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Important information

• Advertising Review:

  On February 25, 2025, BBB asked the business to substantiate "Yes, all of our products and cleaning solutions are non-toxic, and safe for both children and pets." "Eco-friendly cleaning solutions" "We guarantee you’ll be satisfied with our service."

  "100% Satisfaction Guaranteed" claims made on its website. BBB’s Code of Advertising states: 

  20. Warranties or Guarantees
  

  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
  
  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
  
  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

  36. Environmental Benefit Claims

  36.1 General Principles

  36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
  36.1.2 Advertisers must qualify general claims with specific environmental benefits.
  36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
  36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
  36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.

  36.4 Non-toxic

  36.4.1 Non-toxic claims likely convey that a product, package or service is non-toxic both for humans and for the environment generally. Thus advertisers must either possess competent and reliable scientific evidence that this is the case or clearly and conspicuously qualify the claim to avoid confusion.

  BBB requested that the business include the terms of the advertised guarantees and warranties, or a disclaimer so consumers understand that there may be terms and conditions. 

  Claims as to being non-toxic, efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Furthermore, basic principles of the code state that advertisements which are untrue, misleading, deceptive, or fraudulent shall not be used. Advertisers should be prepared to substantiate such claims. 

  As of this date, the business has not responded to BBB's request for substantiation about its advertising.