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Business Profile

Seal Coating

Professional Pavement Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a new concrete driveway pour in June of 2022. They driveway has cracked in several places. The end of my driveway has completely broken off. I paid almost 20,000 dollars . I cannot get anybody to actually come and look at the damage. I’ve been told to submit pictures which I have done and they would get me on the books but now nobody will return my messages or calls

    Business Response

    Date: 04/20/2023

    We have communicated with **** (the husband) he has expressed that he is fine with the driveway. We have already been out at least once to repair the crack. 
    We have also discounted their driveway by half. So they only paid $9800 out of the $19,249.58 that was the original cost. We will reach out to the customers again today or tomorrow to see what else we can possibly do. If the husband is satisfied and the wife is not I do not know what else we are able to do.

     

    Shelly ****

    Customer Answer

    Date: 04/21/2023

    I am rejecting this response because:  this company has not been to my house to repair anything and my husband has never said he was satisfied  and surely did NOT discount any money off the the original money of over 19 thousand cash that we paid for the driveway.   This company needs to stand behind their work  and not make false accusations.  Their response is definitely not acceptable to my husband our myself ! 

    Regards,

    ******* ****

    Business Response

    Date: 05/09/2023

    We were out there working on the repair on 4/28. We are also scheduled to be out there again tomorrow to complete all repairs. At that point everything should be satisfactory to customer. We are doing what we can to correct issues the best we can. 

     

    Shelly R***

    Customer Answer

    Date: 05/09/2023

    My husband talked to Travis and said the company would be at my house on May 4th 2023 to cut the apron of my driveway back 6 inches from side to side and re-pour that section.  May 4th has come and gone and nobody showed up or called to say they couldn’t come.  We paid over 19 thousand dollars cash to have this driveway put in and we’re expecting it to last for longer than a year before it started to fall apart.  This company has done nothing but lie about the entire situation.   Either fix the driveway correctly or give us the entire amount that we paid for the driveway back.  
    Regards,
    ******* ****

    Business Response

    Date: 05/15/2023

    This repair has been completed. I do not know what else is expected on our part. At this point in time I believe Professional Pavement Services has done what it can do remedy the issue.

     

    Shelly

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