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Business Profile

Wireless

TCC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

This profile includes complaints for TCC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TCC has 2 locations, listed below.

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    • TCC

      8533 Winton Rd Cincinnati, OH 45231

    • TCC

      9235 Floer Dr West Chester, OH 45069

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I would like somebody from this company to contact me via phone call because you’re a description does not allow me to make the charactersthat I need to explain the entire situation from beginning to end or up until now. Phone number is ********** so Ineed to be able to have somebody call me so we can discuss this further or what’s going on. It has to do with ******* wireless and Apple both them together and it has to do with who is at fault for the phone being the way it is right now. ******* is where I got itfrom so that’s where I’m trying to deal with it so I need to know what I could do to fix this problem without causing me anymore further issues and money thank you I’m actually want a refund refund full refund

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a business customer. We have been trying to upgrade our phones for well over a month. It began in August, 2024 when the business rep I had in person at a store told me to hold off becuaes better details were coming out with the new iphone release. I did. September, October and finally November, I find the rep again who says he has been out due to a sick child. l accept that and we continue with the order. This takes more than a week to accomplish due to rep not returning calls or responding timely. Order is finally placed. We receive our boxes but no phones in them. Now, one month later, we are still waiting on phones. Because in-house rep is not responsive, I call business customer service. So many errors, lies and lack of communication every step of way. I am on phone today for over 2 hours waiting on a manager to speak to and still not. Unacceptable. Verizon does not care about whether customers stay or not. That has been made very clear to me. The only way I see to resolve this is to get me the correct phones I ordered and credit me LOTS of money for all the time I have wasted just trying to give this company money. I have been a customer for more than 20 years.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online to switch my apple watch to *******, I was told to call a number this number (888) 483-720, I did so. They guy said he couldn't verify my identity, I asked to speak with a manager, mid conversation the lady disconnects the call, but the reality is she said first she couldn't verify me, puts me on hold, blocks me from online access and suspends all my lines. Mind you, I gave her my correct information, this is our life lines. My brother is currently dying, I teach pre-k, I wanted my watch so my parents could text me while I worked, because I really hate leaving my kids. They come terrible backgrounds and they deserve to see my face daily, as we are the most stable person for a lot of them. So, yeah this is a lot, and I mean a lot. Support did see me get emotional, I did cuss. This is repulsive and disgusting and I do not give a damn that they saw the address in the Id and made a mistake or whatever excuse they use. If any of you at ******* felt or were feeling the way I felt, you would not care about emotions. I am supposed to fly home after work, but this was my connection in case. And while I have email at the moment, your two reps (one a manager at that) stole time from me. And your rep, via live chat had the balls to ask me if I owed **** and wouldn't explain why? This is the most unprofessional bs, I have ever in my life lmaoo. Just to be clear, I work with abuse victims, we donate our old phones to the shelter so these women have a lifeline. Why not actually do some training for your reps

    TCC is NOT a BBB Accredited Business.

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