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Business Profile

Pharmacy

Crosby's Drugs & Home Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/24, I ordered two pairs of orthotic shoes at Crosby's Drugs and Home Health Care located at **** ***** **** ******* ********* ** ****** phone number ###-###-####. I paid a deposit of $83.85, and I was told that the order would be delivered to Crosby's, available for pickup, within a week or two. By 4/10/24, the shoes had not yet been delivered to the store, according to *******, the employee with whom I had been in contact over the prior six weeks. I cancelled the shoe order; the understanding with ******* was that $83.85 would be credited to the credit card I had used to make the deposit, a **** *********** Two billing cycles later, the account has not yet been credited. On 6/10/24, I contacted the credit card company's Dispute Resolution department, and a formal complaint procedure was initiated. The ID no. of this Dispute is *************** On 6/27/24, I received an email notification from the ******** Dispute Resolution department that they have not yet heard from Crosby's concerning this issue. The email stated that the merchant has until August 5, 2024 to respond to the Dispute Resolution department. Based on past performance by Crosby's personnel, I am skeptical that they will contact ******** about this issue. I do not yet know what further steps the credit card company can and/or is willing to take to help me resolve this issue. I would like the BBB to look into this issue as well. Perhaps the business will be more responsive to my request with the prospect of the complaint being made public if they continue to be completely unresponsive concerning this issue.

    Business Response

    Date: 07/04/2024

    To whom it may concern:

    We are not a member of BBB do not threaten me. We left you years ago due to your inept management and unprofessionalism. Our client and I have worked out the situation and she said not to contact you but she will to close case. I don’t have a case with you but I am only answering you as a courtesy as we are not BBB members. I and many hesitate to get involved with your organization again! 
    ******* ********

    President 

    Crosbys Drugs, Inc.

    Customer Answer

    Date: 07/08/2024

    I accept the business's response to resolve this complaint.

    Regards,

    *** *****

Crosby's Drugs & Home Health Care is NOT a BBB Accredited Business.

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