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Business Profile

Roofing Contractors

Tartan Builders Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tartan Builders Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tartan Builders Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company failed to complete agreed work. Did not replace arch flashing on front of house. Installers damaged flashing on garage - did not return to replace or repair. Spoke to **** ********* several times was promised completion - Never returned. Was advised by fellow neighbor who also had roof replaced that company went out of business due to illegal workers being employed. Tried to reach company by phone several times unsuccessful.

      Business Response

      Date: 02/04/2025

      Hi Mr ******,

      Thank you for reaching out and bringing this matter to our attention. We take customer concerns very seriously and sincerely regret any inconvenience you have experienced.
      Our Chief Operating Officer will be in contact with you shortly to discuss your concerns and work toward a resolution. We appreciate your patience as we review the details of your complaint.
      If you have any additional information or documentation that would help us better understand the issue, please feel free to share it with us. We are committed to addressing this matter promptly.


      Best regards,
      ****** *******
      ******** *********** *******

      Customer Answer

      Date: 02/11/2025

      2.11.2025 Consumer notified BBB that business has completed repairs and complaint can be closed.

    Tartan Builders Inc is BBB Accredited.

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