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Business Profile

Security System Monitors

SDG Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have SDG security services for years and never really had an issue. I have accidentally set my alarm off in the past and they called immediately. Well that apparently is it not the case now. Last month I set off my alarm and put the code in quickly so when they didn’t call I did not think much about it. Today my husband was outside and set the alarm off and it was going off for over 35 minutes.! We received no phone calls. When I called them they are staying they are showing it was canceled. We did not cancel it. We input our code 40 minutes later. So basically no one at the call center is bothering to call anymore. They are just closing tickets. I have had the company long enough to know the process. Don’t really care for your agents making up excuses. Over 35 minutes my house could have been cleared out. No one bothered to call a not sure what I am paying you for!!!!

SDG Security is NOT a BBB Accredited Business.

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