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Business Profile

Computer Parts

Provantage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to secure my refund for a defective product I purchased earlier this year. After receiving an RMA, I returned the product, which Provantage acknowledged on November 7th. Since then, I have been corresponding via email with Aundrea M***** from their team regarding the status of my refund (please see the attached PDF ************_ReturnInstructions" for conversation). We are approaching 60 days since they received the return. Aundrea has informed me that a discrepancy in Provantage's management processes has caused a delay in processing my refund. However, the lack of transparency surrounding this issue makes me concerned that I may not receive my approximately $50 back, as indicated in our email exchanges. Initially, I was hesitant to order from this company because of some concerning online reviews. Nevertheless, I found enough positive feedback from customers who confirmed they received their orders, which led me to proceed with my purchase. Unfortunately, I now have to file a complaint with the Better Business Bureau in an attempt to recoup my hard-earned money since my efforts are producing a refund. If Provantage refuses to refund my money, this complaint will be here to warn other potential buyers. A separate PDF of the receipt is attached.

    Business Response

    Date: 12/31/2024

    Hello,

    A credit of $52.99 was issued to Mr. *******' credit card account yesterday.  

    We regret the inconvenience this has caused Mr. *******.  The refund should not have taken this long.

    Regards,

    Scott D*********

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

Provantage LLC is NOT a BBB Accredited Business.

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