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Business Profile

Roofing Contractors

Liberty Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

This business has 1 alert

Complaints

This profile includes complaints for Liberty Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Restoration, LLC has 15 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4 year old roof needs warranty work

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My roof was to be replaced by liberty restoration and I paid a deposit and was told my roof would be replaced within the year, ***************************** sales manager has not returned any emails or phone calls after receiving my deposit. All numbers for the company have been disconnected, I want my money back!!

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/11/2022 we entered in a contract for roofing repairs. There have been many delays with promises that the job would be completed. Now the company is not answering their phones or returning phone calls.

    • Initial Complaint

      Date:01/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Liberty Restoration to replace our roof in the fall of 2022, and they cashed the checks from our insurance company (without me endorsing them) and said they couldn’t do the roof until Spring of 2023. In the Spring they said they had to send crews to Texas for emergency roof repairs, and would get to us in a few months. I have called, emailed, and now hiring an attorney because they have still not come to do our roof and have not responded to any communication. PLEASE HELP!

    • Initial Complaint

      Date:11/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We initially met with a company in February 2023 and had design plans drawn up and signed off on to start work in late April early May 2023. We went several months with minimal contact despite frequent follow up by us and during that time, got very delayed or no answers. the timeline continued to be pushed out. In the interim not only has no work been done, but the company has lost its better business bureau rating, which was “A” at the time of signing a contract. We no longer believe any services will be delivered and have no confidence if they were delivered that the company would still be in business to honor any warranties after that. We are requesting our deposit/down payment back.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were approached by Walter S**** who worked for Liberty Restoration at the time, to get a full roof replacement in 1-2022. For two years we went back and forth with Walter S****, Liberty Restoration and ***** **** in regards to the roof replacement. Once approved we got the check from ***** **** for $3,598.37 signed it over, and placed it in Walter S****'s hands. After that I had to call literally every week to check on the status of the repair. I spoke with Josh B******* via phone and email who gave me dates of 5/2023 and 6/2023 of when they would start. As of yet nothing has been done! I called and went by the Houston office to find it closed since 5/2023 and this is after I talked to Walter S**** and Josh B******** Neither one told me the Houston office is closing or that Walter S**** is not an active employee. I contacted a lawyer who sent correspondence to Josh Basinger with no response. I would like my deposit back of $3,598.37.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company stole our 3400.00. We paid a deposit for a roof and they did zero work. The company will not answer phone calls and emails are bouncing back undeliverable.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I engaged in a contract and financing for residential siding work last October (2022). The contract stated that the work would be done spring of 2023. I have reached out to Christopher H***** *** ** ****** *****) via Phone and Email - multiple times, contacted the company directly, and have not received a single response to any inquiry. I have spoken to a couple lawyers but have not contracted on as of yet. I want the contract dissolved along with the financing agreement so I can work with a company that is response and I can trust. I have zero trust in this organization. Their BBB rating has dropped (I think they were delisted) and have seen many of the same complaints recently.

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Liberty Restoration to repair my roof from tree damage. After paying the deposit, i repeated asked for next steps in which no response was given. After repeated attempts to engage, I requested them to cancel the installation and return the deposit. I have talked with this team 4 times in which they advised they would return the deposit. Each time was a different excuse as to why I have not received the refund, and now with my latest attempt they are not answering the phone or responding to voicemail. I have tried reaching out to multiple offices, but unfortunately, it seems to goto the same voicemail system. Apart from an attorney, i'm unsure what direction I should go next.

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2022 we signed a contract with this company to replace our roof we gave all the insurance money to this company amounting to 10,000 for a roof replacement, After that we never got calls or anything found out Walter the employee we were dealing with was fired and the Houston office was getting shut down. After numerous calls and emails we kept getting told it would be done it is now August 25,2023. We have called for almost a year straight no answers sent e-mails nothing! We cannot get ahold of anyone! We would like our money back.

    Liberty Restoration, LLC is NOT a BBB Accredited Business.

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