We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

T Shirts

Brooklyn Backroom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in T Shirts.

Complaints

This profile includes complaints for Brooklyn Backroom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brooklyn Backroom has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a t-shirt from the seller online. Seller confirmed order by email on 12/28/23. Said it would take 2-5 business days to process and up to 7 business days to be delivered. I contacted them on 1/15/24 by email to say I had not received the item nor a tracking number. I received an auto reply from the seller saying they would reply within 2 business days. I did not receive any reply from the seller. I contacted them again by email on Jan. 22, 2024 and said if I had not heard from them by 1/31/24 that I would be disputing it. I received an email that the seller's email was no longer valid. To date, I have not received the item I paid for nor any communication from the seller. It seems they have now shut down their email.

      Business Response

      Date: 02/09/2024

      Hi Better Business Bureau,

      We have received your email and will follow up with a personal response (usually within 2 business days). Please add this email address as a contact to ensure this message arrives to your inbox and not your spam folder.


      Thank you for your patience,

      Customer Service


    Brooklyn Backroom is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.