We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Doughnuts

Buckeye Donuts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the evening of Thursday October 20 2022 after 940pm I ordered two gyros an onion ring and two cake donuts and paid for it online. The order total to almost 25.00 I specifically requested I wanted the special or customary sauce for each gyro on the side and I put further details of my order in the provided areas. I also explained in the details I didn't know what Bentobox was and it appeared to be an delivery service that all the delivery services stated they do not delivery to the residence I needed it delivered to.. I arrive to the 24 buckeye donuts after 1030pm and went to the ordering area cashier desk and my order was still not fully ready the short overweight Caucasian female cashier with glasses had to get my donuts and put them into the bag as I am beginning to walk away to go to the closet corner to the ordering desk. I am noticing there are only 6 onion rings in my order that totaled to almost 25.00. I tried to speak with the cashier/associate regarding this she just kind of glared at me and kept continuing to go on about her duties at the register then as I walk to the corner nearest to the only entrance door a rush of additional OSU students over 12 to 13 of them come in and crowd me and were a bit rude and several of them seen I was trying to get the attention of both the cashier's an African American male and the same short heavy set Caucasian woman with glasses.. I couldn't get to the register and the cashier's weren't being attentive and focus on what I was stating, so I had to loudly shout just for a path to be open up from the corner I was in nearest the door just so I could leave. There were only 6 onion rings in my order and only one sauce. There is no way to directly speak with management and there was no managers contact business card at the cashier ordering table.. Lastly there is also no contact us website link to email or talk to management directly.

Buckeye Donuts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.