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Business Profile

Medical Equipment

Darah Medical Equipment & Supplies LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My orthopedic surgeon's office told me they wanted me to use a cryo brace for therapy after my knee replacement surgery. They told me there would be no cost to me. I received the brace from Darah Medical sometime in late June or early July (2024). On August 2nd, Darah sent me a bill for $136.16. I contacted them, and they eventually put me in touch with the sales **** ***********************. ****** eventually called me (on Aug 6th) to tell me that they were required to send me the bill, but I didn't have to pay it. Furthermore, ****** reassured me that I wouldn't get another bill. On September 3rd, I received another bill from Darah Medical, stating that I still owed $136.16 and I was now ***** days past due. I called *********************** on September 3rd at 2:52 pm, and left a message asking him to call me. I called him again on September 4th at 2:02 pm, and left another message asking him to call me. He has not returned my calls. I called Darah Medical's main office on September 4th, and left a message for ***********************, who is apparently the manager. She has not returned my call.I am concerned about my credit rating if they keep sending me bills. I want them to stop sending me bills, and remove the amount they say that I owe. If they are unwilling to do that, I want them to take back the cryo brace they sent me, and notify my insurance company that I returned the brace to them.

    Business Response

    Date: 09/06/2024

    I am very sorry that you were not contacted in a timely fashion from our company.  Your question was forwarded to the correct managing contact by ****.  Your physician's office was incorrect in stating that you would owe nothing.  Your medical insurance has a co-insurance that would apply to your medical equipment.  Please contact me directly at ***************** so I can help with this issue.

    Customer Answer

    Date: 09/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We have come to an agreement on the bill they sent to me.  No further action is needed.

    Sincerely,

    ***************************

Darah Medical Equipment & Supplies LLC is BBB Accredited.

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