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Business Profile

Marketing Programs

UR Association LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to be a member of the URA on 4/16/22. After thinking it over I have decided I don't want to be apart of the organization and have emailed and called numerous times to get them to cancel my membership and remove my credit card information from the billing profile so my credit card wont be charged on 6/15/22. They have ignored all of my attempts to get this resolved. My request number for this incident is ********

    Business Response

    Date: 05/25/2022

    CCing **** ******* for firsthand information - also, if there's a charge
    that we have missed, please let us know.

    Good Afternoon,

    We do apologize for the delay and thank you for the courtesy voicemail;
    please disregard my voicemail. The letters were sent to our Treasurer's
    address in OH, however, we physically operate in Annandale, VA. We just
    received both letters yesterday, May 24, 2022.

    **** ******** does have a request; I will include that here, as well as
    attach his billing history. In reading your letter, I see that **** may
    have thought we were taking his money against his will/authorization. All
    cancellation requests that come in prior to billing day (on the current
    platform, that is the 15th of each month) are honored so that no one is
    billed. **** requested cancellation prior to 5/15 and therefore was
    cancelled and not billed. He was also within our trial period and wouldn't
    have been charged this month.
    *Note:* We have no record of a call from **** ********, the only way we
    would know is if a voicemail were left like the one you all have left. Our
    voicemails come through a computed system and that's how we keep record
    (CommuniKate systems)

UR Association LLC is NOT a BBB Accredited Business.

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