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Business Profile

Restaurants

Jimmy John's Gourmet Sandwiches

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jimmy John's Gourmet Sandwiches's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jimmy John's Gourmet Sandwiches has 6 locations, listed below.

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    • Jimmy John's Gourmet Sandwiches

      2165 N High St Columbus, OH 43201-1118

    • Jimmy John's Gourmet Sandwiches

      1652 Neil Ave Columbus, OH 43201-2333

    • Jimmy John's Gourmet Sandwiches

      16 S Court St Athens, OH 45701-2810

    • Jimmy John's Gourmet Sandwiches

      1860 N High St Columbus, OH 43201-1147

    • Jimmy John's Gourmet Sandwiches

      843 W 5th Ave Columbus, OH 43212-2632

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal from this Jimmy Johns location (2165 NORTH HIGH ST., COLUMBUS, OH 43201) on Monday, April 1, 2024 - see attached receipt. Order was placed for delivery through the store's app (not through a third party like Doordash). Order was marked as complete but it never arrived. I called the store to seek a refund or replacement and they told me they were unable to process a refund "because this happens too often". The employee told me that she would check with the driver and call me back. She never called me back. I called back to the store about 20 minutes later and the employee said the driver drove past where he delivered the meal and made sure it was the correct location, and that he knocked. I was sitting by my front door the entire afternoon and nobody knocked, nor was any order left on my porch. If he had verified the location, he would have known he did not deliver it to the right location. The employee continued to tell me "it's my driver's word against yours" - as if I didn't just pay $16.29 for the meal. I am seeking a refund for the full amount of the order.

    Jimmy John's Gourmet Sandwiches is NOT a BBB Accredited Business.

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