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Business Profile

Pest Control Services

TORCO Termite and Pest Control Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for TORCO Termite and Pest Control Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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TORCO Termite and Pest Control Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original contact was January 23 2024. I paid $850 + tax with the understanding they would help me get rid of bed bugs at my residence. Apparently their address and phone number have changed. Current info I have is ###-###-#### with address **** ******** ***** ***** *** ******** ** *****. I have gotten treatments from them several times since then. Last date was June 10. I talked to john on July 8 and he said they would schedule me last week. I have not gotten any further contact and they did not show. I currently get a non responsive voice mail for **** at ###-###-####. He had asked me to collect specimens but did not come to retrieve them. I have taken additional actions of replacing the box spring and using bed bug covers, thrown out contaminated bags, and removed wallpaper from the bedroom highly infested. I want to know if they can do any thing else to get rid of the bugs. It seems their treatments are not effective!

      Business Response

      Date: 07/22/2024

      We have spoken with Mr. ****** and have an attack plan set for MONDAY.   His place has been treated over a dozen times for bed bugs, a record for us.  Despite the great low price he was quoted initially of about 850, we have returned and returned. He reports continuing bed bugs, and we are going to use a two man team, and him too, to tear down the one room with issues, using the best product on the market, a microbial called ********.   We have told him that we can only apply these materials in a way that is legal.  In this case, we have done so to an extreme level of service.  We are including him Monday, so there is no doubt whatsover as to our efforts.   I suspect he will be satisfied.   We can update in a week! 

      Customer Answer

      Date: 07/29/2024

      I accept the business's response to resolve this complaint.  They did the treatment and are taking additional measures to check that it proves helpful 

      Regards,

      *** ******

    TORCO Termite and Pest Control Company is BBB Accredited.

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