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Business Profile

Ecommerce

TechTopia LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went onto the Techtopia website to look at heaters. I never made a purchase but did start to put my card information in. I decided not to make the purchase deleted all my info and ten mins later I got an email thanking me for my purchase. I immediately sent several emails to the company saying I didn’t make this purchase and I didn’t want the items just a refund. They never answered the email and sent the product. As soon as I got the product I immediately notified the company and started the return process. I was told I had to pay to send it back which I did than was told I had to call them back and provide a tracking number which I did. The product was returned on the 20th of December. I have still not received my refund and now I have called three times and left messages with no return call. I have also called and waited on hold twice for over 30 mins each time with no answer. They require you send your copy of your order receipt with the return

    Customer Answer

    Date: 01/03/2025

    This is the company that I am making the complaint against. The only purchase receipt I had was sent back with the return. I will screen shot my bank statement and send a copy. 

    Business Response

    Date: 01/07/2025

    Hello ***** -

    Thanks for reaching out and being a customer with us! Great news -- our warehouse team has confirmed that your returned items have already been processed. I've gone ahead and refunded it. You should receive a confirmation in your email shortly.


    Please let me know if there’s anything else I can do for you! 



    Best,

    Techtopia Customer Support Team

    Customer Answer

    Date: 01/09/2025

    I have not received a email confirming a refund and I have not received a refund so I don’t want to agree to anything until that happens. Until I receive my refund this matter is not resolved. 

    thanks *****

    Business Response

    Date: 01/19/2025

    Hello BBB Team -

    Good day! Please note that this order has been refunded last January 7, 2025. Thanks!

    Customer Answer

    Date: 01/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

TechTopia LLC is NOT a BBB Accredited Business.

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