Complaints

This profile includes complaints for Cincy Gutter Boys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cincy Gutter Boys

  4014 Colerain Ave Cincinnati, OH 45223-2520

  
• 

  Cincy Gutter Boys

  700 W Pete Rose Way Cincinnati, OH 45203-1892

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on $160.56 6/2/24 for gutter cleaning by Cincy Gutter Boys after waiting 25 days to get my gutters cleaned (even though their hold message talks about how they come out and clean gutters during the rain). I originally called them after finding them on ****** for a rental property I own in ********. I had to call multiple times over several weeks after my tenants said that no one ever showed up. I vividly remember asking one time if I was getting scammed because I'm out of state and I just couldn't understand why noone was ever showing up to clean my gutters. When I originally set up my service with them, I asked to be put on a 6 month cleaning service plan based on their reviews and reputation, but after having to constantly call and beg them to come and clean my gutters, I no longer trusted the company. Then, as soon as they finally came out to my property to clean the gutters, I started getting multiple calls daily about fixing and replacing my gutters, and I told the company about how horrible my expereince with them had been, and I wanted nothing to do with them ever again and to cancel everything. I repeated this to at least 6 different sales people because the calls kept coming in from so many different numbers at different times of the day that it became unbearable, and I figured the sales people might as well understand why I would never buy anything ever from their company and I hoped that one day someone would understand that I was disgusted enough that they would finally remove me from their database becasue I started to look forward to telling whoever called from the company about how horrible my expreince was and how I never wanted anything ever to do with the comany again. Today, I got a notice I was billed for a service for them. I called and was told I never cancelled the future service, that I would be sent an audio recording of my call with the company and that I owed them. Unbelievable. I regret finding this company on ******

  

  Business Response

  Date: 01/13/2025

  In good faith, we are offering a refund for the service that was completed on January 3, 2025. We sincerely apologize for any inconvenience this may have caused.
  Additionally, we have taken steps to remove the contact information associated with this matter. Unless further contact is made, we will not provide additional services to this client.
  We are committed to ensuring customer satisfaction and hope this resolution addresses the concerns raised.

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Creditor by the name ******* ******* ******** on my Credit report stating I owe A debt ($192)from "Gutter Boys" in Cincinnati, ohio at the address of **** ******** ***. I DO NOT KNOW THAT ADDRESS OR ANYONE LIVING THERE, NEVER BEEN THERE. I HAVE NEVER DELT WITH GUTTER BOYS. THIS IS NOT MY DEBT

  

  Business Response

  Date: 08/14/2024

  This is the first time we have heard about this from *******, so we quickly inquired to our Collection Agency (******* ******* ********) to see if they had the wrong ******* Allen. We thought it could be a possibility since this ******* Allen's email and phone number were different from what we had in our system. After a few emails back and forth, this is the final response from Fairway:

  "We are sure this is not the same *******.  SS# that was found by our skip trace vendor belongs to ******* M Allen in Lancaster, not ******* M Allen in Cincinnati.  We issued a deletion request to the credit bureau for ******* Allen in Lancaster. 
  We will close this account, and no fee would be charged."

  We are very sorry for any inconvenience caused by the ******* M Allen that filed this BBB complaint. This is the first time in 10 years of working with collection agencies that this has happened to us. 

  Again, we are deeply sorry for any inconvenience this has caused you, *******. Your credit should go back to what it is supposed to be as soon as the deletion request goes through. If you do not see the proper action take place in the next week, please call our office at 513-490-9382.

