the contract from the customer to verify. Since the contract was not canceled before the March 16th cutoff date the cancelation fee was charged in accordance with this contract. Thank you for your understanding. 

  Customer Answer

  Date: 12/19/2024

  The annual fee was not explained in detail by any member of the team. When prompted to sign the tablet, I was not given the chance to read any documents and was told I was signing off on services received that day. 

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an inquiry about their services of Christmas light installation to receive a request. Since then I have received 5 texts and 17 calls

  Customer Answer

  Date: 11/28/2024

  Screenshots of calls and there have been 3 more not pictured.  

  

  Business Response

  Date: 12/06/2024

  We apologize for any inconvenience, we have removed the customer's info from our marketing and will use this feedback to improve moving forward. Thank you for your feedback and your understanding. 

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was called and service was scheduled over the phone to wash the house. Tech came out and equipment failed. Only half the job was done. The tech stated that he would call to reschedule to complete the job. Company policy states that payment will be charged 24hrs after service is completed. My credit card was charged the next day. I waited a few days for a call for a new appointment and never happened so I reached out. Was told I needed to send photos of what I was unsatisfied with and I said the whole back of my house. They sent another tech when I wasn't home to inspect which he could not do because the back of my house is gated. Said it looked fine. I called wanting either the service complete or my money back. The company said the original tech no longer worked for the company and that there was nothing they could do. I think it is incorrect to charge me for a service that I never received and they were incredibly rude and unhelpful. Amex is disputing the charge for me but I don't want anyone else getting ripped off.

  

  Business Response

  Date: 11/26/2024

  Thank you for bringing this matter to our attention. After reviewing the situation, we found no documentation from the original technician indicating the service was incomplete. In fact, our records suggest the contrary. Additionally, despite multiple requests, you declined to provide photos to support your claim.
  To ensure thoroughness, we sent a General Manager to inspect the property, and their assessment confirmed that the back of the house was washed appropriately with no room for improvement. We take customer satisfaction seriously and regret any miscommunication, but based on our findings, we believe the service was completed as agreed. Thank you for your understanding.