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Business Profile

Hotels

Red Roof Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this hotel from 8/6/24 to 8/8/24. I paid $178.60. The room looked nothing like the advertised pictures. Very ran down. Our 1st room the water would not drain in sink or tub. Also had roaches. Went down and told staff and he said was it alive because I haven’t seen any in awhile. Gave us another room since it was late and we had nowhere to go. 2nd room tv didn’t work and blood on curtains. They pretended not to know about any of this but after research there are numerous past complaints for same reasons. The area is not safe and they had signs posted in regards to keeping your doors locked for theft. Also not warned about on their listings. I have ******** and bone marrow transplant and this lack of care posts harm to my health and I’m sure many others or risk to those with children. Not worth the price and due to an event in the area it was not easy to relocate. This kind of uncleanliness and care to keep up maintenance poses a risk to health.

    Business Response

    Date: 08/27/2024

    We will be happy to give them 1/2 of their stay back which would be  $89.30 plus tax.   They did stay.   I realize we do have issues and I am the new 

    property manager and will be addressing all the issues.   We are getting a entirely new renovation in January.  

    Customer Answer

    Date: 08/27/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ******* ****

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a room for 5 nights. Would’ve been my first time at a redroof inn for the yearly festival in Columbus I paid the 30$ reservation deposit, no big deal. Mind you I clicked pay upon arrival. 2 days later I don’t have enough money in this account luckily or it would’ve been broke. I get charged 2 times for 60$ and attempted to charge for full price of the stay of 918$. At this point I’m fuming. One experience here I’ll never stay here again only resolution is for a refund of the full 190$ that was taken without my permission. Writing this so they take me seriously when I call here soon. Will update upon anything other wise I’ll go to court if I have to or dispute the charges. Biggest thing is now instantly i tried calling and they couldn’t find my reservation or online so basically cancelled it when they couldn’t get every penny. Lucky I don’t go to court

    Business Response

    Date: 12/05/2022

    The guest booked a pre-paid reservation for five nights in May 2023. Because this was a prepaid reservation, the card was charged that same day the reservation was made, and the guest was made aware of this at the time of booking. When the card was charged, there was not enough money to cover the room, so the system automatically cancelled the reservation charging only $60.00. The following day the $60.00 was refunded. The only reason the card was charged is because the reservation was booked prepaid. Usually when a reservation is booked that is not prepaid, the card is not charged until the guest is at registration. If the guest is still showing a charge, he can call the hotel so we can investigate.

     

Red Roof Inn is NOT a BBB Accredited Business.

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