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Business Profile

Plumber

Plumbing One, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constituent hired Plumbing One to connect sink and garbage disposal to new cabinets. It was installed incorrectly which caused water damage to her new cabinetry. Had repairs made by another contractor. Plumbing One refused refund of $500.

    Business Response

    Date: 08/21/2023

    Original install of garbage disposal was on 4/21/2023.  On this day we also hooked up water line to refrigerator and her dishwasher.  It should be noted that our warranty states 30 days.  Ms. ****** contacted us on July 22, 2023 which stated that she had water everywhere.  That same day, she also mentioned that she had another contractor rip it out and redo before we could even check out any issues (as previously stated, our warranty is 30 days, as stated on our invoice)  Ms. Hansen also on this day sent pictures of random acholic beverages.  Ms. Hansen then proceeded to harass our Service  Supervisor through both text and voicemail.  We advised Ms. Hansen that our warranty was 30 days and as she had other contractors in the home after we installed, we were not liable for the damage.  From the pictures that were sent, our install was different and had added piping that we did not do.  It was apparent that someone else had been doing work on the plumbing.  There was no complaint on the water line to refrigerator or dishwasher, which was included in the total of $500.00.   

    Customer Answer

    Date: 08/29/2023

    None of this is true I never sent any pictures to her … I never used the sink when they installed it .. I have not used the new kitchen ever .. I did not harass her I just wanted my money back .. I have sent pictures of their work and the correct installation.. the first photo is Plumbing One installation the 2nd photo is correct installation.. The P trap was inverted.. When I was cleaning the sink water went everywhere.. When I contacted Jess she stated not only to me but my contractor that it was installed wrong ?? Why would I pay for wrong installation??  The whit PVC is Plumbing One Black is correct installation  ****** ****** 
    Regards,

    ****** ******

    Business Response

    Date: 08/31/2023

    Plumbing One made every attempt to come back and look at the issue.  As it was three months later before she stated there was an issue, she had already had another contractor in to work on the same lines.  As this contractor and an electrician were all working in the area and we were not notified or able to view the issue, we stand by our 30 day warranty.  As a reminder, there were other items that were completed to encompass the $500.00 bill that you received.

    Customer Answer

    Date: 09/01/2023

    These are the work they performed inverted P trap 
    Regards,

    ****** ******

Plumbing One, LLC is BBB Accredited.

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