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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out due to a poor restaurant experience through the subway website 4 times and the manager, ***, sends the same exact response not addressing the issue (see attached). My friend and I tried to use a promo coupon online and it would not work so we took the coupon to the store. The girl working said they don't accept them and would ONLY take the $6.99 for ONE sub. The next day I confirmed that they SHOULD have accepted the coupons and we were lied to and overcharged. Also our 2 subs were missing the lettuce and tomato that they are supposed to come with per the menu specifications. I have asked 4 times for a credit and replacement subs and the manager refused to respond to this request.

    Business Response

    Date: 08/13/2024

    8/13/24 called business talked to *** the manager. His verbal response was He stated he talked to the customer and that he offered her $7 refund or can remake the sub for her just come up there and ask for ***. adv I will relay message.

    Customer Answer

    Date: 08/14/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22041779

    I am rejecting this response because: 

    I have never spoken with ***, only received the emails I originally submitted that didn't offer to resolve the issue.

    I would agree to both of our subs being remade for no charge as both were missing the lettuce/tomato they were supposed to come with.  I am not ok with only one sub being replaced/remade as we purchased 2 subs and overcharged for one of them.

    Please let me know, thank you.


    Regards,

    **** ******

Subway is NOT a BBB Accredited Business.

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