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Business Profile

Heating and Air Conditioning

Baker Heating & Cooling
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Bake Heater Air to fix my heater because I was hearing noise. They sent someone out on 9/16/2022 at 9:23 am they said they fix it but didn't so I called them again they came back out to see whats wrong thats when they told me it was the water heater I paid $1,300 all this money when they didn't fix anything I tried to call them no one is answering they phone is there anyway someone can help me.

    Business Response

    Date: 11/09/2022

    Complaint ID: ********

    On 8/17/22, we received a call from Ms. **** who stated that her furnace was making a loud
    banging noise. We sent a technician out the following day. Upon his arrival he found that her
    blower motor was making an audible noise and the internal lubricant of the motor had leaked
    into the blower housing and bearings had play in them. All of this caused the technician to
    diagnose that blower motor as imbalanced and caused the noise described by the customer.
    Ms. **** and a male gentleman on site also agreed that that was the noise they were hearing.
    The technician replaced the blower motor for a total of $1,299, including the initial service call
    fee of $99. On 8/22/22 the customer called back in and stated she was again hearing a noise.
    We sent the same technician back on 8/23/22 to check it out. He was unable to replicate the
    noise she was hearing and also repaired her discharge line for condensate pump at no charge
    after noticing it had collapsed. We collected no payment at that time. Again, the customer called
    back in on 8/23/22 and stated she was hearing another noise. We sent a new technician, along
    with our boss to her home on the same day. Upon their arrival, there was no noise coming from
    the furnace. After an extensive search of her furnace, ductwork, and air conditioning equipment,
    they were able to replicate a noise from her water heater. We were unable to offer a
    replacement of her water heater because we do not have a licensed plumber on staff. We did
    give a ballpark for a typical water heater replacement, but advised her to speak with a plumbing
    company to see if a repair was feasible in this situation. We did not collect any payment for this
    return call either. All of the technicians who have been to her home have all agreed that the
    original replacement of blower motor was necessary for the customer to have heat in her home
    without the furnace making noise. The noise from the water heater was a completely separate
    issue.

    Ms. **** has called in several times since then to request a refund of her blower motor so that
    she can purchase a new water heater. Myself, ****** ******, Business Office Manager, and my
    Office Assistant, Jennifer, have both explained that we can not offer a refund on parts that have
    already been installed. We do believe that the blower motor was failing and that it was replaced
    based on not only the noise she was hearing, but also because the technician knew that she
    would not have heat unless it was replaced with a new motor.

    Please do not hesitate to contact me if you have additional questions or need any additional
    information from me.

    ****** ******
    ****************@gmail.com
    ** ************ ** ************

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