We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

The Waterworks
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Waterworks's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Waterworks has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description: The consumer hired The Waterworks to install a dishwasher in Sept. 2021. The water was starting to settle in the bottom of the appliance and it was discovered that the new hose belonging to the new dishwasher was not used. The installer used the old hose. She called The Waterworks to have them come and fix the issue, but they want to charge her a fee. She doesn't think she should have to pay for this because they did not use the correct hose when installing dishwasher correctly.

      Business Response

      Date: 06/07/2022

      Our Customer Resolution Specialist will be in contact with the customer to schedule service for a technician to install the preferred hose line on her dishwasher at no charge. Thank you.

      Customer Answer

      Date: 06/13/2022

      6.13.2022 BBB received vm from consumer stating The Waterworks is scheduled to come out on Thursday June 16 to install the hose they forgot to install previously.

      Business Response

      Date: 06/17/2022

      An attempt to set up a service for a Waterworks technician to go out to her home has been canceled and rescheduled three times by the customer; June 16, June 17, and now rescheduled to June 21. Please know every attempt has been made to resolve this issue with the customer. If the customer cancels again, we will reevaluate our position based on the time our staff has invested in resolving this customer’s claim.

      Thank You,

      Joan C

       

       

      Joan Coughlin
      Digital Social Media and Content Marketing Coordinator
      [email protected]
      mobile: (614) 915-5820
      office: (614) 505-8230
      fax: (614) 859-1246

    The Waterworks is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.