  Sincerely,

  The Owners of Cincy Gutter Boys

• Initial Complaint

  Date:05/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed new gutters 18 months ago. In the quote they were to inspect and replace fascia board at approximately $10 per linear foot and install new gutters. At no point did any worker or manager say we needed new fascia board and new gutters were installed. Fast forward to approximately 2 months ago, a large section of gutters were ripping off from the house and causing water to drain into our foundation. I called the company out to inspect. They sent someone out and diagnosed that the fascia board which is holding the gutter was rotted and the screws weren’t doing anything. He provided a quote which was more than what we paid for them to replace an entire house worth of gutters to just replace facia board on one side of the house. I tried on a few attempts to reach someone in charge and it wasn’t till several days later did someone call, just to tell me the cost was the cost. I explained I had no problem paying for materials but he was charging me labor for a problem they did not address when they installed the gutters. I also based on research believe they did not create enough pitch or enough downspouts causing pooling in the weakened gutter section additionally attributing to rot

  

  Business Response

  Date: 05/09/2022

  To whom it may concern,
  On June 15th, 2020 our company provided a quote to **** * to replace the gutters and downspouts on his home, as well as to perform a small fascia board replacement of approximately 6 feet on the inside corner of the garage. The quote was approved on 6/15/2020 and work was completed on 8/27/2020. The quote specifically stated that we would replace the 6 feet of fascia that was originally quoted and if our technicians did uncover any further damage to the fascia during the gutter installation, we would consult the customer and quote for any additional work. While performing the installation of the gutters, our technicians did not discover any further fascia that needed to be replaced. All of the fascia on Mr. ********** home was properly wrapped in fascia metal. It is not our protocol to remove all fascia metal to inspect it before installing gutters, but if we do notice anything of concern or if there are soft spots where the anchors are not holding properly, then we will replace those sections if needed and approved by the customer. **** ******** called our office on 4/5/2022 complaining that a gutter was falling off on the back left side of the home. After receiving this call from Mr. ******** we sent out one of our repair technicians for a follow up appointment on 4/6/2022. While out at the home, our repair technician noted that additional work had been performed on the gutters by another company since our installation on 8/27/2020 and gutter guards were installed. Upon further inspection, it did look like there was more fascia rotted on the home, but due to the fact that work was performed by another company and guards were installed after we installed the gutters, that does void our workmanship warranty since we are unable to tell if the additional rotted fascia is due to the additional work performed or the guards being installed which can cause water to overflow and increase the chances that the wood would rot. After inspecting the gutters, our technician did conclude that the gutters were installed properly during the initial appointment. We provided a quote to Mr. ******** for the replacement of the fascia board if he was interested in moving forward with our company completing the additional repairs.

  Customer Answer

  Date: 05/21/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  At this point I am still baffled that this company is stating that they replaced "6 feet of fascia board" that they say was the only area that was discussed. The 6 feet that was discussed initially WAS NEVER REPLACED!!  It is clear in one of the images that I submitted.  I can't take a response seriously when they state that their technicians did not find any rot when they did not even replace what they're trying to argue they replaced.  Again I am willing to move forward but the deduction of $655 is offensive and not realistic.  The original estimate called for $10 per linear foot, which is clear even at the time had a built in mark up cost in it.  The most expensive fascia board I have researched is $65.00 for 12 foot which I imagine is not being used.  So at best thats $500 in the most expensive materials!  There discounted estimate is $2112.50, which is $1612 difference.  They did not accurately complete a job and I am not paying double the labor to have them come back out.  If they truly want to move forward, they'll come back with a more reasonable estimate to complete the work they did not do and what that cost is for materials to do so. I tried to support a smaller business and at this point I feel taken advantage of.   I am willing to pay $1200.00 and not a penny more.  This is to account for inflation, fuel and increased materials costs which I feel is more than generous despite the work/issues not being done or checked and to be clear, that is including the "6 feet" they never replaced and the entire back of house 80 plus feet.    
  
  Regards,
  
  **** ********
  

  

  Business Response

  Date: 05/26/2022

  Hello *****

  Our technician reviewed the work that was performed during the initial repair job and found that the work was completed correctly. As stated previously, we provided two quotes for the additional work. In order to replace the all of the fascia on the back of the home, the discounted estimate we provided was for $2112.50. We discounted the estimate by taking off the charges in regards to removing the gutters and reinstalling them, but in order to replace the fascia there is additional work that will need to be completed including wrapping the fascia, as well as the soffit will need to be reinstalled since it will come down once the fascia is removed. The discount price of $2112.50 is the lowest estimate we are willing to provide at this time.